Hi all,
After being 1 day late paying my Post Office home phone and BB bill, they cut me off and cancelled my account.......
This was no biggie as I had been planning to to switch to BT and Infinity.
So I ordered through their website via a wifi hotspot and got an email reply saying that they would be out on the 15th August to do the installation
The day comes and the engineer is a 'No Show', so I phoned them up from the phone box and they said that the eng had been out and connected my phone line but could not find my abode!
Which is strange because 3 of my neighbours have BT service, one of whome is a busyness customer (more to follow on this!) AND when I had PO service, one of my neighbours developed some form of grudge, kept cutting the external part of my phone line and BT Open Reach had no difficulties fining me then.
Hmmmm.
So BT gave me another install date, 24th Aug - No Show...... so I phoned them up and..... They did give me a FREE 1 month pass to the local WiFi hotspot
Got the date of the 30th.... which is a Saturday, yet again a No Show because they dont work on Saturdays........
Phoned them up AGAIN and got the date of 2nd Sept, NO show.
phoned and asked for 'Your Complaints Dept Please' and got fobbed off with another date of the 13th Sept 1 - 6pm and.......
That was yesterday.
Yesterday morning I phoned Open Reach and got confirmation that an eng would show.
Then phoned them at 4.30pm when I started getting worried,
"Yes sir, the eng will be with you shortly."
And again a no show, so I phoned BT and OpenReach and got the old 'I'll put you through'.
In the end, I gave up and phoned my parents to wish them a smooth journey as they are flying out on holiday today. Mother asked me if BT had installed and I said no, muttering in the back ground.......
Mom informs me, that when they changed to BT some time ago, they had to threaten BT with getting in contact with BBC Watchdog to get any kind of 'Speeding up of install', which took a month from that point.
So, do I have to threaten the same?
Is there anything I can do?
Thoughts / advise very much welcome in advance.
After being 1 day late paying my Post Office home phone and BB bill, they cut me off and cancelled my account.......
This was no biggie as I had been planning to to switch to BT and Infinity.
So I ordered through their website via a wifi hotspot and got an email reply saying that they would be out on the 15th August to do the installation
The day comes and the engineer is a 'No Show', so I phoned them up from the phone box and they said that the eng had been out and connected my phone line but could not find my abode!
Which is strange because 3 of my neighbours have BT service, one of whome is a busyness customer (more to follow on this!) AND when I had PO service, one of my neighbours developed some form of grudge, kept cutting the external part of my phone line and BT Open Reach had no difficulties fining me then.
Hmmmm.
So BT gave me another install date, 24th Aug - No Show...... so I phoned them up and..... They did give me a FREE 1 month pass to the local WiFi hotspot
Got the date of the 30th.... which is a Saturday, yet again a No Show because they dont work on Saturdays........
Phoned them up AGAIN and got the date of 2nd Sept, NO show.
phoned and asked for 'Your Complaints Dept Please' and got fobbed off with another date of the 13th Sept 1 - 6pm and.......
That was yesterday.
Yesterday morning I phoned Open Reach and got confirmation that an eng would show.
Then phoned them at 4.30pm when I started getting worried,
"Yes sir, the eng will be with you shortly."
And again a no show, so I phoned BT and OpenReach and got the old 'I'll put you through'.
In the end, I gave up and phoned my parents to wish them a smooth journey as they are flying out on holiday today. Mother asked me if BT had installed and I said no, muttering in the back ground.......
Mom informs me, that when they changed to BT some time ago, they had to threaten BT with getting in contact with BBC Watchdog to get any kind of 'Speeding up of install', which took a month from that point.
So, do I have to threaten the same?
Is there anything I can do?
Thoughts / advise very much welcome in advance.