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  #1  
Old 16th July 2013, 04:35 PM
Rasharoon Rasharoon is offline
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Default Hairdryer - out of gurantee - what can I do

I purchased a Mark Hill Hairdryer from Boots on 16th June 2012 and have the receipt. My hairdryer has now started to cut out and on examining the lead, can see that I have some exposed wires from where the lead goes into the hairdryers.
I have emailed my query to Boots and they replied with the following:

"As we only offer a warrantee of 12 months on third party products i'm afraid we are unable to refund or exchange this for you. I understand that this is disappointing and have therefore included Mark Hill's contact link to enable you to contact them directly."

The Hairdryer in question is still an item that can be purchased and I was hoping to do a straight exchange. I'm not happy about this and this was an expensive Hairdryer.

What can I do?

Thank you.
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  #2  
Old 16th July 2013, 05:12 PM
Witch consumer Witch consumer is offline
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Default Re: Hairdryer - out of gurantee - what can I do

The Sale of Goods Act states that goods must be of satisfactory quality and durable, exposed wires pose a significant risk, how much is expensive and how long would you expect this hairdryer to last? Your contract is with Boots, not the manufacturer and Boots will be aware of this. Having said all that, you wouldn't be entitled to a straight exchange as you have had 12 months use of the dryer.
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  #3  
Old 16th July 2013, 05:41 PM
Rasharoon Rasharoon is offline
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Default Re: Hairdryer - out of gurantee - what can I do

Thank you for your reply. The hairdryer cost 59.99. My hairdryer before that last 7 years so I was expecting a lot longer. It's the wire that is the potential risk as you so rightly say.
I take it I don't have a leg to stand on so will have to purchase a new one if Boots are not willing to help. Is that right?
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  #4  
Old 16th July 2013, 06:36 PM
ALewis ALewis is offline
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Default Re: Hairdryer - out of gurantee - what can I do

Under S.14, another key criteria is 'Safety'. However if the wires weren't exposed at purchase, this would fall under 'Durability'
You can claim either: a repair or a partial refund (accounting for the use youve had).
You are not claiming under the warranty , you will be claiming under your statutory rights.

If boots shrug their shoulders, and you can be bothered to pursue this for the sake of 20-30? You can take them to the small claims court (at a cost of roughly 20) however if you win, you can claim costs from the other party too.

That's about it really.
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  #5  
Old 16th July 2013, 08:45 PM
Witch consumer Witch consumer is offline
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Default Re: Hairdryer - out of gurantee - what can I do

I would just add that as you have already been in touch with them, your next step would be a letter or email to their complaints department quoting s.14 as Adam says below.
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  #6  
Old 4th October 2013, 04:54 PM
sian123 sian123 is offline
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Default Re: Hairdryer - out of gurantee - what can I do

Maybe get a new one?! Sorry couldn't help myself. But yes i do agree that it should be under a warranty if it is from a reliable merchant.
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Old 29th July 2016, 06:48 PM
RussellMPowell RussellMPowell is offline
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Default Re: Hairdryer - out of gurantee - what can I do

Same sentiments with Sian123. But, follow the suggestions given above if you really want to pursue this.
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Old 13th August 2016, 02:26 PM
GaryCSmith GaryCSmith is offline
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Default Re: Hairdryer - out of gurantee - what can I do

I'd suggest you get a new one. Although, I also agree that the item should be under warranty based on the S. 14 mentioned below
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  #9  
Old 12th October 2016, 09:02 AM
bonniesbrn bonniesbrn is offline
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Default Re: Hairdryer - out of gurantee - what can I do

If the claim for a repair or a partial refund doesn't work out, try looking for a reliable electrician before buying a new one. It will cost you less.
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Old 17th March 2017, 01:25 PM
Bruno27 Bruno27 is offline
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Default Re: Hairdryer - out of gurantee - what can I do

Sorry old post and did not realise. Deleted my answer and won't let me completely delete my post. If mods can delete I would be grateful.

Last edited by Bruno27; 17th March 2017 at 01:30 PM. Reason: sorry, didn't see it was such an old post
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