Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
  •  
  •  
Consumer Direct

Support Us About Us


Go Back   Consumer Forum > > >

Holidays Had problems on holiday? Got any holiday tips?

Reply
 
Thread Tools Display Modes
  #1  
Old 10th April 2017, 04:03 PM
harriske harriske is offline
Consumer Newbie
 
Join Date: Apr 2017
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
harriske is an unknown quantity at this point
Default British Airways flight cooling off period

I recently booked a flight with British Airways, and made an error with my booking. I understood that if you change the flight within 24 hours there should be no penalty. I changed the flight within 1 hour and was charged 35 service fee for making the change. Having phoned British Airways I have been told that because I made the change online, and did not speak to a representative this fee will not be refunded. Every other change that it made with British Airways they charge if you speak to a representative. I have been told that I will get no refund and that I should take a note that if I need to change a flight within the cooling off period in future I have to do it by phone.
Many travellers will notice that British Airways is beginning to behave more and more like some of the poorer budget airlines. I am a very frequent traveller and would like other travellers to be warned.
Reply With Quote
  #2  
Old 18th April 2017, 07:40 AM
Divine Divine is offline
Consumer Activist
 
Join Date: Apr 2016
Posts: 62
Thanks: 1
Thanked 3 Times in 3 Posts
Divine is an unknown quantity at this point
Default Re: British Airways flight cooling off period

Hi There,

Welcome to Consumer Forum. One of our authorized representative will respond to your question shortly, but in the meantime please introduce yourself here: http://whatconsumer.co.uk/forum/introductions/

Best wishes,

Divine
Reply With Quote
Reply

Tags
flight, airways, british, change, made, fee, travellers, told, speak, representative, cooling, period, phone, notice, refund, note, future, beginning, frequent, traveller, warned, airlines, behave, poorer, budget


Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Jet airways not giving a new flight after emergency hospitalisation TK47 On the Road and Travel 0 16th March 2012 09:16 AM
BBC Watchdog: British Airways: To Fly. To Serve? Tony Consumer Rights Television Programmes 0 7th October 2011 02:00 AM
British Airways strike: how does it affect you? Tony Consumer News 0 12th March 2010 07:30 PM
British Airways strike: how does it affect you? Tony Consumer News 1 23rd February 2010 12:20 AM
Flight charges during peak period temi Holidays 7 29th July 2009 10:44 PM


All times are GMT +1. The time now is 02:19 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Copyright 2008-2016