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Old 4th March 2017, 01:03 PM
fedene fedene is offline
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Default Hairdressers

I have just joined, my name is Fedene. Looking for some advise.

I took my mother(85 years young) to the hairdressers in the high street yesterday. On the shop front door, it clearly states 'cut & blow dry 20'

My mother sat down and the owner suggested just a dry cut, dampening the hair with water and then a cut. I saw that they were busy, so agreed.
The cut took 12 mins. No washing of my mothers hair, no blow dry.

When I went to pay, I was asked for 35. I said, that can't be right, you advertise on the door, 20 for 'Cut and blow dry'
She told me that: 'oh, that is with a trainee, and the trainee couldn't have possibly cut your mothers hair like that' (indicating the little trim my mother had just had) I said, that 'you didn't even wash my mothers hair', owner replied, ' I'll wash it now, if you want' !!
The owner didn't even ring the sale up on the till, she just put the money in a box beside her.
I did not want to cause a scene with my mother with me. But can anyone tell me of my rights. Can I go back and dispute this service ?
Thanking you all in advance, for some advice
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Old 27th March 2017, 10:08 AM
Divine Divine is offline
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Default Re: Hairdressers

Hi There,

Happy you're here in Consumer Forum. One of our authorized representative will respond to your question shortly, but in the meantime please introduce yourself here: http://whatconsumer.co.uk/forum/introductions/

Best wishes,

Divine
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