I have spoken to Cate and the only remaining problem is either getting a full refund on the hotel from the supplier (Holiday Brokers) or getting Cate out to the hotel so she can enjoy the rest of her holiday.
We are waiting for the hotel supplier to confirm or not whether they are able to offer any reduction in their current quoted cancellation charges of 100%.
I am searching for alternative flights for Cate.
The flight cost can be claimed from the CAA and we have secured a refund from the transfer supplier (Holiday Taxis).
The Following User Says Thank You to steved For This Useful Post:
Hello again. Can you contact me and advise if you still need assistance. I am hopeful of being able to help you, and if I cant, will be able to explain personally to you why.
Steve
Travelrepublic
The Following User Says Thank You to steved For This Useful Post:
Hi Paul, sorry to hear about your bad experience. Would you like me to investigate the matter for you? You havent given me much to go on, apart from 'similar snags'.
Thanks
Steve
Travelrepublic
The Following User Says Thank You to steved For This Useful Post:
Ok so update prior to speaking to Steve. Which i do commend for coming here - hopefully it will give resolution not just a presence.
Actually had a phone call from Travel Republic. They are starting to take notice, whether action is taken is yet to be seen.
They insist they are not profitting from this collapse. If we are to be refunded anything less than 100% for accomodation, some one is !!
They are placing the blame on hotel beds for my circumstances. Though have said they will now send another email to hotel beds which includes the one i have received direct from hotel manager saying they would not charge if cancelled 1 minute before planned arrival (not 14 days Travel republic are saying)
I had already stated this with a CSR though was responded with "we have cancelled your reservation" - even though it was very clear i had not. My CSR obviously was not read and a standard response was given.
I reccomend every one keep a screen print of CSRs as their email system has collapsed, if this happens with computer system you may lose evidence. Screen dump (ctrl + print screen (top right corner of keyboard)) then go to word doc and right click paste.
We have used Travel republic before whether this is the last time is up to them.
What i can say i will state good service and bad. I have a level of understanding with this situation, they were vastly under resourced to deal with it. However, when they have dealt with my issue so far it has not addressed my situation and only been trying to get me to accept a 100% loss - which you may of guessed am not going to. At no time did they ever try to offer me an alternative as we requested.
I had been looking forward to this holiday for a long time, in this situation do they really expect me to lose my holiday, my money and accept the enormous stress it has caused??
I will leave some feedback once i speak to steve, hopefully it s positive.
Last edited by red; 19th September 2008 at 09:10 AM.
I have now spoken to Red (it is ok Tony, pm works). His situation is:
Flights with Freedom Flights. Needs to use CAA claim form to get refund.
Accommodation with HotelBeds. They are currently quoting 100% cancellation charges, so will be charging us the full amount, stopping us offering a refund to Red.
Transfer with A2B Transfers. Similar situation, no refund being offered.
This is not at all ideal, and I can well understand Red's frustration, especially in view of what the hotel manager has told him.
On the accommodation and the transfer, I have emailed our account managers for the respective suppliers asking them to seriously reconsider the charges they are imposing.
Dear Steved
I am trying to PM you...I really hope this works. Ok, STILL no luck getting through on your phone lines. STILL no response from x3 overdue CSR's. Yes, we're getting very upset our end. Our booking reference is ACM/1176212. I DO NOT wish to cancel at this stage because if we do that, Travel Republic will no doubt keep most of our money. I have done a screen dump of both Medhotels website and Pyramisa website. Medhotels are not charging cancellation or admin fees unless the hotel does. Pyramisa only charge 1 night if the cancellation is less than 7 days from arrival date. So, what is your perspective on this? I don't have another £2800 for new flights to Egypt. So, where do I go now?? Mastercard are in the process of looking into disputing the charges. I'd be VERY grateful if someone..ANYONE from Travel Republic would contact me. Thanks very much in advance, Kind regards, Debbie Bray
Well,
I just had to make it known that I have been called personally by Steved from Travel Republic (as soon as I PM'd him...thank you so much Steve). As we were not due to depart until Oct 8th, Travel Republic have arranged a FULL refund of my accommodation costs (flights to be refunded by Atol).
I am overwhelmed (and still shaking!)
So, THANK YOU SO MUCH Steve and Travel Republic. My faith is restored.
Deb
The Following User Says Thank You to Littledeb For This Useful Post:
Thank you Steve - from Cate - Steve has just sorted me out - he got me a refund on accomm in hotel in Kos (should have been there from 13-28 Sep) he got me a refund on my credit card. Hopefully it should show soon. Steve is great - no hassle is too much for him - thanks also to Tony Bright cos it was thanks to him that he put me in touch with Steve of Travel Republic - it's so much better when you get the personal touch to deal with your query instead of an invisible army of phones, emails, etc. Shall praise your actions, sorry I called Travel Republic some names, but I think it was the anger in me!!!!! Thanks again.
Glad to hear you got sorted too LittleDEb - isn't SteveD wonderful?? He rang me too personally - why aren't there more people like that in Travel Republic, so nice to get sorted after only a week of hassle!!! Thank you SteveD - Cate
Update regarding Cate 
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