Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > > >

Televisions For TVs and related equipement and services including Sky and cable providers.

Thread Tools Display Modes
Old 20th August 2017, 03:52 PM
110chris 110chris is offline
Consumer Newbie
Join Date: Nov 2010
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
110chris is an unknown quantity at this point
Default Sky TV - poor satellite signal


I have had a Sky subscription for the last 5 years and just recently I am experiencing some signal issues on certain channels. The picture just glitches. When checking the signal strength and signal quality in my sky settings, the bar is virtually at zero.

I have contacted Sky about this and they have notified me that I will need to pay £30 (was £65 initially) for an engineer to come out because my box is out of warranty. I advised the customer services that it has nothing to do with the box and it is clearly a satellite signal issue. (I went through all the troubleshooting, replaced every single cable etc) So I wanted the engineer visit to be complementary as I am effectively paying a subscription for something that doesn't work properly.

Unfortunately the Sky advisors I spoke to just responded like robots with generic responses that didn't help and the bottom line was that I had to pay.

I am now looking at my options and would be grateful if anyone could provide any help regarding this area. The two options I am considering are:

1. Part of me now wants to cancel as I think it is poor that I am paying a hefty monthly subscription whereby half the channels don't even work but the only way they can attempt to resolve the signal problems is for me to pay for an engineer. Surely they are in breach of the contract. I think I have about 3 months left of my subscription. Would I have the right to cancel this without being charged a cancellation fee based on the circumstances?

2. Write a formal complaint to sky demanding that the engineer fixes the issue free of charge?

I would be interested if anybody has had any experience in a similar scenario. I completely agree that if for example my box was damaged then it would be the responsibility of the customer, but when the signal sky are providing is of poor quality, surely the onus is on them to fix this as per the service I pay?

Thanks in advance.
Reply With Quote
Old 22nd August 2017, 04:37 PM
mico705 mico705 is offline
Consumer Newbie
Join Date: Oct 2011
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
mico705 is an unknown quantity at this point
Default Re: Sky TV - poor satellite signal


I am not able to advise you on the legal implications of your case, but have heard numerous cases with similar symptoms. It's quite possible that something is interfering with your signal and there is nothing intrinsically wrong with your Sky signal. Sky relies on line of sight and a simple thing such as a tree coming into bloom during the summer months or a new hanging basket, can block the signal completely or just partially from getting through.
I'm not saying this is what has caused your particular issue, but before you go delving too deep and overthinking things, is it possible this might be the case? When I worked for a cable company we had a customer who would come to us every summer and then go back to Sky every winter, because the trees overlooking his garden blocked the signal almost completely as soon as the sun got out!
Might be worth checking for physical issues first if you haven't already.
Reply With Quote

signal, sky, subscription, engineer, pay, poor, box, customer, paying, cancel, options, work, issue, surely, channels, quality, satellite, damaged, hefty, monthly, agree, completely, scenario, half, part

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Living in a broadband ‘not-spot’? Try using the church spire to get a signal Tony Consumer News 0 12th November 2016 08:08 AM
O2’s signal failure leaves us immobile in Chester Tony Consumer News 0 25th August 2015 07:01 AM
O2 'back to normal' after signal meltdown Tony Consumer News 0 26th May 2015 10:20 AM
I purchased satellite receiver from German website franruiz Technology 0 30th September 2009 04:57 PM
BBC Watchdog: Mobile charges but no signal Tony Consumer Rights Television Programmes 0 16th March 2009 10:30 PM

All times are GMT +1. The time now is 02:28 PM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016