Comments on: Returning Damaged or Faulty Goods http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/ Clear and Practical Consumer Advice Mon, 15 Mar 2010 12:27:00 +0000 http://wordpress.org/?v=abc hourly 1 By: Ken http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3497 Ken Sat, 13 Mar 2010 18:04:44 +0000 http://whatconsumer.co.uk/?p=77#comment-3497 Hi, My wife bought a futon 2 months ago, and last week i sat down on it and the seating the corner of it broke. I contacted the shop and showed them picture of the area affected. I was told to email the service department with a description of what happened and the pictures which i had taken of the futon. They now say that they will not replace it as it was due to misuse as they have sold lots of them and have not had any problems with other customers. I am not happy with them as all i did was to sit down on it. Have i any rights with regards to this. many thanks ken Hi,

My wife bought a futon 2 months ago, and last week i sat down on it and the seating the corner of it broke. I contacted the shop and showed them picture of the area affected. I was told to email the service department with a description of what happened and the pictures which i had taken of the futon. They now say that they will not replace it as it was due to misuse as they have sold lots of them and have not had any problems with other customers. I am not happy with them as all i did was to sit down on it. Have i any rights with regards to this.
many thanks ken

]]> By: Mr P de Brito http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3489 Mr P de Brito Fri, 12 Mar 2010 13:34:30 +0000 http://whatconsumer.co.uk/?p=77#comment-3489 I purchased a digital SLR after 8 months it started to go wrong. my local shop sent it to Sony service centre after 2 weeks it came back then went faulty again, I asked my local shop for a replacement thy said nothing sent it back to the service centre again. it came back again. it has now developed another problem as well as having finger marks on the inside of camera lcd display , I have refused to allow it to go back as i don't have any confidence in the repair centre can I ask for a refund or a replacement,if not what is my next step thanks I purchased a digital SLR after 8 months it started to go wrong. my local shop sent it to Sony service centre after 2 weeks it came back then went faulty again, I asked my local shop for a replacement thy said nothing sent it back to the service centre again. it came back again. it has now developed another problem as well as having finger marks on the inside of camera lcd display , I have refused to allow it to go back as i don’t have any confidence in the repair centre can I ask for a refund or a replacement,if not what is my next step
thanks

]]> By: Wendy http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3474 Wendy Wed, 10 Mar 2010 15:02:27 +0000 http://whatconsumer.co.uk/?p=77#comment-3474 Hi We bought a TV from Comet on 18th Dec 09 and the TV started to go wrong mid January 2010. We returned it to the store and they said they could not replace it, it had to go back to the manuafaturer for repair. We have chased it several times to be told that they will not replace the item and we just have to wait for it to be repaired. We have today been contacted and told that the maufacturer are still waiting for the parts to repair it and they will not be at the factory in Germany until 1st April, making the return of the TV unlikely before the end of April. Is this timescale ‘unreasonable’ and can I demand my money back on the basis of this? Hi
We bought a TV from Comet on 18th Dec 09 and the TV started to go wrong mid January 2010. We returned it to the store and they said they could not replace it, it had to go back to the manuafaturer for repair. We have chased it several times to be told that they will not replace the item and we just have to wait for it to be repaired. We have today been contacted and told that the maufacturer are still waiting for the parts to repair it and they will not be at the factory in Germany until 1st April, making the return of the TV unlikely before the end of April. Is this timescale ‘unreasonable’ and can I demand my money back on the basis of this?

]]> By: macmrsc http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3470 macmrsc Wed, 10 Mar 2010 10:36:55 +0000 http://whatconsumer.co.uk/?p=77#comment-3470 Please help my very ill mother took delivery on Tuesday of this week new furniture (sideboard). On inspection she noticed scratches, but being unable due to illness not being able to check closley she waited for my Dad to return home. He has now inspected the item and it appears that the wood is cracked not scratched. They have called the shop and they are sending someone to assess the damage. My Mom is rather upset and doesnt want it repaired she wants it replaced, can we demand that they replace the item as she has not even had it 24 hours yet. Please help my very ill mother took delivery on Tuesday of this week new furniture (sideboard). On inspection she noticed scratches, but being unable due to illness not being able to check closley she waited for my Dad to return home. He has now inspected the item and it appears that the wood is cracked not scratched. They have called the shop and they are sending someone to assess the damage. My Mom is rather upset and doesnt want it repaired she wants it replaced, can we demand that they replace the item as she has not even had it 24 hours yet.

