It’s second hand – do I have any rights?


There is a section devoted specifically to buying from online auction sites such as ebay, but for now there are some points to bear in mind when buying second-hand.

Firstly, remember that the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a business’ i.e a second-hand car dealer. You do not have any legal recourse as regards quality where you are buying through an individual who is selling an item as a one-off private sale (although they must have legal title and it must be as described in the advert).

Secondly, when buying second hand, there is a general recognition in law that the reduced price you pay reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down completely. You pay less because it is recognised you will have to pay the repair costs yourself rather than relying on the manufacturer’s warranty.

But what if you buy something which breaks down shortly afterwards leaving you with a massive repair bill. Could you argue that the seller was aware of this fault but said nothing? This may be difficult to prove.

Or is it the case that it is something a pre-sale examination by you should have revealed? Not if the fault only because apparent after some weeks of use.

Depending on the problems encountered (safety implications for example, if it is a car), the length of time you’ve had it, the price you paid and your expectations of the future usage, you may have a good chance of rejecting the item and claiming a full refund.

More Common Complaints

Your Statutory Rights


Leave a Comment

206 comments… add one

  • Rachel 8 January, 7:15 pm

    Hello – I recently bought a car from a second-hand car dealer. I test drove it in the local streets and it was fine.
    However, as I drove it home on the motorway, the gearbox squeaked (in 5th gear). I have been to a garage (a clutch and gearbox specialist who specializes in the make of my car) who has told me that the gearbox is faulty.
    I know that the car was driven in 5th gear by the dealer, because he has two sites – one in Bolton, and one in Bryn, and the car went to Bolton and back to Bryn for it’s MOT test. So they should have noticed the fault and told me. They didn’t.
    When I reported the fault to the dealer, he told me that I had bought the car “without warranty.”
    I’m unsure as to what my rights are in this instance. Am I entitled to charge him for the repairs?
    Many thanks in advance.

    Reply
  • Catriona 15 January, 11:47 am

    Rachel, traders frequently make reference to a warranty to get round their obligations under Sale of Goods. Although the law makes provision for the risk you take when buying second hand, the item should still function as described and be of good quality (of course the age and price of the car will be taken into account). The dealer is liable for repair of the car if it is unroadworthy, but you must give him the opportunity to do it himself before taking it to a third party and billing him. If you end up doing this and he refuses you can recoup your costs through teh small claims court, but you must show that you gave him ample opportunity.

    Reply
  • Greg 6 February, 12:19 pm

    Hi.

    Recently i purchased an item from a Amazon marketplace seller. The item was a gift and it arrived late and damaged. The item was a secondhand used tape cassette. and the tape box had a crack in it. When buying item. I read the description of item and there was no mention of damaged to tape box. When asked about damage. The seller states item was sent out undamaged and blames RM. What are my statutory rights returning damaged second hand goods.

    Reply
    • Liz 14 August, 3:46 am

      Dear Greg,

      As Catriona says, you will have no rights IF the seller is a private individual, when the principle of ‘caveat emptor’ (or buyer beware) applies, but you do not make it absolutely clear whether or not this is the case. If it has been sold on by a regular eBay trader who behaves like a business, then you DO have the right to have purchase arrive in a reasonable state for the price paid, for it to do what it is supposed to do, and be ‘as described’. If they have it sent by some method which does not adequately protect it (IF they are a trader) then they have a responsibility to give you a refund and have to pay for it themselves.

      If they are a trader, then you automatically can return goods for no reason at all but in that case, you would have to pay return postage.

      If, however, this IS a private sale, then basically you have very few rights at all with an internet purchase.

      Liz

      Liz

      Reply
  • Catriona 12 February, 4:09 pm

    Greg, Because you are buying from a private seller, and this is a second-hand item, you will not be have the statutory right to quality, and you will not be covered by the distance selling regs. Therefore there is no automatic remedy here and little chance of success if you cannot prove that the item was in that state before it was sent.

    Reply
  • Laura 13 February, 6:42 pm

    Hi

    I recently bought a second hand Nintendo DS privately, which was described as:

    FULL WORKING ORDER, GREAT CONDITION, NEVER USED (I have saved a copy of the advert).

