Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
  •  
  •  
Consumer Direct

Support Us About Us


Go Back   Consumer Forum > > >

Vehicle Repairs And Servicing For anything to do with servicing cars and other vehicles.

Reply
 
Thread Tools Display Modes
  #1  
Old 11th April 2013, 04:28 PM
Dorothyl Dorothyl is offline
Consumer Newbie
 
Join Date: Apr 2013
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Dorothyl is an unknown quantity at this point
Question fuel theft

On Saturday the alternator on my car gave up the ghost. So I called my assist company who arranged to have it picked up and taken to the main dealer for repair. So far so good when I came to pick it up the garage said that the fuel tank had been drilled and the fuel stolen. It could not have happened at their
garage as the car had not been the long enough and their cctv showed no one came near the car. The recovery company said it had not happened at their yard, but they both agreed that it had happened whilst out of my care. So is the assist company responsible as I have a contract with them to care for my car when it broke down or in an accident they sub-contracted to the recovery
company and the repair garage.
Reply With Quote
  #2  
Old 11th April 2013, 08:15 PM
ALewis ALewis is offline
Moderator
 
Join Date: Nov 2010
Location: South Wales
Posts: 691
Thanks: 31
Thanked 158 Times in 123 Posts
ALewis is an unknown quantity at this point
Default Re: fuel theft

Theft is a criminal matter to be dealt with by the Police,
The assist company have the duty of care towards you though as per the Law of Contract. Though I suggest you take this down the criminal route rather than the civil path.
Reply With Quote
  #3  
Old 12th April 2013, 09:58 AM
Dorothyl Dorothyl is offline
Consumer Newbie
 
Join Date: Apr 2013
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Dorothyl is an unknown quantity at this point
Default Re: fuel theft

I reported theft to Police they said it was an undetectable crime so gave me a crime number and left it there. So now no car and a bill for 450 for a new tank that as a single, though working, mum I cannot afford and am at risk of losing my job because of lack of transport. So who pays,
Reply With Quote
  #4  
Old 12th April 2013, 10:55 AM
Witch consumer Witch consumer is offline
Moderator
 
Join Date: Sep 2008
Location: Debtors retreat
Posts: 1,593
Thanks: 123
Thanked 273 Times in 258 Posts
Blog Entries: 3
Witch consumer is on a distinguished road
Default Re: fuel theft

I think the assist company have responsibility as they have a duty of care, you put the car into safe hands, it is up to them to make sure no harm comes to it. Ask them for their insurers details and check whether you have legal assistance on your own motor insurance.
Reply With Quote
  #5  
Old 12th April 2013, 01:16 PM
ALewis ALewis is offline
Moderator
 
Join Date: Nov 2010
Location: South Wales
Posts: 691
Thanks: 31
Thanked 158 Times in 123 Posts
ALewis is an unknown quantity at this point
Default Re: fuel theft

I see, thing is, with criminal law, the prosecutors need to prove guilt 'beyond all reasonable doubt', which I can see would be tricky to do in this case.
However in civil law, you only need to prove guilt on the 'balance of probabilities'.
As it seems you have to take it through the civil way, as Witch said, get in touch, give them all the details, notify them of their duty of care owed to you, and tell them what you want done, with the threat of legal action should the result not be satisfactory. (Also provide a time frame for reply, usually 10-14 days)
Send them a letter, keep a copy of the letter (as evidence), and send it by a recorded means - so that you have proof of receiving it (and of course keep your receipt).

Or if you don't want the hassle, use your legal cover in your insurance (if you have it), but of course then you've made a claim and will get higher premiums...

Adam
Reply With Quote
Reply


Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
is it theft at the holiday shop maureen61 Other Goods and Services 1 20th April 2012 01:07 PM
Identity theft up by 20pc Tony Consumer News 0 19th March 2010 02:30 PM
Top 20 postcodes for car theft revealed Tony Consumer News 0 15th October 2009 01:03 PM
ID theft rises by more than a third Tony Consumer News 0 12th October 2009 08:15 AM


All times are GMT +1. The time now is 08:26 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016