Phones 4U caught mis-selling
Phones 4 U has been in the news again – for all the wrong reasons. They have been under investigation by Ofcom for the last 6 months, in response to the high number of consumer complaints regarding hidden charges, mis-selling and poor customer service.
The telecoms regulator found them guilty of engaging in the following practices which are both unfair and unlawful:
- Mis-selling phones to customers by making untrue or misleading statements regarding network coverage, what elements would be included in service agreements, cancellation rights and upgrades.
- Not providing refunds in respect of faulty handsets
- Use of unfair terms in their ‘chequeback’ schemes and handset returns policy
Although Phones4U was not fined, they have signed a legally binding Enforcement Order, requiring them to improve or face prosecution.
Does any of this sound familiar to you? Chances are it does. Once again, complaints regarding mobile phone contracts and handsets feature prominently in Consumer Direct’s top ten for 2008. Take a look at What Consumer’s mobile phones guide for more on consumer rights, or look at Ofcom’s web site if you are finding that your complaints are falling on deaf ears.
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This happened to me, sales rep in store made claims to encourage me to sign contract (which were untrue). When I complained to the manager he threatened my with poor credit score if I didn’t continue the contract.
I also fell victim to this, They added insurance to my contract after i denied it i did not find this hidden charge untill 14 months after my contract had expired. They refused to refund me after i cancelled the direct debit and threatened me with bad credit.
They also had a phone listed on my contract that i had never even heard of never mind signed for. They also claimed the phone was capable of things it was not, then upon addressing the issues they denied saying it although i have 2 witnesses.
After 18 months i got a new contract with 3 directly because wild lions would not make me go back to Phones 4 u, or should i say clowns 4 u.
Only to find out 13 months after that, after ringing 3 that i was with an independant dealer although the phone call claimed to be on behalf of 3.
3 Customer care claimed i was with Phones 4u. Phones 4 u refuse to acknowledge my complaints or issues although they do call me trying to sell me a contract every month.
AVOID PHONES/CLOWNS 4U
They refuse to refund or exchange battery chargers that are faulty.
Sorry phones 4 you
Sad 4 you