Faulty Engraved Engagement Ring

snad86

New Member
Jan 6, 2018
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#1
Hi there,

I really hope you will be able to help me.

My fiancé proposed to me on Christmas day but had to do it with a "pretend" ring as the ring he ordered for me wasn't delivered on time.

We eventually received the ring on the 31st on December (when the delivery was guaranteed before Christmas) and we both were really disappointed.
I will list a few of the problems :
- the black diamond is grey, looks scratched, dull and really flawed (when the certificate says it is AAA), not the right shape (supposed to be Princess cut but only look squarish)
- the mount of the diamond is off center
- the size is wrong
- what is supposed to be an engraving looks like a scribble (unreadable)

My fiance called them to ask for an exchange. I would have liked a brand new ring, my size that would actually look like the photo.
The guy on the phone said that they can't guaranty that it will look exactly like the photo but that they are always trying to get it as close as possible to the photo. Also they will not give me a new ring but only repair this one.
It is 2 and a half size too big and as diamond going all around it (which is really hard to resize).
He then asked for a full refund and suggested that we will get the ring elsewhere.
They told him that they have a policy stating that if the ring has been engraved, they can't refund you cash but only give you a store voucher.

I don't trust this company at all and won't get my engagement ring from them as my ring doesn't look like what it is suppose to so I don't want to waste time and money anymore.

I hope you can help.

Regards