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Furniture Many UK consumers have problems buying furniture. This is the palce to discuss them as well as any money saving tips and seller tricks to watch out for.

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Old 14th May 2017, 01:55 PM
Bellavilla1 Bellavilla1 is offline
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Thumbs down Help please, I don't know which way to turn

Bought a 3 seater & 2 seater suite in January. Part of the criteria was that my feet touched the floor as I am short. In store they did but once delivered my feet were 12cm off the floor, the lumbar supports are misaligned and there is a big bap between the seats on the 3 seater (big enough to lose a house phone down. This is just a few of the problems we have encountered. We stated we were exercising our 30 day right to reject which has been dismissed. The company sent out a store techinician who said he was going to get extra padding put in the lumbar supports but nothing was done. The company then got Homeserve to do a report and although the techician had the same problem with feet not touching the floor and he pulled the supports about only for them to go back to the way they were once sat on, his report stated it was within Manufacturers tolerences. The Furniture Ombudsmen have taken Homeserves report and even though I sent supporting photo evidence they say that is not evidence. We have been told we need an independant report but so far after contacting loads of companies, have had one quote back for 275. Something we can't afford on top of the 1800 we have just spent on the sofa. Our Credit Card company have told us we need an independant report also to take it any further with themselves. Do not know what to do next as the sofa is having an effect on my health as I am uncomfortable and getting neck ache. Please help someone.
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Old 23rd May 2017, 09:19 AM
Divine Divine is offline
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Default Re: Help please, I don't know which way to turn

Hi There,

Welcome to Consumer Forum. We're sorry to hear what happened. One of our authorized representative will respond to your question shortly, but in the meantime please introduce yourself here:

Best wishes,

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