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Old 30th June 2012, 10:14 PM
divella divella is offline
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Angry Can I get refund

Hi, I have just purchased a mattress but it is firmer than the one I tried in the showroom. Am I entitled to a refund? The shop is refusing. PLEASE HELP?
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Old 1st July 2012, 12:22 PM
trickygj trickygj is offline
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Default Re: Can I get refund

I think you would use s13 of SOGA 1979 'not as described'. I would act quickly and reject the mattress. It would be for the store to prove it was the same as the one in the store.
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Old 10th July 2012, 05:08 PM
shwigityshwonshwei shwigityshwonshwei is offline
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Default Re: Can I get refund

As long as you're within 28 days and the product is deemed 'fit for resale' by the retailer, you can get a discount.

If the product is not deemed 'fit for resale' by the retailer, they may offer you an exchange. But in this instance it is not your right to get a refund.
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