Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > > >

Mobile Phones Contracts and the phones themselves.

Thread Tools Display Modes
Old 2nd August 2016, 02:38 PM
lilyput lilyput is offline
Join Date: Jun 2013
Posts: 16
Thanks: 3
Thanked 1 Time in 1 Post
lilyput is an unknown quantity at this point
Default Mobile phone faulty

I bought my Nexus 5x from ebuyer online in April 2016
Lately the screen hangs or freezes
I Contact they said it wasn't there problem and to contact lg direct
I Contacted lg
I tried a factory reset as recommended by them, still same fault
Lg says has it been dropped or had water damage, I said no but I suspect they will try to wriggle out of fixing phone.
They said dpd will arrange to pick up phone and they will asses it, which will take 7-9 days
What will I do without a phone for that long ? They said tough.
Should I contact my credit card company and get them involved ?
Reply With Quote
Old 9th August 2016, 08:37 AM
JanePhoenix JanePhoenix is offline
Consumer Newbie
Join Date: Aug 2016
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
JanePhoenix is an unknown quantity at this point
Default Re: Mobile phone faulty

I'd say you're within the time to return item as not of satisfactory quality under Consumer Rights Act 2015. 30 days full refund.
Reply With Quote

phone, contact, lg, dpd, fixing, arrange, pick, asses, wriggle, damage, water, suspect, faulty, tough, long, credit, card, company, 7-9, days, involved, dropped, ebuyer, online, 5x

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Faulty 'three' mobile phone jonbabbz Mobile Phones 2 22nd April 2013 02:04 PM
Faulty Mobile Phone - Please help Cheryl79 Mobile Phones 7 28th February 2013 09:26 PM
Re: Faulty Mobile Phone - Please help Suzanne10 Mobile Phones 1 14th February 2013 10:11 AM
Faulty Mobile phone lynnej249 Other Goods and Services 0 28th July 2010 05:24 PM
Faulty Mobile Phone Rachelle Mobile Phones 0 1st March 2010 01:36 AM

All times are GMT +1. The time now is 11:00 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016