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The value of complaining

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12th September 2008, 06:08 PM

GlasgowGirl

Senior Consumer Activist

Join Date: Jul 2008

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The value of complaining

A friend of mine was shopping in Boots today, and had a bad experience with a staff member who was extremely rude to her. (Long story short, the staff member called my friend stupid and accused her of breaking the automatic payment machine!) So she complained to the manager, and came away with an apology and a rather nice goody bag. Moral: always complain when you get bad service!

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boots, complaining

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