Comments on: Paypal Consumer Protection Inadequate http://whatconsumer.co.uk/paypal-consumer-protection-inadequate/ Clear and Practical Consumer Advice Fri, 09 Jul 2010 11:20:11 +0000 http://wordpress.org/?v=abc hourly 1 By: Paul Waterhouse http://whatconsumer.co.uk/paypal-consumer-protection-inadequate/#comment-1914 Paul Waterhouse Thu, 16 Apr 2009 12:20:08 +0000 http://whatconsumer.co.uk/?p=950#comment-1914 I am currently fighting tooth and nail with Paypal over an item that I bought on eBay that didn't work when it arrived. Paypal claimed that I had waited over 30 days before taking action and filing a dispute with them. In fact it was less than 8 days between me taking delivery and reporting the item as being faulty to the owner, then another 10 days before taking up the matter with Paypal. I feel like my consumer rights have been trampled and I am out of pocket almost £150. Despite numerous phone calls and emails to Paypal I am getting nowhere fast! Trying to communicate with the same person twice is an unachievable goal so I have to explain my whole case again and again - and this despite everything being logged on their system!! I say vote with your feet. As soon as I get a satisfactory resolution (or I get bored and tired of fighting!!) I'll be closing my Paypal account. I am currently fighting tooth and nail with Paypal over an item that I bought on eBay that didn’t work when it arrived. Paypal claimed that I had waited over 30 days before taking action and filing a dispute with them. In fact it was less than 8 days between me taking delivery and reporting the item as being faulty to the owner, then another 10 days before taking up the matter with Paypal.

I feel like my consumer rights have been trampled and I am out of pocket almost £150. Despite numerous phone calls and emails to Paypal I am getting nowhere fast! Trying to communicate with the same person twice is an unachievable goal so I have to explain my whole case again and again – and this despite everything being logged on their system!!

I say vote with your feet. As soon as I get a satisfactory resolution (or I get bored and tired of fighting!!) I’ll be closing my Paypal account.

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