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Old 18th April 2012, 12:37 AM
floss2864 floss2864 is offline
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Thumbs up I need Help with ebay purchase

Hi people i need help with an Ebay purchase i have made.
I bought a Toaster/Egg Boiler on Ebay,
It worked for roughly 1 month then the toaster side has packed up, the egg boiler side still works so basically its a malfunction within the appliance. the seller has told me to return this item and they will refund me, but only if i have the original packaging, i have already found, through this site that they cannot state "must be returned in original packaging" this i found within the distance selling contract which covers online purchases.
But i am wondering where i stand with having used the appliance for more than 30 days then it breaking and now wanting either a replacement or refund. seen as it was bought online at Ebay The Sale of Goods Act does not cover online purchases.
would like any imput please.
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Old 18th April 2012, 07:25 AM
Witch consumer Witch consumer is offline
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Default Re: I need Help with ebay purchase

All goods you buy as new from a business (even one trading through ebay) are covered by SOGA.

If the item is not fit for purpose you have the right to return it for a refund/replacement/repair and you don't need the original packaging.

I think ebays complaints policy is 40 days (don't use it anymore so I'm not 100% sure on that), if so, you could also try reclaiming your money that way.
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Old 18th April 2012, 11:34 PM
trickygj trickygj is offline
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Default Re: I need Help with ebay purchase

was the seller a business or individual?
Comments are provided in good faith. If in doubt obtain the advice of a solicitor. Please visit If you think this advice is helpful please feel free to click the thanks button.
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ebay, refund, refunds, replacement

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