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  #1  
Old 22nd July 2014, 09:47 PM
Tangential Tangential is offline
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Default Vodafone4g, apalling service in Hemel Hempstead - 189 days with no 4G data at home

Hi everyone,

I have a 2 year Vodafone contract - still in the first year.

I pay for 12 GB of 4 G data - which I anticipated using....

For the first few months the 4 G service at home was fantastic (I live in Hemel Hempstead) - however, since then I have not been able to get any 4G reception (apart from a brief period when it was restored)

It has now been 189 days with no 4G reception at home.

The (so called) Customer service reps cannot help and tell me they cannot say what the fault is and cannot give me anytimescales at all as to when it may be fixed.

Just giving potential customers a heads up to avoid Vodafone if 4G data is important to you..

In my experience they will not deliver and will not be helpful if you have issues

Regards

Tangential
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Old 3rd May 2016, 05:33 PM
Helen Spooner Helen Spooner is offline
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Default Re: Vodafone4g, apalling service in Hemel Hempstead - 189 days with no 4G data at ho

Hello,

I'm a journalist working on a film focusing on an investigation into network providers, specifically Vodafone. It sounds like you've had an awful experience. I wondered if you'd be willing to talk to me some more about it?

Please drop me a reply if so and I'll shoot you my phone number.

Thanks,

Helen
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