    When I went to pick the item up during a lunchtime, so we met in a public place. I thought that the unit looked a bit odd and it did not swich on but the seller said she had lost the charger and assured me it worked fine. I bought a charger and have found that the unit does not work at all! I have tried to contact the seller, but she is not returning my calls or emails.

    I am guessing that there is not very much I can do apart from reporting this to the Police and letting the relevant website know.

    Do you have any other suggestions (apart from not being so stupid next time!)?

    Reply
  • Catriona 18 February, 1:45 pm

    Laura, You have my sympathies, I was in the same position, also with a Nintendo DS, although I paid with Paypal, so I’m now persuing them for a full refund. The problem with private sales is that you have no right to good quality – although you do have the right to expect the item as described. If you have the sellers full contact details, you might want to think about making a small claim. Otherwise in future, always insist on paying via Paypal because you will be protected if things do not go acccording to plan.

    Reply
    • K 18 May, 7:42 pm

      Paypal buyer protection only applies to items bought via eBay and even then only if there terms of use are adhered to.

      Reply
      • Wikritix 25 January, 3:54 am

        That’s not strictly true, K. I have an e-Commerce site which accepts PayPal and can tell you for certain that they apply the same rules to that site as they do eBay, in fact I’ve found they apply it to quite a lot of e-Commerce sites. They don’t do anything about Royal Mail mind you, which is quite frustrating considering the amount of items they “lose” and you only have 48 hours to cancel a postage label with them, but with regard to items bought from sites other than eBay, I can assure you the same 45 day protection applies.

  • shirley 19 February, 8:20 pm

    i found a car i liked put down deposit of £100 prior to test driving it i was too busy that day so had to test drive it another day. i then signed the contract but after 24hours changed my mine about the model chose another model but whilst test driving it found out certain features advertised were not available. i have not completed a new contract can i get out of the first contract

    Reply
  • Catriona 21 February, 6:28 pm

    Shirley, You are legally bound to buy the make and model of car as specified on your contract. YOu have no automatic legal right to get out of the first contract unless that car is significantly not as described or of significantly poor quality that you were led to believe (i.e breach of your statutory rights). You may have to rely on the goodwill of the dealer, but they do not have to return your deposit.

    Reply
  • Adam M 12 March, 12:23 am

    I bought a car for £5,000 from a used car dealer. After six months a serious, longstanding fault was noticed by a mechanic which cost £900 to fix. After spending the money the headgasket blew, yet the car is low mileage and is only 4 years old. As soon as the first fault was noticed I contacted the dealer and the warranty company. It turned out the warranty was never validated so was void. The dealer is unwilling to deal with me, yet the car is clearly not fit for purpose. If it was a truly older car then I would accept the risk but a £5,000 newish vehicle should surely perform better. To date I have spent £1,500 on repairs with another £1,500 to come. Surely I am entitled to some compensation?

    Reply
  • Catriona 13 March, 1:13 pm

    Adam, I agree – taking into account the price paid the length of time you have had it. Warranties are now legally binding, so you could claim misrepresentation having bought something you thought had the protection of a warranty but did not. If you can get reports from the mechanic saying what was wrong and how much it cost to fix your best course of action is probably the small claims court, where you may be able to get some or all of this money back. Have you seen this?
    http://whatconsumer.co.uk/buying-a-car/ and this:
    http://whatconsumer.co.uk/making-a-small-claim/

    Reply
  • Alan Herrera 21 March, 1:18 pm

    I recently bought a car from a second had dealer over EBAY. I got a good price and the car seemed fine, but after a week and a half the head gasket blew and will require a repair of at least £1000. I called the dealer and they claimed that they are not obligated to repair is it was marked as a “Trade Sale”/Auction sale. They offered to help me sell the car as/is to get some of my money back, but refused to repair the car or take it back. What are my rights in this instance? Is the dealer obligated to repair?

