Paypal Chargeback

When you make a purchase though Paypal you are not covered by section 75 of the Consumer Credit Act and therefore you cannot claim your money back from your credit card provider. However, Paypal transactions are covered by the Visa Debit Chargeback scheme.

When you make a Paypal purchase the corresponding amount is taken from your primary payment card or current account associated with the Paypal account. This makes it straightforward to determine whether a Visa Debit Card was used for a particular transaction or not. It can be more difficult to make this link it you already had money in your Paypal account. This might be the case if you sell items on Ebay, take payments by Paypal and don’t regularly withdraw your money. However, it is still worth putting in a claim, especially if you have missed the deadline for using the Paypal dispute process or were not happy with the outcome. It is important to remember that you have 120 days to make a claim to the bank that issued the card.

You also have the benefit of Paypal Buyer Protection, but this offers only limited protection for consumers.

Leave a Comment

36 comments… add one
  • robert bold 16 May, 6:31 am

    I recently purchased a set of coilover suspension from a ebayer ethal08,he apparently has now sold them over 3 times!!,i put a claim in to paypal (still waiting for outcome) but i understand i will only get my £300 back if there are sufficient funds in ethal08s paypal account to pay me.In my opinion paypal is not safe and buyers beware,unless you get an honest thief that is naive enough to leave your money in his account for you to claim it back after hes gone to the trouble of defrauding you……
    I would not reccomend is not safe..

    • Jim 16 August, 7:55 pm

      Paypal is safe, I have been using it for over 12 years both buying and selling and have never had any problems.

  • David faulkner 19 August, 12:42 am

    Hi sold 4 tapes on ebay and said in my discription that they werent original i was 100% honest,but this guy didnt read the discription and admited in a email that he thought they were original and didnt read the discription untill after he payed me.he then opened a paypal case for item not as discribed and lost based on the evidence i had against him,he is now threatening me with a chargeback,what i want to know is what are my chances of winning a chargeback paypal dispute when i have a evidence that he admits he didnt read the discription.

    • Jim 16 August, 7:56 pm

      If your description states that the tapes were not original paypal will look at this and make there own mind up. Just give them all your evidence.

  • Kevi Rooney 7 February, 5:11 pm

    Dear Sirs
    This is to let you know that my dispute with WILLIAMLUKE has been resolved and my account has recharged by Barclaycard. I was recharged on the 24th January so the case should now be closed against WILLIAMLUKE.

  • Gurpreet 13 April, 3:12 pm

    Paypal is the most unuser freindly site you can possibly ever come across. the staff are very un helpful together with there overall attitude towards the seller as they forget who pays the fees and how they earn there money. I would not recomend anyone to use paypal as it is problem after problem and solving them is a huge task as they dont make it easier and a smooth process

    • Jim 16 August, 8:00 pm

      Paypal are easier to use than most bank sites and as for the staff they are very helpful as long as you speak to them in a calm and civil manner. Most people when they call up anywhere to make a complaint tend to be very angry and start to give it to the person on the other end of the phone, if you speak to them civil then you wont have any problem.

  • nashyy42 7 October, 11:22 pm

    you have no chance paypal & ebay act seperately when it suits them. They just send you emails from an address you cannot contact them directly you have to answer set question, that is if you can find one to suit & you will not.

  • chris 19 October, 1:23 am

    OK i sold item on e/bay& proof of postage .then two mths later paypal took money back outa my account .said buyer said they didnt authorise payment ! so i lost my money my item & got hit with the fee from paypal .paypal said that the claiment wasnt disputing delivery but won the claim as there card had been used by a family member.(eh) whos robbin who !!! i have reported paypal tactics to fsa & f.o & rip of britain tv show .

  • Peter Samuel 18 November, 3:19 pm

    PayPal users BEWARE! another foreign company, based in a tax haven called Luxembourg, with their own CRAP rules are FLEECING the BRITISH people! No matter what you say to them, or what evidence you produce, they do NOT abide by our BRITISH laws!!
    Please can anyone here do something for me: Keep Reporting these fraud merchants to the FSA or OFT or WHICH or anyone else who will take notice. We are being conned by all these large companies who never pay any UK tax – why are we so dumb??

