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Holidays Had problems on holiday? Got any holiday tips?

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Old 12th August 2009, 10:33 PM
mrs-hbk mrs-hbk is offline
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Default Cooling off period?

I have just booked a holiday with Travel City Direct and we are not entirely happy with the holiday now......our fault for not being more thorough! Are we entitled to a refund under a cooling off period or similar?

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Old 13th August 2009, 12:19 AM
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The distance selling regulation do not apply I am afraid:

Contracts to provide accommodation, transport, catering or leisure
services (for example hotel accommodation; plane, train, or concert
tickets; car hire;10 or sporting events) where you agree to provide
the service on a specific date or within a specific period. However,
long-term residential hotel accommodation agreed under a distance
contract may be considered to be rented accommodation and
therefore subject to the DSRs.
From OFT

Their cancellation policy is on their site:

Period before departure within which notice of cancellation is receive by us in writing % of total booking price*
More than 56 days Loss of Deposit
29-56 days 50%
22-28 days 70%
15-21 days 80%
Less than 14 days 100%

If you have just booked it you could try phoning them first thing and appealing to their good nature.

Apologies, I know this is not the answer you wanted.

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