Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
  •  
  •  
Consumer Direct

Support Us About Us


Go Back   Consumer Forum > Goods and Services > Other Goods and Services

Other Goods and Services If you can't find a relevant category above, post it here. New categories will be created based on demand.

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 24th March 2012, 06:01 PM
Consumer Newbie
 
Join Date: Mar 2012
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
SarahJane248 is an unknown quantity at this point
Default Shoe return, my rights?

Hi everyone, I hope you can help.

I purchased Kurt Geigers shoe boots from a Debenhams Glasgow store in December. On Thursday evening the right shoes stitching from the sole to the top of the shoe boot burst open, almost completely. I was wondering if anyone could help me as to my consumer rights. Do I have a right to return? And if so, would it be to Debenhams or Kurt Geiger? The shoes have been worn about 8 times in total and I paid full price for them at 160 GBP.

Thanks
Reply With Quote
  #2 (permalink)  
Old 24th March 2012, 07:41 PM
Moderator
 
Join Date: Sep 2008
Location: Debtors retreat
Posts: 1,595
Thanks: 123
Thanked 272 Times in 257 Posts
Blog Entries: 3
Witch consumer is on a distinguished road
Default Re: Shoe return, my rights?

You should return them to Debenhams for replacement or repair.

Funnily enough this reminded me of an similar event in the past and when I returned the shoes to the shop was told "you've been walking on them, what do you expect?"

Needless to say, they were replaced.
Reply With Quote
  #3 (permalink)  
Old 24th March 2012, 08:48 PM
Consumer Newbie
 
Join Date: Mar 2012
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
SarahJane248 is an unknown quantity at this point
Default Re: Shoe return, my rights?

Was it no problem? I'm scared that they will say its beyond the 28 days and thats me left with shoes that I can't wear
Reply With Quote
  #4 (permalink)  
Old 24th March 2012, 09:56 PM
Moderator
 
Join Date: Sep 2008
Location: Debtors retreat
Posts: 1,595
Thanks: 123
Thanked 272 Times in 257 Posts
Blog Entries: 3
Witch consumer is on a distinguished road
Default Re: Shoe return, my rights?

The Sale of Goods Act makes it clear that goods must be fit for purpose, with a pair of shoes, that's walking on and at 160 you should be able to walk on them for a good while, there is no 28 day limit, if they offer you 28 days to change your mind and return them, that will be in addition to your statutory rights.
Reply With Quote
  #5 (permalink)  
Old 24th March 2012, 10:18 PM
Consumer Newbie
 
Join Date: Mar 2012
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
SarahJane248 is an unknown quantity at this point
Default Re: Shoe return, my rights?

Many, many thanks
Reply With Quote
  #6 (permalink)  
Old 24th March 2012, 11:44 PM
Moderator
 
Join Date: Nov 2010
Location: South Wales
Posts: 686
Thanks: 31
Thanked 146 Times in 123 Posts
ALewis is an unknown quantity at this point
Default Re: Shoe return, my rights?

Women and their shoes....

I couldn't help myself ^^ sorry lol
Reply With Quote
  #7 (permalink)  
Old 25th March 2012, 07:56 PM
Moderator
 
Join Date: Sep 2008
Location: Debtors retreat
Posts: 1,595
Thanks: 123
Thanked 272 Times in 257 Posts
Blog Entries: 3
Witch consumer is on a distinguished road
Default Re: Shoe return, my rights?

Where's that BAN button
Reply With Quote
  #8 (permalink)  
Old 11th April 2012, 05:12 PM
Consumer Newbie
 
Join Date: Apr 2012
Location: Stirling, Scotland
Posts: 2
Thanks: 1
Thanked 0 Times in 0 Posts
carroll1976 is an unknown quantity at this point
Default Re: Shoe return, my rights?

Hello Everyone, i am new to the forum and looking for a wee bit of advice :-(

I have a pair of faulty boots that i bought two months ago, the platform has come away from the sole and the material is coming away from the sole also.

I took them back to the shop with the receipt and explained the problem, and was told i wouldn't get a refund, repair or replacement as it was wear and tear and i wore them 24-7, which is not true

I contacted the head office yesterday via email and again was told that they would not be repairing/replacing them or indeed a refund.What should i do next?

Carroll
Reply With Quote
  #9 (permalink)  
Old 15th April 2012, 11:32 AM
Moderator
 
Join Date: May 2010
Location: Cheshire
Posts: 401
Thanks: 0
Thanked 92 Times in 86 Posts
Blog Entries: 1
trickygj is an unknown quantity at this point
Default Re: Shoe return, my rights?

carroll 1976

Under the Sale of Goods Act 1979 if you return an item within six months there is a rebuttal presumption that the goods were faulty at the time of purchase.

In other words in the first six months it is not for you to have to prove they were faulty it is up to the retailer to prove they were not. You should write back to head office explaining that under SOGA 1979 you require a replacement or repair or you will take them to small claims court.
__________________
Comments are provided in good faith. If in doubt obtain the advice of a solicitor. Please visit www.richardgjohnson.co.uk If you think this advice is helpful please feel free to click the thanks button.
Reply With Quote
The Following User Says Thank You to trickygj For This Useful Post:
carroll1976 (19th April 2012)
  #10 (permalink)  
Old 19th April 2012, 01:41 PM
Consumer Newbie
 
Join Date: Apr 2012
Location: Stirling, Scotland
Posts: 2
Thanks: 1
Thanked 0 Times in 0 Posts
carroll1976 is an unknown quantity at this point
Default Re: Shoe return, my rights?

I have told them that i will be taking them to small claims court as they refuse to issue me with a replacement or repair, and that was a week ago, they have not replied back as of yet
Reply With Quote
Reply


Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Bad experience with shoe purchase Ann Joseph Other Goods and Services 1 17th April 2013 09:35 PM
My shoe organisers and their uses TracyG Familiy Money Saving 2 23rd June 2009 10:37 PM
Return postage costage rights roycymru Consumer Law 2 13th January 2009 08:28 PM
The shoe industry. Recession-proof? Matt26 Consumer News 2 11th September 2008 12:37 PM


All times are GMT +1. The time now is 08:42 PM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.
Copyright Meanwhile Media Ltd 2008-2013

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93