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Mobile Phones Contracts and the phones themselves.

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  #11  
Old 24th May 2016, 07:37 AM
Robbiengall Robbiengall is offline
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Default Re: Incompetent customer service - iPhone unlocking problem

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Originally Posted by Rjc1986 View Post
Hi I am having the same problem right now I've now been two weeks without a phone and noy getting anywhere with Vodafone or Apple!!! What was your outcome please tell me it was successful eventually
Hi. It was a long time to. I remember it was Vodafone's fault, but eventually there was a guy from Apple who helped us. All I can suggest is visit your nearest Apple Store, call the Vodafone customer service and ask a Genius Bar expert to talk to Vodafone customer service on your behalf.

Good luck!

Rob
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  #12  
Old 24th May 2016, 08:02 AM
Rjc1986 Rjc1986 is offline
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Default Re: Incompetent customer service - iPhone unlocking problem

Was it Apple who eventually unlocked it? It's driving me mad keep getting pushed from pillar to post and being told a different story each time I ring up even the ceo can't be bothered to reply to my emails!
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  #13  
Old 25th May 2016, 05:05 PM
Robbiengall Robbiengall is offline
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Default Re: Incompetent customer service - iPhone unlocking problem

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Originally Posted by Rjc1986 View Post
Was it Apple who eventually unlocked it? It's driving me mad keep getting pushed from pillar to post and being told a different story each time I ring up even the ceo can't be bothered to reply to my emails!
Yes, it was Apple, however it's supposed to be Vodafone. I am really sorry I can't remember how Apple managed to help us. Like I said we called Vodafone customer service and passed the phone to the guy from Apple Genius Bar, and somehow he found a solution. That's all I remember.
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