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View Poll Results: Anyone who has had dealings with this firm and can prove it with a receipt
Did you have good service 4 36.36%
Did you receive poor service 7 63.64%
Voters: 11. You may not vote on this poll

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  #11  
Old 25th February 2009, 09:22 PM
GlasgowGirl GlasgowGirl is offline
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I'm glad you got your money back - this reminds me of the importance of googling before doing business with a new company. I always mean to and usually I do, but it's very easy to assume that a company with a nice looking website or official sounding documents is legit.
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  #12  
Old 22nd April 2009, 01:01 AM
moll moll is offline
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I have just cancelled an order with Coopers for a 139.00 sewing machine this morning after reading all the worrying experiences people have had.
I had only ordered the machine the night before. The person I spoke to was I assumed Mr Cooper who proceeded to call me "darlin!" When I asked to cancel the order his mood changed he said "ok but with the 30% discount you would only have been paying 79 never mind" he then hung up on me!
I have just discovered he has debited My account for 139.00, I have e-mailed asking for this money to be returned to my account but after reading about this dreadfull company I am scared I will not see it again.
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  #13  
Old 8th July 2009, 08:37 PM
greenasgrass greenasgrass is offline
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Red face Greenasgrass

I am also in dispute with Coopers Sewing Machines. I returned a machine purchased with my credit card for 109.99 as I could not manage it. I suffered verbal abuse on the telephone, they reduced me to tears. They told me that when the machine was delivered the packaging was torn. dirty and smashed and that the machine had to be repaired. They would charge me 40 for the packaging and a 25 return fee. When I tried to claim from Parcelforce for a damaged parcel; they said they no longer had a contract with Coopers as Coopers never kept any packaging for inspection. This invalidated my claim and they advised me to go to Trading Standards. My next stop was Consumer Advice who told me to send a letter to Coopers and my credit card company, holding them jointly responsible.
I have now received a promise of a refund from Coopers, but it has not shown up on my credit card yet.
My credit card company are looking into it and I have been in touch with Watchdog. I hope that something will happen to prevent others being taken in.

Last edited by greenasgrass; 8th July 2009 at 08:43 PM.
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  #14  
Old 8th July 2009, 09:22 PM
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I am really sorry to hear about this, have you reported it to Trading Standards. If they don't know about it they can't do anything about it.

Tony
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  #15  
Old 9th July 2009, 11:32 AM
greenasgrass greenasgrass is offline
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Thanks for replying Tony. When I phoned Consumer Direct for advice they actually recorded what I was saying and said that they would be forwarding it to Trading Standards. However, as I have not heard from Trading Standards in regard to this matter; I have now found the address of the nearest Trading Standards in Finchley and I fully intend sending all my documents to them. I am just waiting for the promised refund to show up on my card.
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  #16  
Old 16th July 2009, 04:07 PM
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Hi I found this site and blog because my wife ordered a sewing machine on the 13th July 2009. They told us it would be delivered Tues or Wed of this week. I rang yesterday(wed) afternoon to inform them that it had not been delivered. I was told it would be delivered today(Thurs) .I rang 1 hour ago and was told it had been despatched . I rang Parceline line(couldnt get any joy) put the phone down and the doorbell rang. Yep , the sewing machine arrived. My wife is just testing it now. I had a verbal run in with a chap yesterday then got hold of another person called Ian.Very precise very apologetic and he s kept to his word. I know it may not help everyone ( shes just reported it sews fine) but it may give a bit of hope for others. Thanks for reading
Mike Sharpe
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  #17  
Old 11th August 2009, 04:01 PM
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Hi all I am an engineer for a sewing machine company and have spoken to a number of people regarding Coopers and today i spoke to a lady who had the exact problem of delivery date promise and then it went on and on ... luckily she paid on AMEX and refunded her money back fairly fast. Anyway im not here to "tout" business in any way i was just told about this forum and thought i would like to get in on this and give any helpfull input in to the help of this trade as much as poss and i have this taste for helping people in this trade knowing that it is hard to find the right places to get what you want.

I think its discusting how they are allowed to talk to people in that way and would like to see how people deal with this situation so i will be watching this forum and be happy to help in anyway that i can.

Thanks. G
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  #18  
Old 12th August 2009, 10:25 AM
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Thanks for your input Here2help. I have got my refund from Coopers albeit 10 short of the total. My credit card company made up the difference. I have written and emailed Trading Standards in Finchley, but they have not responded. So it looks as though Coopers will continue to 'get away' with all of their bad practices. It should not happen, but until someone takes notice of complaints against Coopers then other consumers will fall into their trap.
Greenasgrass
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  #19  
Old 6th January 2010, 12:49 AM
avatari avatari is offline
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Default Re: Coopers Sewing Machines

I am quite shocked about this company as i ordered an obscene amount of machines from the same company with the promise of after care service, loads of freebies. Six months on after being told several convincing excuses that the person who dealt with me is not in, or has travelled, however the person i have been talking to all along is Mr cooper himself, whom i eventually tracked down today. The conversation was unbelievable, unprovoked and rude, He first told me to call back on Monday he does not want to talk to anybody, i insisted on talking to the man at the top to my surprise he told me he was, i realised he had been the person i had been dealing with all along.
He proceeded to tell me in no certain terms in a very condecending manner 'I own the company, well maybe you do'nt deserve anything, and that he deals with so many people selling machines, i'm basically a drop in the ocean, by this time he was shouting he said if i decide not to do business with him again it basicaly would not mean a thing to him , at this point i was so speechless i put the phone down.
All I have at the moment is an invoice confirming my order, funds have been cleared, goods have been recieved but no agreement on paper for the 3 year after care service promised, what do i do?
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  #20  
Old 6th January 2010, 01:47 PM
greenasgrass greenasgrass is offline
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Default Re: Coopers Sewing Machines

Hi Avatari
You could contact Consumer Direct, they give very good advice.
I have even written to Trading Standards, (the nearest one to Coopers,) they did not even give me the courtesy of a reply. If Trading Standards do not want to be bothered I do not know what else you can do. This should be a warning to all future clients of Coopers, if it sounds too good to be true then it probably isn't.
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