    • Jim 16 August, 8:03 pm

      I have been using paypal for over 12 years and have never had any problems with them, It seems as if you did not like the reply they give you so are now trying to make out they are crooks when they are not.

  • Will CAPSTICK 13 December, 12:59 pm

    Does anyone know how to make a complaint about Paypal?

    I sold an item in August for £200, received the money through Paypal and received positive feedback from the buyer who had a great record and 1000 feedback. On November the 29th Paypal contact me wanting proof of postage (3 months later!) which I don’t still have, as the buyer is claiming their money back. Because I don’t have proof they have taken the £200 back to the buyer. Obviously I’m fuming and Paypal are less than unhelpful when I call. I want to take this further.


    • Jim 16 August, 8:05 pm

      If you are selling things on ebay or any online auction sites you should always keep the proof of posting or any info for that sale. I keep all proof of posting and any other documents for 18 months.

    • carole 24 February, 12:02 am

      I would try and get as much information as possible regarding buyers feedback, if you can remember where you posted the parcel to and on what date and which post office etc. Did you pay by debit card or cash ?…if you contact the post office and give them as much information as possible they are usually very good at coming up with some sort of proof given time. I would then bypass PayPal and lodge a complaint with your bank. I would inform them of all the details including positive feedback, any emails between yourselves and ask the bank to claw back the money through PayPal as the buyer has been dishonest and despite paying for the goods he’s now claiming to have not received them. The banks over rule PayPal, I recovered over £400 after PayPal refused to credit me…good luck

  • Dagnis 2 April, 9:22 pm

    I wont get back anything as you don’t have the proof of delivery.. This is why you never use paypal.

    • Jim 16 August, 8:06 pm

      If you don’t have proof of posting then its not paypals fault, it’s yours. You should always get some sort of proof of postage.

  • roseanne beatson 22 February, 11:35 pm

    today my debit card denied me access to my account…this was due to me trying to purchase credits on using paypal….WHY DID THIS HAPPEN?…….it was quite distressing……the fraud dept at my bank brought it to my attention!!!!

  • joanne scott 11 March, 7:50 pm

    I wrote you an e mail a few weeks ago and i am disgusted nobody has replied to my complaint. On february 17th somebody used my pay pal and my card was debited for it £52-48 its says the following ,card payment to paypal williamconw, on 14-2-14. i am sure you have the tecnology to check from my account if i used it that day.There is only me in my family that has used paypal. I use it at christmas time and for birthday but if you look on my account you know i dont use it offered
    I have spoken to my mp today and he told me to contact you today andI have a meeting a week today with him, I need the money putting back in my bank account not paypal account as i will never be using it again

    i hope to hear from you soon out of curtisy

    joanne scott

  • sandra threlkeld 1 April, 10:27 am

    i have just had a email, asking me to log into my account and confim my password, it says my account has been restricted until i do this, is this a genuine email from payal.

    • Jim 16 August, 8:07 pm

      That is fake don’t sign in or do anything

  • Peter Otitju 20 July, 10:04 am

    I purchased a software on the line Reimage software from a Merchant G2s (sc) on 21/06/2014 which I pay £8.95 the description code is 724760968 I did not hear neither received the goods please can you contact the seller what happen

  • Raymond Hume 29 September, 8:40 am

    I am having great difficult in obtaining a refund of £12.49 from BabzMedia transaction number 82U24680S16976T. My reference is cat 20191. It would appear that the money has been sent back to BabzMedia/ Could you please help me?

  • tina austin 24 October, 12:36 am

    i pd a 3.60 for goods i have never recieved on the september 4th i have gave them long enough to send but they not ansewrin any off ther msgs thank u

    • carol 26 November, 1:29 pm

      I am absolutely disgusted at the way PayPal treat customers. I bought beauty products from the far east paid through PayPal. When they arrived they were a year out of date and the seller refused to refund. I lodged a complaint through PayPal who ruled in my favour. Told me to send all the items back which cost me £40 to return. I submitted tracking numbers proof of postage etc through the resolution centre with a cut off date of the 26th November 14. At 11.55pm on the 23rd of November I received an email from PayPal claiming the tracking information you provided is invalid and we can not confirm return therefore we have closed your case and released funds to the seller £410…then told me she had been warned…The shipment is still in progress and the package us on its way. PayPal gave not given enough time for it to get to its return destination so I’m out £410 plus £40 return costs. They didn’t even give me a chance to call before closing my case…I’m attempting to have the sale reversed through my bank. The seller even offered part refund and admitted she sold faulty goods. ..its just so wrong

