Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > >

Thread Tools Display Modes
Old 14th March 2017, 02:29 PM
Abelle Abelle is offline
Consumer Newbie
Join Date: Mar 2017
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Abelle is an unknown quantity at this point
Default Leaking Boiler not repaired properly do I have to pay?


I have a leaky boiler.

I had it serviced and then the leak 'repaired' in one visit by a contractor. Within two weeks the boiler was pouring water again creating an emergency situation. As this was on a Sunday, I tried to call the 24 hour number of the contractor and they didn't get back to me so I just shut off the water and waited until Monday. Firstly they asked why I hadn't called - ?? I had, and got no reply and so they said they would send someone else out to look. The second contractor 'fixed the leak' again and said I'd have to pay again because it was a different leak. A week later the leak has returned. All of the leaks have been coming from the same spot of the boiler.

I feel strongly that the first service and leak repair should have identified any issues with the boiler and that I am not being properly dealt with or advised by the company about how to properly resolve the problem but they are quite happy to continue to send contractors round to 'fix' it and charge me each time.

Any advise whether I am actually obligated to pay the second contractor under these circumstances?

The boiler is still leaking if I have it on (It does work, but I no longer feel comfortable using it) and I am now looking independently into whether I would just be better off replacing it. This is not advice I got from the company who came to fix it, but I do wonder.

Thank you for any advice you can give me.

Reply With Quote
Old 27th March 2017, 10:09 AM
Divine Divine is offline
Consumer Activist
Join Date: Apr 2016
Posts: 69
Thanks: 3
Thanked 4 Times in 4 Posts
Divine is an unknown quantity at this point
Default Re: Leaking Boiler not repaired properly do I have to pay?

Hi There,

Happy you're here in Consumer Forum. One of our authorized representative will respond to your question shortly, but in the meantime please introduce yourself here:

Best wishes,

Reply With Quote
Old 2nd May 2017, 09:50 AM
MaryWard MaryWard is offline
Join Date: May 2017
Location: London, UK
Posts: 11
Thanks: 0
Thanked 0 Times in 0 Posts
MaryWard is an unknown quantity at this point
Default Re: Leaking Boiler not repaired properly do I have to pay?

If it is just for one visit in order to find where the issue is, there should not be any taxes I think.
Reply With Quote

boiler, leak, contractor, properly, pay, company, send, repaired, leaking, feel, fix, advice, water, happy, contractors, continue, round, resolve, dealt, identified, issues, advised, problem, independently, replacing

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Rejecting car to being repaired Welshstyles On the Road and Travel 0 23rd December 2013 06:34 PM
LG 42inch TV being repaired yet again kms Televisions 7 7th January 2012 04:46 PM
Faulty Printer -Already repaired once 678hug Consumer Law 1 5th December 2009 12:08 AM
Laptop been repaired 3 times... tattyaholic Consumer Law 1 25th August 2009 06:20 PM
Home Office admits it failed to record crime properly, as violence rises 22% Tony Off Topic 0 23rd October 2008 10:41 AM

All times are GMT +1. The time now is 02:36 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016