Hi, I wonder if you could help me. I sell knitting wool on-line. I have an outstanding feedback record and go out of my way to provide a friendly, helpful and efficient service.
I have recently received a complaint from a lady who says she has knitted up some wool originally purchased from me 2 and a half years ago by someone who passed it on to someone else who passed it on to her. They have no receipt or proof of purchase.
I don't normally get complaints as my products are of excellent quality and good value for money. I have already contacted this person and told her that I can only deal with the original purchaser, but she is still sending me emails.
After 2 and a half years and 3 owners, have I still got any responsibility for the yarn? I know that this is a daft question, it seems more and more ridiculous as I type, but the woman is harrassing me!!
She seems to want compensation from me for her time knitting the garment, but also says that she didn't notice the yarn was faulty until she came to parcel the garment up to post! (If it is faulty!)
Thanks for reading this, any advice welcome
Lyricke
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