XL holiday issue

[davegt576]

The holiday was paid via a standard debit card so I am not covered by them. It looks as if I will just have to leave in a accept I have lost the money...Although I have still not received an official letter to confirm my claim has been rejected.

[Cate]

Hi Davegt576 - just don't give up - never give up - try claiming from your bank - threaten to leave and set up with another bank - I was at the point of giving up and then I thought "hang on - that is MY money and I worked hard for it - why should I let them keep it???" So - try your bank - they also have an obligation to protect your money - see what they say!!! I'm rooting for you.

[lyndawaddy]

Could anyone give me a number to speak to ATOL about my claim for my lost holiday with XL.COM, I am getting nowhere sending them emails, and have just written to the chairman Sir Roy McNulty but no answer there yet, but it has only been one week.

[Littledeb]

Have you tried:

assignmentqueries@caadotcodotuk (I had to type the dots out for this post to submit!) I emailed a few times via this (with a girl called Nikki who was hugely helpful) and had my XL money refunded within 2 weeks of claiming.

Have you made a claim? I may also have a phone number and a contact name. My PC has crashed since but I should have it saved on my laptop somewhere.

Deb

[Littledeb]

At 'lyndawaddy'

Have you tried:

assignmentqueries@caadotcodotuk (I had to type the dots out for this post to submit!) I emailed a few times via this (with a girl called Nikki who was hugely helpful) and had my XL money refunded within 2 weeks of claiming.

Have you made a claim? I may also have a phone number and a contact name. My PC has crashed since but I should have it saved on my laptop somewhere.

Deb

[lyndawaddy]

Originally Posted by lyndawaddy

Could anyone give me a number to speak to ATOL about my claim for my lost holiday with XL.COM, I am getting nowhere sending them emails, and have just written to the chairman Sir Roy McNulty but no answer there yet, but it has only been one week.

Well happy kept ringing Sir Roys' PA and 2 weeks later my money is sat in the bank ready for my next holiday, the answer is presevere do not be put off by anyone

[Cate]

Originally Posted by lyndawaddy

Could anyone give me a number to speak to ATOL about my claim for my lost holiday with XL.COM, I am getting nowhere sending them emails, and have just written to the chairman Sir Roy McNulty but no answer there yet, but it has only been one week.

LittleDeb may be able to help!!! Read her statement

[Cate]

Hi LittleDeb - I got my refund end of April - thanks - have passed on your message to another lady who may need your help. So happy you got sorted too.