Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
  •  
  •  
Consumer Direct

Support Us About Us


Go Back   Consumer Forum > > >

Televisions For TVs and related equipement and services including Sky and cable providers.

Reply
 
Thread Tools Display Modes
  #1  
Old 12th January 2012, 02:59 PM
toneloce toneloce is offline
Consumer Newbie
 
Join Date: Jan 2012
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
toneloce is an unknown quantity at this point
Default comet bad customer services

hi,
i bought a samsung led tv from comets on the 26th december 2011.today i decided to return it within my 28 days return.becuase the tv has clouding on the screen,and backlight bleed.
when i got to the store a sales assistant told me if returning after 3 days and faulty you cannot return and need to call out a engineer to get a report that the tv is faulty os has what you say is wrong with it?
so i told him this model of tv suffers from backlight bleed and im not happy with it,he would neither refund me nor exchange for a more expensive model i reserved online.he said an engineer needs to look at it to assess the problem or something,i then told him its withing 28 days im returning it,apparently if i had just said i dont want it i coudnt get an exchange becuase ive used it.
but how am i to know theres problems with the dcreen untill ive used it for a few days.
is there anything i can do becuse samsung have told me its normal for my model tv to have backlight bleed?and if i was to ask for an engineer he would only say same thing right.
what can i do to get refund or exchange with comet,im not very happy with them at all samsung and comet
Reply With Quote
  #2  
Old 12th January 2012, 03:43 PM
Witch consumer Witch consumer is offline
Moderator
 
Join Date: Sep 2008
Location: Debtors retreat
Posts: 1,593
Thanks: 123
Thanked 273 Times in 258 Posts
Blog Entries: 3
Witch consumer is on a distinguished road
Default Re: comet bad customer services

The Comet 28-day returns policy seems to apply only if you haven't used the product (though why you would want to buy something to not use it is beyond me)

If these problems are inherrant in this model of TV, theres not a lot you can do, assuming you had the chance to see the TV working before purchase and weren't told anything else by the salesman, i.e. that it would look better in your home?
Reply With Quote
Reply

Tags
comet, samsung


Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Vodafone's Disgraceful Customer Services MarkThorn Mobile Phones 24 2nd October 2013 01:11 PM
COMET - Terrible extended warranty and customer service lilakz Televisions 5 22nd April 2012 04:57 PM
problems with phones4u repair centre and customer services bandit124 Mobile Phones 1 10th May 2010 01:00 PM


All times are GMT +1. The time now is 06:30 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Copyright 2008-2016