    Reply
  • Catriona 24 March, 10:26 pm

    Alan, you have a statutory right to quality if you bought the car from a seller acting as a commercial trader (i.e. not a private sale). Nothing can take away these statutory rights and your right to remedy under Sale of Goods, this is the case regardless of how the sale was ‘marked’. Therefore if the vehicle is not of satisfactory quality you have the right to a repair at no additional cost and within reasonable time.

    Reply
  • kate 29 March, 11:56 pm

    I am considering starting up a business selling second hand baby goods like pushchairs, clothing, cots and so on. These will obvoiusly be sold at a cheaper price than if they were brand new. If a customer buys a pushchair which is in perfect working order brings it back with a fault or something has broken on it, would i have to give a refund?

    Reply
  • Catriona 1 April, 2:53 pm

    Kate, there is a general recognition that second hand prices will reflect the variable standard of quality. Therefore customers won’t really have a basis on which to bring something back which is of poor quality – unless it really isn’t fit for purpose, or unsafe. My advice would be to put up notices to this effect, and make people aware of any faults before they buy. Make a note of any major faults which the customer has accepted on the receipt.

    Reply
  • Danny 4 April, 5:28 pm

    I recently bought a second hand vehicle from a dealer, I have only had it for 36 hours and already faults are occurring, I have been back to the dealer to request the vehicle that I swapped it for to be returned…. am i within my rights to expect return of my previous vehicle?

    Reply
  • Ellena Plumb 5 April, 5:07 pm

    My daughter bought a 4 year old MGZR from a local well established dealer, for £5000 of which £4000 was on finance arranged by the dealer. 5 weeks afterwards it needed a new clutch and the cylinder head gasket had blown.

    The garage repaired the car, but wanted £70 from us towards the cost of the repair, for “diagnosis” which they say was not covered by the warranty.

    Only a week later the car ran out of water/coolant and is needing filling up every couple of days. It is booked in back at the garage for repair again, but what are our rights if we demand a full refund? And if they arwe reluctant to stand the cost of repair?

    Reply
  • Catriona 6 April, 5:53 pm

    Ellena, Sale of Goods doesn’t distinguish between brand new and second hand as far as quality is concerned. However, if you put it to the test, account will be taken of price paid, age and expected lifetime of the product. Your daughter paid a considerable amount of money and the problems have happened shortly afterwards, therefore it would have been reasonable to expect a repair at the dealer’s expense, who should not have charged you £70. Those are your rights under Sale of Goods – nothing to do with the warranty. I’m not sure you would have a reasonable basis on which to reject the car completely, but this time I would not part with any cash for the repair and would expect a substitute car to be provided while it is being fixed. See: http://whatconsumer.co.uk/buying-a-car/ for more on this.

    Reply
  • Chrissyboy68 7 April, 11:32 am

    My girlfriend and I have a off the road vehicle on our drive which someone has recently asked if he can buy. We never advertised the fact it was for sale but it has been sat there for some months now. The car has no tax, mot and multiple problems (brakes faulty, brakes seized, underside rusty etc). I have explained this to the chap in question and his response was his dad owns a garage and is looking to fix it up and sell it on. The guy is adament that he wants this car and keeps calling round to see if he can still have it.

    Can this come back and bite us on the ass if we sell it, even after we have explained all the faults with it?

    Any advice would be great.

    Reply
    • Liz 14 August, 3:54 am

      Hi

      You should be absolutely fine, even if you didn’t list all the faults (although you should definitely be covered if you write down what you know to be true then add on the end that you cannot guarantee that it may very possibly be falling to pieces in other ways, make two copies, and then get your buyer to sign one that you keep and sign one for him to keep.)

      It’s all ‘belt and braces’ really as purchasers don’t have a great deal of rights in a private purchase anyway, but your arse would definitely be covered this way, and in no way being open to being bitten!

      Liz

      Reply
  • Catriona 10 April, 10:26 pm

    Danny, if you choose to reject the car on the basis that it is of unsatisfactory quality, you must be returned to the position you were in before. This implies the return of your part-ex, or the equivilent value thereof. However, in order to reject the car you must show that the quality issue is significant and it is practically unroadworthy, or significantly not as described. If you can’t, you may have to accept a repair in the first instance.