]]> By: Marlon Fletcher http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3431 Marlon Fletcher Mon, 08 Mar 2010 14:22:43 +0000 http://whatconsumer.co.uk/?p=77#comment-3431 I have purchased a sony bravia 40" tv on finance on 19th dec. it has now stopped working and it is only 2 months on into the agreement. i have been advied from the store that i need to get it repaired (i was not offered the option to get a replacment) so i am wanting to know the correct way to get this all sorted due to it only being 2 months old and it still haveing 5 year warrenty? I have purchased a sony bravia 40″ tv on finance on 19th dec.
it has now stopped working and it is only 2 months on into the agreement. i have been advied from the store that i need to get it repaired (i was not offered the option to get a replacment)
so i am wanting to know the correct way to get this all sorted due to it only being 2 months old and it still haveing 5 year warrenty?

]]> By: Alyssa Rabet http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3427 Alyssa Rabet Mon, 08 Mar 2010 12:06:16 +0000 http://whatconsumer.co.uk/?p=77#comment-3427 Hi, We bought a Samsung LE37B554M2W LCD TV from Comet on 01/12/09. The TV stopped working on 14/02/10. The TV would not turn on nor make any sound, just the light flashed on the front panel. We reported this to Comet and a repair date was arranged for 25/02/10 the engineer arrived a couldn't find the cause. He said he would order a few different parts and re-arrange another call out, this was arranged for 06/03/10 nobody showed, we called and asked what had happened and they said they had the appointment booked for Fri 12/03/10 I cancelled this appointment as I wouldn't be in 8:00 - 18:00 and requested that we take the TV back to the store for a new one. They wouldn't have any of this and have now re-arranged a further date of 18/03/10 as the time slots are so unreasonable! Where do I stand in returning the TV? Hi,
We bought a Samsung LE37B554M2W LCD TV from Comet on 01/12/09. The TV stopped working on 14/02/10. The TV would not turn on nor make any sound, just the light flashed on the front panel. We reported this to Comet and a repair date was arranged for 25/02/10 the engineer arrived a couldn’t find the cause. He said he would order a few different parts and re-arrange another call out, this was arranged for 06/03/10 nobody showed, we called and asked what had happened and they said they had the appointment booked for Fri 12/03/10 I cancelled this appointment as I wouldn’t be in 8:00 – 18:00 and requested that we take the TV back to the store for a new one. They wouldn’t have any of this and have now re-arranged a further date of 18/03/10 as the time slots are so unreasonable! Where do I stand in returning the TV?

]]> By: Tony http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3417 Tony Sun, 07 Mar 2010 23:20:51 +0000 http://whatconsumer.co.uk/?p=77#comment-3417 Ste, I would pay to get your phone back and then commission your own report. If this shows that the phone has an inherent fault then you will be able to get all the costs back and a new phone. Ste, I would pay to get your phone back and then commission your own report. If this shows that the phone has an inherent fault then you will be able to get all the costs back and a new phone.

]]> By: Tony http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3416 Tony Sun, 07 Mar 2010 23:17:29 +0000 http://whatconsumer.co.uk/?p=77#comment-3416 Sarah, It really depends how long it is reasonable to expect an expensive phone that has been looked after to last. I would say at least a couple of years. You can claim under SoGA, but they are within their rights to ask for an engineer's report to prove that it has an inherent fault. If this is the case, then you can claim the money for this back too. Sarah, It really depends how long it is reasonable to expect an expensive phone that has been looked after to last. I would say at least a couple of years. You can claim under SoGA, but they are within their rights to ask for an engineer’s report to prove that it has an inherent fault. If this is the case, then you can claim the money for this back too.

]]> By: Tony http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3413 Tony Sun, 07 Mar 2010 23:10:53 +0000 http://whatconsumer.co.uk/?p=77#comment-3413 Steven, if the headset is not as described then your Statutory Rights have been breached and the Carphone Warhouse terms cannot override these. Steven, if the headset is not as described then your Statutory Rights have been breached and the Carphone Warhouse terms cannot override these.

]]> By: Debbie http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/#comment-3412 Debbie Sun, 07 Mar 2010 22:19:30 +0000 http://whatconsumer.co.uk/?p=77#comment-3412 Hi, i would appreciate clarification on a problem, My father in law bought a Brevill iron from Sainsburys on 6th December 2009, and is faulty, unfortunately my 80 year old father in law has mislaid the receipt and as a lot of older people do paid with cash, he would like a replacement is he entitled to a replacement or is it a lost cause. surely he must have some rights! Hi, i would appreciate clarification on a problem, My father in law bought a Brevill iron from Sainsburys on 6th December 2009, and is faulty, unfortunately my 80 year old father in law has mislaid the receipt and as a lot of older people do paid with cash, he would like a replacement is he entitled to a replacement or is it a lost cause. surely he must have some rights!

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