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Furniture Many UK consumers have problems buying furniture. This is the palce to discuss them as well as any money saving tips and seller tricks to watch out for.

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  #1  
Old 27th January 2014, 01:57 AM
Sarah56 Sarah56 is offline
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Angry SCS lazy boy sofa

Two years ago we got a lazy boy sofa and recliner rocker from SCS we paid 1,000 deposit and the rest we took on HP 4,563 in total. Beginning of the new year I noticed that one of the reclining sofas back cushion ( where no one sits) had started to peel like shedding a skin, today I noticed that the rocker recliner arm was doing the same. Lazy boy state that they give u a ten year guarantee but want a 60.00 call out fee, SCS dont want to know as it is out of the warranty period. Looks very unsightly and it looks like it is some sort of coating on the leather . Any info or advice as to what to do next would be gratefully appreciated as I feel that after two years this should not of happened. It has been well looked after and cleaned regularly in accordance with their instructions. Many thanks
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Old 27th January 2014, 08:04 PM
Witch consumer Witch consumer is offline
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Default Re: SCS lazy boy sofa

What's the £60 for? Do they refund it if they agree the goods are substandard? It is covered by the Sale of Goods Act and at that price the goods shoud be lasting much longer than 2 years. Go back to SCS and tell them you require repair under SOGA, not the warranty and it is their responsibilty to sort it out!
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  #3  
Old 27th January 2014, 08:21 PM
Sarah56 Sarah56 is offline
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Default Re: SCS lazy boy sofa

It's apparently a call out fee that they charge and no don't refund it. I have had an independent upholsterer out today who has informed me that the problem is an inherent manufacturing problem, but ScS do not want to know. Have contacted them again today quoting sale of goods act am awaiting their reply. thank you for your reply.
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Old 27th January 2014, 08:26 PM
Witch consumer Witch consumer is offline
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Default Re: SCS lazy boy sofa

Don't be fobbed off by them, tell them you're quite happy to settle in the Small Claims Court, they know the law better than you or I or at least they should!
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Old 27th January 2014, 08:40 PM
Sarah56 Sarah56 is offline
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Default Re: SCS lazy boy sofa

That's exactly what I intend to do, though don't have a clue how to go about it. upholster who came out today also works on behalf of trading standards.
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Old 27th January 2014, 09:17 PM
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Default Re: SCS lazy boy sofa

Its a very simple process and can be done online. Keep us informed and we'll give you a lift with it if needs be.
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Old 14th July 2015, 12:29 PM
ronjtaylor ronjtaylor is offline
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Default Re: SCS lazy boy sofa

La-Z-Boy Sofa

We called SCS Norwich this morning and asked to speak to the manager, after explaining to the lady who answered the phone our problems, we were told by the lady that the manager would phone us back directly (it is now 2 hours later and he has not called). She advised that we should leave a revue on 'Trustpilot' and it would then be looked into, this is a peculiar way to deal with customer complaints, but here it is.
We purchased a recliner leather corner unit with a separate recliner chair to match which cost £4,169, as we had two La-Z-Boy sofas for over 20 years with no problems. As we are retired we wanted them to see us out. The salesman said it was best to take out Guardsman Insurance as it covered everything, this we did. When it was delivered the corner unit was 2 inches lower then the other units so had to be replaced. Within the year the leather started to flake off the size of a 50p, reporting it to SCS they said because we took out Guardsman it had to go through Guardsman. Guardsman called and said the back would be replaced, after phoning them many, many times they called again, we thought to replace the back but it was to do a water test, this made the spot into a 6 inch large patch. They then agreed they would replace the back as it was a manufacturers fault. We then found two months later they had not even ordered the back. SCS were informed and we claimed back the fee paid to Guardsman and paid La-Z-Boy service to call out, this cost us £60. They called and agreed it was a manufacturers fault and ordered the back. We have now had two call outs and both replacement parts have the wrong fittings. These replacements have taken 12 weeks each. As Guardsman had not ordered anything six months ago I phoned SCS and asked to them before last Christmas to part exchange the units and they said they do not take items back. We are being passed from pillar to post and SCS do not want to know. Office of Fair Trading are our next step as we now are asking for the La-Z-Boy items to be collected and a full refund on the items delivered. I am at a stage when the items will be loaded on a van and placed outside SCS in Norwich with a notice of the way we have been treated and I will take the time to sit on the chair so it is not moved by them and if any one asked I will explain what SCS are like to deal with.
We have now been advised by Office of Fair Trading (Citizens Advice) that under the Sales of Goods Act 1979 SCS are responsible and a full refund should be given as the units are 'Not Satisfactory Quality' .
I am fuming with SCS because at the tears my wife has shed this morning because again it was the wrong fitting sent. I am not a complainer just a pensioner who is at his wits end. The La-Z-Boy items have been taken apart and are now in our hall and awaiting collection by SCS with a full refund of £4,169 plus the £60 paid to La-Z-Boy to call out, that is a total of £4,229.
It is now Tuesday 7th July, five days since we were promised a call back from the Norwich SCS manager, still no call or recorded message, the suite is in our way we want it out of the house.
At last, 7 days after being promised a phone call straight back, we have a call from the Norwich SCS manager, to inform us that La-Z-Boy will take a further 12 wks but will replace the faulty chair. But this is not what we want now, as we have no faith in either La-Z-Boy or SCS. Enough is enough we want the complete units collected and refunded. The service we have received has been disgusting and is making my wife ill, we require the units out of our house immediately.
Bring back good old fashioned service.
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