    Reply
  • Catriona 10 April, 11:06 pm

    Chris, it shouldn’t as long as the car isn’t misdescribed. You need to cover yourself by creating a written agreement detailing all the faults and indicating the buyers agreement to the terms of the sale – i.e that the car is unroadworthy.

    Reply
  • christopher 25 February, 10:55 pm

    hi i bought a second hand car 6 weeks ago and have had problems with it i got it diagnosed as the head gasket and have discovered that it is the water pump and have been told that i get a 90 day guarantee under soga when i mentioned this to the garage they said the warranty only applies to cars bought for over £1000 is this true?

    any help would be good thanks

    Reply
    • Tony 26 February, 1:17 am

      No that is not true, they are trying to pull the wool over your eyes Christopher. However, age, mileage, price paid etc. are important factors. So if the car you bought has 200,000 on the clock and you paid £100 for it could be expected. There is no automatic £1000 threshold.

      Reply
  • vinnie joe 6 March, 9:15 pm

    i recently purchased a vintage 2nd hand game of ebay it arrived damaged,as ebay rules i sent it back and recieved a full refund however it cost me £7.00 to return it can i claim my postage costs back?
    thanks vinnie

    Reply
  • stacey 8 March, 12:53 pm

    i asked a second hand shop to sell a mobile phone for me
    which he has done,i have been in and asked for the money but have been told that the law states that i have to wait 14 days before i can have the money

    Reply
  • Lee 8 March, 9:30 pm

    Hello, I have today bought a second hand car for 975 and it is an s reg. On the journey home from the dealer the cars gears stopped working and now i cannot even put the car in reverse! He told me there that i would not be covered by a warranty, but surely theres something not quite right about this! I simply am requesting to know my entitlements about a repair?

    Thankyou

    Lee

    Reply
  • Dave 11 March, 4:00 pm

    I bought a second-hand car just over a month ago and now the battery has died. The car is less than five years old – is it right that this is “standard wear and tear”, given how long car batteries are supposed to last? I’ve known them last a decade and more in the past. I can’t see how it can be. Am I being fobbed off, and is this something the seller should have mentioned when I was buying it?

    Reply
  • shaz 14 March, 3:13 am

    hi there
    my brother who is disabled and has special needs went and bought a laptop from a store called CEX who buy and sell a varity of goods. the store had sold him a laptop which to me seems over priced and the laptop had frozen twice. within 24 hours i took the laptop back and demanded a refund, instead i was given a store voucher for the same ammount and told due to company policy they cannot give me a cash refund as the laptop seems to in a fully working condition. i asked the “acting manager” for a copy of the store policy which he supplied and asked him what are my statutory rights as it says on your policy that my statutory rights are not affected? he froze,”errr”…. He then typed into google and was saying to me “well it basically means” i replied to him “i dont want to know what it basically means, can i have a copy” he gave me a copy of the front page of the website and replied to me “the stastutory rights dont apply to us the same as every other store as we are not selling and new goods and the management reserves.

    i spent an hour in the store and got fed up so i took their names and the poxy store voucher the gave me and walked out. the laptop froze twice and is over priced, do i have the right to a cash refund even though they have taken the laptop back and give me the voucher? i need as much advise as possible. THANK YOU EVERYONE!

    Reply
  • Martin Ryan 14 March, 5:09 pm

    Hi

    I recently bought a car from a local dealer. It is a vauxhall corsa 1.4 sri, 9 years old 76000 miles, and i paid 2500 for it. The dealer gave me 28 days’ warranty. I have had the car for six weeks and I believe the cylinder head gasket has blown (oil contaminated with water, loss of water). I have only noticed this today when i went to check the oil level. Do you think I have any case against the dealer? I do not wish to reject the vehicle, I would be happy with a satisfactory repair.

