Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > >

Thread Tools Display Modes
Old 31st October 2017, 03:00 PM
BigS BigS is offline
Consumer Newbie
Join Date: Oct 2017
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
BigS is an unknown quantity at this point
Default Washing machine glass shattered - 5 months out of warranty

Hi there

We bought a washing machine 17 months ago with 12 month warranty.

Last week the glass in the door shattered at the end of a wash cycle, glass everywhere from large shards of thick glass to powder, and the clothes inside shredded.

The shop we bought it from have offered an out of warranty settlement of half the price of the machine, or we can see if the manufacturer will offer an alternative outcome.

Do you think I have any right to ask for a full refund or replacement machine as it is out of warranty? As the washing machine is not that old, and the damage that occurred could have seriously injured someone, if not worse, I feel like they should offer full refund but not sure how to word it/what approach to take?

I will not be accepting a repair to the machine as there are two big holes in the drum so glass must be everywhere inside the machine and I wouldn't feel safe using it.

Thanks for any advice.
Reply With Quote

machine, glass, warranty, washing, shattered, feel, inside, bought, offer, full, months, refund, damage, occurred, injured, big, holes, safe, drum, advice, approach, word, it/what, repair, worse

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
New washing machine Sunnysuer Other Goods and Services 1 1st December 2016 01:58 AM
Hung out to dry by Domestic & Generalís washing machine warranty Tony Consumer News 0 28th February 2016 09:05 AM
Faulty Washing Machine enna House and Home 0 17th September 2014 10:47 AM
Washing Machine singlemumof2 Other Goods and Services 1 21st October 2011 04:04 PM
Reconditioned washing machine Helen V Other Goods and Services 0 28th August 2010 07:15 PM

All times are GMT +1. The time now is 03:25 PM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016