Returning mail order goods
Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, this duty of care expires after 21 days, but where you have agreed to return the goods, your duty of care continues until you do this and could be for as long as 6 months.
- Know all the facts before you decide!
- Your right to cancel
- Protection against card fraud for mail order goods and services
- I’ve been sent stuff I never ordered!