    Reply
  • Jessica 15 March, 1:45 am

    I recently purchased a 200 Chevy Impala for 4900 CASH. The dealer was very kindhearted and not like a normal down your throat dealer would be expected to act. The radiator needed replaced before I took it home so he had that done and I came to pick the car up the next day. When I got home, a few days later the blinker would make a weird noise and than not work at all, sometimes it would and than shut off in the middle of this…I have a NB baby and this is dangerous! I recently took my car to a part store and found out its the multifunction switch which cost 510.00 to replace without labor costs! I bought this as is warranty..so do I have any rights?

    Reply
  • Robert Walker 25 March, 11:14 am

    Hi
    We bought a 3.5 year old freelander from a 2nd hand dealer, he sold the car to us on behalf of his father, but it was sold through the garage with an invoice from the garage. We part exchanged our old vehicle, but the purchase price was £9,000.
    Less than 3 months later the main diesel fuel pump broke rendering the vehicle unstartable and we put the car into a local reputable 4×4 specialist who fixed it, the bill was £870, of which only 300 was covered by the 3 month warranty supplied by the garage. At the time we just needed to get the car working (2 small kids etc) and we sadly stumped up the cash right after xmas.
    I’ve recently been ‘advised’ that the sale of goods act may have helped us and that we should have been able to take the car back as ‘not fit for purpose’.
    1) Is that true that at the time we were covered by the act?
    2) Is is too late to do anything to recover the money?
    thanks

    Rob

    Reply
  • Jamie Sargent 25 March, 10:02 pm

    I need some advice.

    I have bought a used car in November 2009 from a garage based in Stafford. Upon the sale of the car it cost £3900.00 on finance for 2 years and i also bought a AA warranty with this vehicle. The car has been off road numerous times for warranty work since then however when it last went to the garage it had a health inspection.

    The garage found that there were major faults on the car, some being MOT failures which they claim would have been clearly obvious when the car was MOT when i collected it. The vehicle has cost £411.00 to put right and back on the road. I contacted the garage where the car was purchased from and his response was don’t take it to the AA they will charge you the earth and followed by him accepting no responsibility for the car. HE stated that he did not service or MOT the car and provided a forwarding address of that garage however i have had no dealings with that gargae and advised him i was trying to recover the costs.

    He has since denied all acceptance and i have been left with a £411 bill as well as a car off the road with no courtesy car whilst it was. I have initially gone through trading standards letter advice and sent two with a negative response to both. Where do i go next?

    Reply
  • Michael Thomas 7 April, 2:20 pm

    I am thinking about buying a secondhand woodworking machine from a private individual. It is six months old. He is saying that as it is under a year old it is still covered by the manufacturers warranty. Is this correct and that warranties are automatically transferable between owners?

    Reply
  • Pete Langley 12 April, 2:48 pm

    I bought a van from a company as I am starting up my own business. After being on the road about a week it started to play up. I’ve been told the seal round the injectors has gone and someone had done a temporary fix on them. I’ve been told that it’s not worth fixing the van.
    Do I have any rights because a business sold me their old van?

    Reply
  • Alastair 14 April, 8:57 pm

    In December I sold a car on eBay.

    In February the buyer contacted me to say that the car was not needed by him anymore (no faults or complaints, just not big enough for him). He readvertised it on eBay and was contacted by a bidder to say that the he had checked the milage and it was wrong.

    The buyer now wants me to refund his money. What is my position? I have checked with Mercedes and it would appear that the milage is wrong, but it certainly wasn’t known to be wrong at the time we made the sale. I am not a trader and the car is a private sale.

    I bought the car from a private seller two years earlier.

    Do I have recourse to the seller?

    Does the new buyer have recourse to me?

    Please help!

    Reply
  • Nick 22 April, 11:54 am

    I bought a 2nd hand car from Perrys & after a few months found it had an intermittent fault (sort of like as if the immobilser had kicked in & wont let me start it). Perrys say take it to ford dealer as its still under their waranty. i do this,they can’t find it & return my car. After a few weeks it happens again, and the above was repeated. Now after several attempts they say they found a broken wire & repaired it, and now want £400+ for their time???Surely this is on them.
    Please Advise…

    Reply
  • sandrine 28 April, 11:08 am

    I just bought a scooter on ebay (1st mistake), I paid cash on collection (2sd mistake). The scooter was sold as very good condition, fully working, great machine. The seller stated that he just did a service before selling it. But on the seconday the scooter did not work properly. The seller blame me straight away and said i was missing round with it. After few emails he told me to bring it to garrage and they will confirmed there is nothing wrong. The garage did 2 houres of work, oils used was the wrong one (the seller did write that he filled up the oil before delivery but refusing responsability bout the type of oil which can be seen on all the spark plugs i had to change, the pump was not working properly, so the scooter was only starting once in a while. Seing the state of the break, the services was not done obviously. What are my right and chance to get the cost back ?

