Phones 4 U has been in the news again – for all the wrong reasons. They have been under investigation by Ofcom for the last 6 months, in response to the high number of consumer complaints regarding hidden charges, mis-selling and poor customer service.
The telecoms regulator found them guilty of engaging in the following practices which are both unfair and unlawful:
- Mis-selling phones to customers by making untrue or misleading statements regarding network coverage, what elements would be included in service agreements, cancellation rights and upgrades.
- Not providing refunds in respect of faulty handsets
- Use of unfair terms in their ‘chequeback’ schemes and handset returns policy
Although Phones4U was not fined, they have signed a legally binding Enforcement Order, requiring them to improve or face prosecution.
Does any of this sound familiar to you? Chances are it does. Once again, complaints regarding mobile phone contracts and handsets feature prominently in Consumer Direct’s top ten for 2008. Take a look at What Consumer’s mobile phones guide for more on consumer rights, or look at Ofcom’s web site if you are finding that your complaints are falling on deaf ears.