csl sofa

[Bunrsie]

Hi.

my sofa was delivered today. Unfortunately it didn’t fit, even though wee have measured.

They said they can try again or that, if i have to reselect a sofa it will cost me a £150

now is this £150 that gets me. i understand what it is for, but its the fact that this number has just been plucked from the sky. I have not been told in writing or verbally. I was not instructed about this by the sales person. When i asked about delivery he just said "if you have a normal front door, it will fit through". And i did fit through the front door.

Apparently they offer trail delivery to check spacing but this was also not offered?

any advice?

[Tony]

Hi Bunrsie,

You are actually lucky as CSL are within their rights to refuse a refund or an exchange. However, they have a duty of care to point out that you need to check access and the place where it will go.

Some people are able to have a window out to get a sofa in - might be less that £150.

Tony