    Reply
  • richard 6 May, 1:24 pm

    Hi. A quick overview of my situation: I bought a car which was 6 months old (BMW Z4 M Coupe) for £33k. There was 28 months left on manufacturer’s warranty. Within 6 months had a oxygen sensor default which was repaired under warranty. The problem recurred 8 times in 2 years and the car has spent 210+ days at BMW HQ whilst they ‘fixed’ the problem (I have all this logged by BMW Dealership). The same problem came back this week after BMW HQ promised that the fault had been located and would not come back. They even extended the full manufacture warranty by 12 months. Now it has been taken away for a 9th time, it is clear to me that it is not fit for purpose and I would like a full refund. What are my entitlements..? I have 21k outstanding on finance and the dealership I bought the car from went bust in 2009. Best regards, Richard

    Reply
  • Suzy 16 May, 10:18 am

    I got a pre owned playstation 3 from a private shop named(n1 games) for £260 with 3 months warranty but i had it for more than 3 months now, but my ps3 broke down after using if 6 months, what can i do? please help thank you.

    Reply
  • Jan 28 May, 8:32 pm

    I purchased a car from a dealer the following day i experienced problems with the gearbox, i contacted the seller who said it maybe just something simple, after having it inspected it cost £1500 to repair, it was a major problem, i have contacted the dealer and asked him to contribute to the cost he replied with “it says on receipt trade sale and no warrenty given”. Prior to this i contacted Trading Standards to see where i stand, they agreed and said i could not make a claim as he has stated on the receipt, I am not a trade person,but because the person who picked up the car on my behalf was, i have no rights, is this true? i purchased the car and all documentation including the receipt is in my name.
    living in hope, Jan :-(

    Reply
  • Mark 31 May, 10:04 pm

    Hi,
    I purchased an 03 plate kia Carens, (85k miles) £2000 in March 2009, when test driving it, i found that the gearbox was playing up, it wouldn`t go into 1st gear. I drove it back to the dealer and he assured me that it would be properly fixed among other things!!!

    Only yesterday, 30th may 2010, i took my family away for the day, 55 miles away from home and the gearbox has went, stuck in the middle of nowhere, £140 recovery callout, i was told that it is stuck in a forward gear and will have to be fixed, maybe a replacement chain in the gearbox. This could cost £1000

    Do i have any rights as this should not have happened if the fault was properly fixed?

    Mark

    Reply
  • angella 16 July, 2:06 pm

    i bought a refurbished netbook from comet and as soon as i put it on, it shuts itself down saying there is a system error.
    i immediately returned it to the shop and they said because it was refurbished they can neither replace nor refund me as i have to speak directly to the manufacturer as there is a year warranty on it. i did and they agreed to pick it up from my address on two occassions which they failed. i had to cancell my work on this two days and now i am fed up and want a refund.

    what are my rights?

    Reply
  • Jos 19 July, 9:41 pm

    Hi,

    I recently bought a car.
    It is my first car and I am not British, so I do not know that much about the V5C document. As the seller wrote in his advertisement that the car “1 owner from new” I assume that I am the second owner. However, I see that the car has had another owner…

    What should I do…besides going back to the dealer and tell him the story.
    What are my rights in this case? Should I have checked/known this before? Or is it the fact that the dealer should have known it was not a car with 1 owner. Which means he deliberately sold it as being a “1 owner from new” car while it was not.

