Consumer Information

Tony · #1 (**permalink**) 5th June 2008, 10:57 PM

Just got from Portugal where I hired a small car. I was shocked to discover that Avis wanted to charge more than the cost of the rental for two plastic booster seats that cost about £10 each. Money saving tip - bring your own booster seats!!!

Paul Carcone · #2 (**permalink**) 6th July 2008, 02:04 AM

I've just been ripped off by Hertz...they gave me a car with 3/8 of fuel and told me to bring it back with the same level. Of course, 3/8ths in pretty subjective and they#ve charged me £34.00

I'm in the process of complaining...but the lesson is never to accept the car when it's not fully fuelled.

Tony · #3 (**permalink**) 6th July 2008, 08:42 AM

The other fuel trick they use is to sell you the tank and tell you to bring it back empty, again nearly impossible to do. I am not sure if anybody is still doing that as I haven't been offered it for a while.

Then there are all the insurances - personally I always go for the standard excess, but it is obviously part of the standard sales patter and a nice little money spinner to scare people into buying additional insurance.

Let us know how you get on Paul,

Tony

happywriter · #4 (**permalink**) 3rd May 2009, 08:40 PM

I recently had a good experience from Hertz. I rented a van with a digital fuel meter, the van had a couple of small dents at the front. They gave me full insurance cover at no extra cost, and a discount for the little bit of extra fuel which I had left them. It was the cheapest quote for the rental also.