Consumer Forum

Consumer Information

  • Clear and Practical Consumer Advice
Consumer Direct

Support Us About Us

Go Back   Consumer Forum > > >

Vehicle Repairs And Servicing For anything to do with servicing cars and other vehicles.

View Poll Results: car damaged during servicing how to get reimbursed
reply with advice 0 0%
confirm similar situations 0 0%
Multiple Choice Poll. Voters: 0. You may not vote on this poll

Thread Tools Display Modes
Old 10th September 2013, 01:59 PM
john 1947 john 1947 is offline
Consumer Newbie
Join Date: Sep 2013
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
john 1947 is an unknown quantity at this point
Default car damaged during servicing

I had my car serviced in May at the main Ford dealership , I have had it from new and its always been serviced at this dealership,they rang me to tell me that whilst trying to change the oil they had damaged the oil sump plug and broken the thread in the sump pan so the car needed a new oil sump pan at a cost of around 300 , they expected me to pay for this, I replied that as they had damaged the car during the service this repair should be at their cost
I should only be paying the price of the service it came in for. I sent an e-mail to the regional office of the dealership to this effect.The reply stated that the dealership principle would contact me whilst the car was still in the workshop
He did, and offered to pay for half of the costs of the repair I declined this as the repair was due entirely to the damage caused by his technicians, he finally said the best he could do was to supply the parts free and bill me for fitting
I was reminded that until all bills were paid that the car would not be released from the dealership so if I wanted the car back, repaired and serviced the next day I would have to agree to this final offer so I did but asked them to leave the broken parts in the boot when I collected the car
I paid for the service and the extra cost of the repair and collected the car
when I had the chance to inspect the damaged sump, it became obvious that I should not have been charged anything the sump plug had been damaged by bad workmanship the hexagonal nut at the end had been burred over and rounded off , bent at an angle from the thread, which had caused the internal thread to fracture I sent a letter to the dealership principle, recorded delivery
relating the above facts and requesting my money back I have had no reply
what should I do next ? I have all the documentation and photos of the part
that were included with the letter and the actual damaged sump
the additional amount I paid over and above the original cost of the service was 107 this is the amount I want refunding.
Reply With Quote
Old 10th September 2013, 07:22 PM
Witch consumer Witch consumer is offline
Join Date: Sep 2008
Location: Debtors retreat
Posts: 1,593
Thanks: 123
Thanked 273 Times in 258 Posts
Blog Entries: 3
Witch consumer is on a distinguished road
Default Re: car damaged during servicing

I can't believe you paid them for damage they caused nor that they had the cheek to charge you! If they won't refund your money I think you should make a claim through the SCC!
Reply With Quote
The Following User Says Thank You to Witch consumer For This Useful Post:
Porsche (9th September 2014)

Thread Tools
Display Modes

Similar Threads
Thread Thread Starter Forum Replies Last Post
Damaged!Sold damaged goods from Faridadance:com Lovelylikevelvet Other Goods and Services 2 26th January 2010 01:49 AM

All times are GMT +1. The time now is 07:48 AM.

The information on this website does not constitute professional advice. Advice is taken at your own risk.
Contact Us - UK Consumer Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Search Engine Optimisation provided by DragonByte SEO v2.0.9 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
Copyright 2008-2016