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  #1  
Old 7th January 2017, 12:39 PM
Grogaine Grogaine is offline
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Default Chinese companies

I purchased some Pandora charms from a "Genuine"!pandora website.
I did not realise that the company was in China until I received an email.
When the charms arrived they were not genuine pandora but rather poor copies.
I contacted the company who asked for photos. I did that, then they said that they would have to check as everything came direct from their warehouse. When I didn't hear back from them I wrote again asking for some refund. They offered me 15% which was hardly anything. I told them that they had misrepresented pandora and that I should get a full refund. They have refused saying that they have given me what I ordered. It does say on their website that they offer a refund but now the 30days have expired and if I send them back at my cost then they will say that they have not received them and I will be further out of pocket
Is there anything that I can do
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Old 9th January 2017, 09:50 PM
Divine Divine is offline
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Default Re: Chinese companies

Hi There,

Happy you're here in Consumer Forum. One of our authorized representative will respond to your question shortly, but in the meantime please introduce yourself here: http://whatconsumer.co.uk/forum/introductions/

Best wishes,

Divine
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