PS3 Developed fault... Where do I go?

[Jorumian]

Just to update...

The Courier, as promised, texted me on Friday morning to say that he would be calling to collect the broken PS3 that day. If I was going to be out he also gave me 3 other days to arrange collection for, which was a nice touch.

He arrived around 11am. Handed me the paperwork and the consignment number with details and packed the PS3 in a big box with plenty of padding. Sealed the box with a duplicate sticker that he gave me.

So far, have to say I am impressed... but will that change when it comes to fixing the problem and sending it back?

I'll let you know how it goes.

[Jorumian]

To conclude the whole episode, I received a text this morning stating that my PS3 would be returned today.

It arrived about 11am. In a very sturdy well secured box with plenty of protection (I think Sony must understand how hap-hazard some delivery drivers are when it comes to loading their parcels in the van).

Unpacked it all, it was my old machine and plugged it in and it worked first time without any problems.

So all in all, pretty good service from Sony it has to be said. I think the whole process from the initial phone call to receiving the PS3 back in working order took just less than two weeks and did not cost me a penny. The people I spoke to were polite, courteous and helpful. I'd give them a 9/10 and they only miss out on a ten for not loaning me a replacement while mine was being fixed (a point I made on a customer satisfaction survey they asked me to complete).