    Reply
  • James 25 August, 11:41 pm

    Hi, i recently bought a second hand car, during the test drive i noticed a juddering coming throught the steering wheel at 70mph.
    I was assured by the salesman it would be repaired before i picked up the car. the car was ready to pick up and the fault supposedly fixed according to the salesman.
    I picked up the car and was stuck in traffic so couldnt get upto 70mph until the last few miles of a 40 mile home journey…..the problem was still there.
    I took the car to an independant kwikfit dealer and they diagnosed a buckled wheel and possibly two damaged front tyres, the guy showed me them.
    I informed the dealer of the problem still being there and that id had it checked and they had found a buckled wheel and damaged tyres. The car was back in for 4 days and again the salesman test drove it himself and assured me it was all fixed ad they had replaced a buckled wheel, like night and day were his words and its 100% sorted.
    It was dropped off at my work.
    I drove it after my work and no surprise, problem still there.
    So i contacted the garage and gave them an email and a recorded delivery letter stating that i would give them a third chance and 14 days to repair the car or i would be asking for a refund of my finance,I copied this to their head office and my finance company.
    The garage picked up the car again on tuesday and have now told me they cannot fix the problem and are sending the car to a wheel and performance car specialist….! Its just a focus st, not a ferrari! And they are a ford main dealer.
    Under the supply of goods, implied goods act 1979 would i be entitled for a refund and be entitled to return the car if they cannot fix the problem completely within the 14 days that i have given them.
    Any advise would be most welcome.

    Kind regards

    James

    Reply
  • Jackie Crisp 31 August, 11:44 am

    I recently purchased a second hand dress ring (amethyst surrounded by seed pearls)especially to go with an outfit for my son’s wedding. I wore the ring the day before the wedding, the wedding day and the following day. On my return home I noticed that three of the seed pearls surrounding the amethyst were missisng. Is it the responsibility of the jeweller to replace these? The purchase was made on 21st August. Worn on 26th, 27th & 28th August!

    Reply
  • Michelle 19 September, 10:31 am

    HI

    I purchased a 56 punto with 20000 miles on it 5 weeks, it has been back to garage i bought it from 5 times with brake pads that were not picked up on the ~MOT wearing and only last a month, suspension problems, and now the fan heaters have gone faulty, i have tis car on finance i purchased it for £4000 where do i stand please help i am nearing a breakdown with this car.

    Many Thanks

    Reply
  • Chris 25 September, 7:32 pm

    I just bought a car, 57 reg, £9K, seemed ok on the less than 1 mile test drive, but after driving 60 miles home the gearbox is a little jerky.

    I asked the main dealer, without looking, over the phone, they said it needs a part that comes to about £2.5K, I asked an independent specialist, he said forget it, that never works, you need a new gearbox ~ £5K.

    I assume I can I just tell the dealer I want a refund, however it is a nice car, and it took ages to find what I wanted, if they agree to repair it and it comes back will I have lost some of my rights?

    Chris

    Reply
  • colin 27 September, 12:15 pm

    i bought a quality refurbished sofa from brighthouse under 2months ago and as its quality refurbished i only get a 3month warrenty on it, when it got deliverd it was damaged scratches on the sides and the leather was worn down,the delivery men also damaged my walls this all got sorted in a matter of weeks someone came round and repaired the sofas, but recently the leather had started to go all baggy and the padding is wore right down and when i sit on the 2seater is sounds like it its creeking and about to collapse, i still paid £900 for these sofas and they are now saying this is wear and tear and is not under the warrenty so there is nothing i can do, and that i cant claim a refund and send the sofa back?? is this right

    Reply
  • Samantha 15 October, 1:48 pm

    I recently bought a second hand car from a Garage and it has a faulty accelerator, he has had me in different Garages every weekend (for 4 weeks) and yet the problem still isn’t fixed! I was sold the car stating it had two keys, and he has only given me one, i asked for the other one on numerous occasions and he stated that the previous owner still has it and he will try and get it. The window was faulty in which he repaired, but has damaged the inside of my car. He tried to fix the accelerator with his mechanic and when i stated that it did not have an accelerator cable he then said i don’t know what we were playing around with then!! The car also makes a strange squeaking noise when you put it into 2nd gear, and the exhaust snapped after 7 days of having it. I understand that an exhaust is not covered, but to me they would have known that it was seriously eroded at point of sale! I have only had the car for 1 month and i am constantly in a garage for people to look at it but not actually fix it, i have never been compensated for all of the travelling or offered a courtesy car and quite frankly i have had enough!
    I paid £8000 for this car and feel i was robbed!!
    As it is part on HPI i understand i will need to contact the finance company, but what rights do i have where they are concerned??

