Afternoon all,
I bought a new TV which was delivered 8 days ago and I have not used it much due to being too busy. However yesterday I get the chance to use it and find there is dint in the top of the stand (Not the bit that is flat to the ground).
When the TV was delivered the guys who delivered it did a check on the TV and took pictures to show all was working when it was plugged in etc. However they did not check the stand, remote etc.
I raise this issue with the company who have said because I did not check it during the firs 24 hours they cannot and will not send a replacement stand?
As I have stated to them the guys who came out did not check these items and they responded saying I should of done this? Why should I have had to of done this when they had 2 guys doing this for exactly this reason?
They are now saying they will not help because it is 8 days later? The TV was £1300 also.
I bought a new TV which was delivered 8 days ago and I have not used it much due to being too busy. However yesterday I get the chance to use it and find there is dint in the top of the stand (Not the bit that is flat to the ground).
When the TV was delivered the guys who delivered it did a check on the TV and took pictures to show all was working when it was plugged in etc. However they did not check the stand, remote etc.
I raise this issue with the company who have said because I did not check it during the firs 24 hours they cannot and will not send a replacement stand?
As I have stated to them the guys who came out did not check these items and they responded saying I should of done this? Why should I have had to of done this when they had 2 guys doing this for exactly this reason?
They are now saying they will not help because it is 8 days later? The TV was £1300 also.