XL holiday issue

[Littledeb]

Hi Mandy
I am one of the people that Steve was able to help however my situation was very different from your own. We were not due to fly until tomorrow and we managed to get help from Steve a couple of weeks ago now. By the time we were able to speak with Steve, Travel Republic had issued a statement on their website stating that people with more than 10 days until their holiday was due would be refunded in full if they chose to cancel (except flights hich were covered by Atol). This meant that we would be entitled to a refund. What Steve managed to do for me was get me speaking to someone at Travel Republic. It was the 'getting through' that was a nightmare for me and I feared I would not get through in time. He was incredibly helpful.

I'm afraid I dont know what could be done in your situation. Your flights are covered by Atol right?? It's the accomms and transfers you have lost?

I guess all I can suggest is what Tony suggested i.e. contact Steve directly. I did that by private message on this site and then he called me. I'm afraid I don't have a direct phone number or email for him. I'm sorry.

I do wish you luck
Deb

[mandy66]

Hi Deb

Thanks for that. I will pm Steve but have to post 5 messages first. I'm glad you got sorted with your hol. Perhaps there's hope for us.

Mandy

[mandy66]

Hi Tony

I will get in touch with Steve.

Mandy

[Littledeb]

Hi Mandy
I had to do the same as you and post 5 times so I just kept replying to this thread.... not saying anything other than 'posting to bump up my number of posts'. I did that 4 times and then pm'd Steve!

Good luck
Deb

[mandy66]

Posting to increase my number of posts!!

[mandy66]

Posting again to increase my number!!

[Cate]

Mandy66 - get in touch with SteveDean of Travel Republic - he will sort you out - he did Red, LittleDeb and me - he got us the accommodation charges back, I was due to go to Kos on 13th September, and XL went bust on the 12th!!! I couldn't get thru on the phone or web - but as soon as I saw Red's thread I wrote too and Steve personally took over. He works for Travel Republic - so either ask for him or write on this forum. I am now trying to get sorted with the Freedom Flights money, I sent them - via recorded delivery, my Atol form, Freedom Flights invoice, and credit card statements - I have been away for 4 days to London, they phoned me twice to say they got the visa statements but not the Atol form or flights invoice!!!! They have LOST them - I sent everything recorded delivery and they are saying they only got the invoices!!!! How incompetent is that - they had to sign for recorded delivery - so where are half the documents I sent them?? I know I sent them all because I was struggling to fit all docs inside the envelope - I have searched for the Atol form now as soon as we got back but it's not here!!!! Steve please tell me what's going on???? Cate

[Cate]

Tony - just got back from London (went to see Hull play Spurs at White Hart Lane) and got 2 mobile calls - Fri and today Monday 6th Oct - to tell me they rec'd 3 Mint visa statements which I sent in a plastic sleeve, but not the Atol form or Freedom Flights invoice!!!! I know I sent them in same envelope cos I was struggling to push them all in - and I went to my local post office cos I was worried the reply paid envelope may not be enough for all the weight I had inside it - so I had it recorded and paid an extra 72p for that!!! So tell me, how can 1 envelope arrive with bank statements, but not the rest of the documents?? Whoever opened it had to sign for it - so what on earth is going on? I'm trying to recoup the flights money now and I have been sending documents backwards and forwards, paying postage, ringing, and now I have to download the atol form again and fill in 7 pages??? But I KNOW I have sent it to them!!! Do you think they ripped it up as they opened the envelope? Are they so incompetent - I know I have sent them everything and they have lost my form. Who works for TravelRepublic????????Cate

[Cate]

Mandy66 - forgot to say - if you paid by credit card - write (like I did) and ask for a claim form to recoup your costs from them. I wrote them a letter when I couldn't get through to TR and I have just rec'd a letter today to say send us your original tickets and invoice - even though Atol told me (I also wrote a letter to them) they would get me the flights from my visa card anyway!!!! So now TR are also trying to get me my claim, they may have to post it to Atol in Kingsway London - well I'm trying all 3 to see who will pay me first!!!! Wouldn't it be nice if they all paid up??? Travel Republic have mislaid or lost my Atol form - I shall be on the phone to them first thing today Tuesday, cos I know I posted the form to them with my mint visa credit card statements. Cate

[Cate]

Originally Posted by steved

I have just received confirmation from Red's hotel supplier(Hotelbeds), that the hotel is not charging for hotel booking (he was not able to travel), and so we are now able to refund.

We have already received ok to refund the transfer cost, leaving Red to claim for the flights from the CAA.

I think we are mostly sorted on here, but if you have just been watching and still need assistance from us, please ask. We still have a lot of similar problem bookings to sort, so are still experiencing delays.

Steve
TravelRepublic

Hi SteveD - I'm having trouble with your lot again!!!! I sent them my bank statements, by recorded delivery - on Thursday 2nd October, and I wondered why they asked me for statements of payment whilst they also returned my Atol form and original invoice for flights!!! Anyway, I was going to London on Fri for 4 days - so I found my credit card statements showing payments, put them (3) in a transparent sleeve so to keep them separate from Atol and invoice forms, and put them in ready paid envelope, and as it was so crammed full, I thought the reply postage may not be sufficient, so I went to the Post Office, no mean thing these days with all the local PO closures we've had here and the lady told me to send it Recorded delivery for which I paid 72p - to be sure it gets there - someone has to sign for it!!!! Lo and behold I get a mobile phone call on Fri on the coach going down which I missed - saying to ring a certain Stuart - with a reference number. Forgot all about it cos I couldn't get thru - got another mobile phone call on Mon 6th October, where I was blatantly told I only sent my visa credit statements and nothing else!!!! Now why would I do that??? I can remember 100% staffing the envelope with all the forms, I'm very methodical about things like that, I clear the table of all loose ends when finished, and there were no loose ends after I had staffed the envelope!!! The only thing I can think of, whoever opened the envelope, because of the slippery sleeve containing the statements, the other documents went off and the opener assumed there was only the statements!!!! Or - as the envelope was so compact, they tore the envelope to smithereens, and then they are trying to tell me I forgot to include them!!!! But I ask again, why return the completed Atol form to me with the invoice - why not leave them safely in a file till I posted the statements??? What is it with Travel Republic??? They didn't send the forms by recorded delivery either! So here I go again now, having to print the 7 page Atol form (how did I know I would need to - I had a feeling I'd better scan the forms before posting on 19 Sep just in case!!!) And it all goes back to PO to re-send the copies again!!!! What is going on in kingston-upon-Thames??? I despair!!!! I feel I should let go - but I won't - it's my money, I've had no holiday, no compensation, no respect - what a waste of space!!!! All I got is stress - and a huge telephone bill - thanks Steve - I'm out of pocket -do you think I should claim on Atol form for out-of-pocket expenses??? I am out of pocket now!! Cate