Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > > >

Mobile Phones Contracts and the phones themselves.

Thread Tools Display Modes
Old 11th April 2018, 03:38 PM
LindeeLoo LindeeLoo is offline
Consumer Newbie
Join Date: Apr 2018
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
LindeeLoo is an unknown quantity at this point
Default I received a faulty Samsung but i cracked the cass - can I get a refund?

So I bought a new Samsung Galaxy S8 at the end of March 2018. I paid on Amazon (a supplier) using my bank card.

Straight away it didn't work properly. It always froze so 95% of the time I had to do a hard reset to use my phone and it would have to reboot to start up taking a few minutes.

I emailed asking for a refund.

Then just before I send it I notice a crack on the back casecin one of the top corners. I haven't dropped it. I don't think it was sent to me originally with the crack but I don't know how it happened. The fault was not caused by me dropping the phone but obviously I must have tapped it along the way.

So I send the phone back anyway and I received a reply from the shop owner saying that as the back case is cracked it is not covered by the warantee. I feel like i have lost 500 on a phone that doesn't work properly from the start.

I haven't replied to the email yet. Is there anything in the act that could help me out? I did receive a faulty product but because of the crack I'm not getting a refund or a replacement. It's a small crack and did not cause the fault in the phone.

Reply With Quote

phone, crack, refund, back, properly, work, hard, send, faulty, samsung, received, cracked, owner, shop, case, warantee, covered, dropping, caused, tapped, feel, reply, product, receive, cheers

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Received a Faulty monitor and seller won't pay return postage. matematika Consumer Law 0 16th May 2015 10:02 PM
Tesco credit card won't refund my deposit paid for car I never received Tony Consumer News 0 19th January 2014 08:09 AM
samsung faulty tv ejmiles Televisions 5 7th October 2012 08:04 PM
Promised refund by Aquatuning. Never received. Advice? Dangermouse Other Goods and Services 1 16th July 2011 09:24 PM
Phones 4 U - phone not received - no refund annasaddington Mobile Phones 2 28th January 2011 10:09 AM

All times are GMT +1. The time now is 11:34 PM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016