  • j cowan 10 January, 11:11 am

    i bought a i phone 4 s in november from hot bargain phones i had it a fortnight the w i f i stopped working sent it back to be mended same happend again after a fortnight sent it back again got it back 24 dec opened it up to find my screen was cracked on corner was fine when i sent it to them and it would knot charge emailed them they said send it back again sent it back again told them i wanted a refund they sent my phone back week com 5 jan they have not mended the screen and now it has returned with a crack right through the middle of the screen i have tried to contact them and email them and had no reply

  • Helima 11 July, 10:46 pm

    I sold an item on line , the lady paid through PayPal services, which I never realised at the time, I posted the item special delivery and have proof of purchase, however the lady immediately done a charge back after receiving the item! This is obviously fraud, PayPal won’t do anything to help, any ideas what I can do?

  • Delaine 12 August, 6:27 pm

    Paypal is supposed to be free when one registers, but why was my account debited an amount of $20 when I linked it to paypal? and yet it failed my debit card could not be registered because I have insufficient funds in my account…. I really don’t understand if paypal is supposed to be free!

  • Katie Gascoigne 2 January, 12:16 am

    After dispatching my parcel I was told that the payment would be received on the 2nd and now I’m being told the 7th….please explain why I’m not allowed to access my funds

  • Vivienne Burns 14 January, 9:42 am

    I have two complaints to ask you to deal with MY FIRST ONE IS WITH dresslily invoice number+86 75586528120, the purshar is HASSAN, the TRANSACTION NUMBER 2TS53330H8783294J. I never received my other two items from them, i have treid to call them but didin;t get anywhere they were saying they don;t deal with Paypal. My next complaint is with SAFE CART i had refunded money put into my wallet with you and the PC was playing up and i ordefed one of them but, still nothing, i don’t have the invoice number as idone it with you. all i want is to get my money back or at least my items, i would very much like if you can deal with thede please. Kind regards Vivienne Burns.

  • richard varley 13 February, 9:21 am

    having had problems with my account I still seem to be having trouble concluding them recently I contacted you to confirm my account and yet I have just received an e mail about unusual activity in there
    and that thay you want me to verify my bank account link. Is this a scam or are your staff incompetent.

  • corrina 29 February, 11:37 am

    Hi i made a purchase and have not received it in have been blocked on Facebook and had emailed them but not reply and they have closed the page I don’t no what you do

  • Sultan Khan 27 March, 2:52 pm

    Hi, recently I have had somebody buy items off me from Nigeria I have not parcelled anything a huge payment has gone in to some kind of fake PayPal account and the buyer is adamant that he has deposited the money in to my account. Further that I have checked with PayPal and they have said there is no such funds in my account and this is a scam. The buyer is then continuously emailing me threats. I have tried to email all of the emails the buyer has sent me to an email which has been given to me by PayPal; and for some reason this email does not exist. Can someone please get back to me urgently about this matter. Kind Regards Sultan.

  • Caroline Lammond 9 April, 1:13 pm

    I have two items which were paid with PayPal, one for £25 and another for £35, I have no memory of purchasing these items, could you throw any light in this for me please…. One is with virgin wine and the other with just fab UK….. Thankyou, I’m not sure what direction to take, if in wrong place, could you direct me to the right channel…

  • Annmarie Silvestro 12 April, 8:03 am

    Hi i bought a tv from very .it was sent back due to a fault
    Cant get them to refund me
    They say they refunded my payment on 18th march
    To paypal
    Paypal say they havent
    This had been going on for 3 weeks
    Cant open a dispute as i already did and missed response its now closed

    A silvestro

  • Roy Pritchard 3 May, 12:19 am

    Why does it take so long to get a refund when you take the money so quickly. ..its been 5 days now

  • William Motherwell 16 May, 3:25 pm

    haven’t received order from viopets which was placed on 20/4/2016 have sent then 3 emails and only had one reply which was on 29/4/2016 saying it was being delt with and would posted that day but have still not received it and have not had any reply from the other 2 emails I sent them