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Mobile Phones Contracts and the phones themselves.

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Old 17th November 2014, 09:57 PM
terry88 terry88 is offline
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Default iphone failed & out of warranty

Hi, i have an iphone on contract & last week it just would not turn on, ive taken it to the Apple shop & they have tested it & the main board has broken & it cant be repaired, they gave me proof of there findings & told me to take it to the 02 shop where i got the phone on contract as Apple will not deal with the matter, the shop said i would have to pay for the repair as my warranty had expired 100 days ago & its only a 12 month warranty, i argued them that i have a 2 year contract & the phone has failed within the contract making it Not fit for purpose. Anyway i could not win so i have an iphone that does not work & a contract that ive got to pay surely i have some consumer rights? does anybody know what i can do or am i stuck. Thank you
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Old 31st March 2015, 10:45 AM
vsta vsta is offline
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Default Re: iphone failed & out of warranty

Oh, I have the same problem! It'd be great if someone could share their experience.
I don't think there's anything we can do, since the warranty has expired
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Old 28th November 2016, 04:59 PM
laurathomas laurathomas is offline
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Default Re: iphone failed & out of warranty

Unfortunately I think you're out of luck here. The phone is your responsibility during the contract period, and a large chunk of your monthly bill will be to pay off the handset itself.

That being said, there have been some people who have argued the 'contract not fit for purpose' angle that you mentioned below. Most people do this through The Consumer Ombudsman so I would advise reaching out to them as a next step.
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