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  #21  
Old 18th February 2013, 12:06 PM
Witch consumer Witch consumer is offline
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Default Re: Motor trades.co.uk

I am aware the agreement exists but you still have not disclosed what service you have provided under this contract, if you have provided no service, you are in breach and therefore no money is owed, the law is quite clear on that.
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  #22  
Old 18th February 2013, 12:38 PM
operations.manager operations.manager is offline
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Default Re: Motor trades.co.uk

Dear Iain

The service ordered was made really clear in the recorded call that we have emailed you this morning, and would ask you to review that call.

The service provided is live as per that contract, order reference 20130269472.

Regards
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  #23  
Old 18th February 2013, 12:49 PM
iainkitchen iainkitchen is offline
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Default Re: Motor trades.co.uk

What do I do now im lost for words.if I did agree to something over the phone after a 2 hour call I didn't realize.the caller would not leave me alone even though I was driving and he said he would not put the phone down until I returned his email
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  #24  
Old 18th February 2013, 05:17 PM
ALewis ALewis is offline
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Default Re: Motor trades.co.uk

I don't think Mr. Operations Manager likes you Witch, therefore I'll try:

Operations Manager, What consideration have you provided as per the contract?
Thank you
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  #25  
Old 18th February 2013, 05:31 PM
operations.manager operations.manager is offline
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Default Re: Motor trades.co.uk

Dear Moderator

The services ordered by Iain Kitchen on behalf of his business are live and as per the recorded call and the agreement issued 14 February 2013.

With the written permission of Iain Kitchen, we can and will provide you with the recorded call and the specific details of his order to show that the contract has been completed and billed with the authority of Mr Kitchen, but we do require the written permission of the advertiser in order to provide these to you to cover us under the Data Protection Act as we are sure you are aware.

Mr Kitchen, if you can provide us the above authority we will be happy to disclose the information to a third party. Please quote your order number in your written authority, which is 20130269472.

Yours faithfully



Operations
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  #26  
Old 18th February 2013, 05:49 PM
iainkitchen iainkitchen is offline
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Default Re: Motor trades.co.uk

Why would I start a new contract when I have canceled the previous contract 6 months ago.something is going wrong somewhere I don't want any dealings with motortrades and until I got the phone call last Thursday (2 hours) I thought I had heard the last of them.during the 2hour call I was told I owed about £4,000 for the contract but if I paid £1,800 plus vat that would be ok,how does that work out.and they then took £2,700 out of my account
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  #27  
Old 18th February 2013, 06:00 PM
operations.manager operations.manager is offline
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Default Re: Motor t rades.co.uk

Dear Mr Kitchen

Order Number 20130269472 Dated 14 February 2013;

The recorded call that we have sent to you this morning by email (and a copy of your email to us confirming the order) confirmed the cost as a net cost of £2160.00.

£2160.00 + Card Fee and VAT = £2656.80 which is what we billed to you.

If you can provide us with your written authority to disclose the call recording and your email accepting the order to third parties we will upload them to this forum to show that you placed the order and were correctly billed.

Yours faithfully



Operations
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  #28  
Old 18th February 2013, 06:07 PM
Witch consumer Witch consumer is offline
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Default Re: Motor trades.co.uk

I think you will find this contract has been cancelled under the terms of the Distance Selling Regulations unless your company is excluded from this act but as you can't or won't tell us which service you provide, we cannot know for sure can we.
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  #29  
Old 18th February 2013, 06:16 PM
operations.manager operations.manager is offline
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Default Re: Motor t rades.co.uk

Dear Iain

Thank-you for confirming that we can release the call recording to show that the order was made and that you were billed correctly.

If the forum can provide an email address we will arrange to send the call across tonight.

Business to Business agreements do not carry an automatic right to cancel, and our terms and conditions which were approved on 01 September 2012 by Trading Standards confirm that there is no automatic right to cancel when the order has been made.

Our terms can be accessed at the following link.

motortrades.co.uk/documents/advertisertcs.pdf



Yours faithfully



Operations
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  #30  
Old 18th February 2013, 06:24 PM
iainkitchen iainkitchen is offline
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Default Re: Motor trades.co.uk

WHY would I do it I did not get any paid work from you does that mean your in breach of contract.?why are you just ripping me off like this I've done nothing to you.
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