    Reply
  • Leanne Harling 22 October, 7:05 pm

    I bought a car from a registered dealer with 1 months warrenty, before getting the car they but it through a MOT. With in the first month the engine management light came on twice first time i took it back to the garage they simply turned it off – the second time they changed a sensor, after that but still with in the month the exaust fell off and the wheel baring went they replaced both. 3 months down the line after the car misfiring and being really unfit to drive i tuck it to a friends garage, he had a look and advised the car was really unfit to be on the road, the front end was in a really bad state. He is in the process of fixing it and already the bill is around £900. What rights have i got?? Can i get the dealer to cover these costs?

    Thanks
    Leanne

    Reply
  • Debs 23 November, 1:19 am

    I bought a second hand car two weeks ago and it is already unroadworthy as the radiator is broken so it can’t be driven anywhere as the water just keeps coming out of it. The car does have a warrenty and I have rang the garage but they have not been helpful. I was told I had to speak to the boss who actually sold me the car but whenever I ring up he isn’t there and he doesn’t return my calls. The person that I did speak to at the garage wouldn’t confirm if the radiator came under the warranty he just said to bring it back and they would look at it and if they had to charge me they would do it a good price! As the car is unroadworthy I am unable to drive it back there and they do not have a tow truck so have advised me to get my breakdown service to get the car back to them. As the purchase is withing 28 days am I entitled to take the car back to them and get a full refund?

    Thanks,

    Debs

    Reply
  • Ali 28 November, 1:24 am

    I brought a 2004 1.3 CDTI Corsa from a dealer on 17th of November for £2000 80’000 miles, I asked for a test drive but the car was boxed in by about 5 cars so the guy said I’m busy I will get it out in a bit, he was talking on his mobile and wandering about the showroom, he then tried to start the car and it did not, he plugged in a starter pack to the batter and started it.

    Couple of minutes later he said please go into my office and complete the purchase with my secretary while I bring the car out, which I did, after leaving with the car I realised the engine light was on, I was on the motorway so I couldn’t turn back.

    I called him a few hours later and told him there is a problem with the car and I wish to return it, the problem had not been disclosed, he refused and said “you saw the engine light before you brought it”, which I did not, because he started the car, not me. He also said it was brought AS-IS, I was under the impression that dealers cannot sell cars on AS-IS basis, that is only for private sellers.

    I have also realised that on the advertisement he stated the following;

    -”Tax till end of Nov.” tax has finished in September.
    -”Remote Central Locking”. it was not provided
    -”One Previous owner”. HPI check shows two owners

    He made me sign a paper, which said something about “No warranty”, I’m not sure if it said anything about AS-IS, I can’t remember now. If there was anything about AS-IS how could this affect my case agains’t this dealer.

    Thanks
    Ali

    Reply
  • Ali 28 November, 1:28 am

    Sorry forgot to mentioned that after he refused a refund, I took it to my garage the same day, they put it on the diagnostic machine which read ECU error (Electronic Control Unit), after checking on the Internet it turns out Vauxhall charge close to £800 for a ECU and £100+ to program it.

    Reply
  • heidi cooper 1 December, 11:46 am

    i sold a car to a 19 yr old boy racer who took it out for a test drive and looked at it for about an hour then signed log book sayin he was happy with it any ways next day he tells me it has oil leak and water leak i tell him this cant be true as it been sat on my drive for 2 weeks and we both saw no stains on drive he then how ever changes he story telling me its the gearbox and he broke down now he paid half cash half cheque and im expecting the cheque to bounce he said he would pay 500 cash he paid me 440 in cash as he said he had no money for petrol and would pay the extra 60 on the cheque he keeps texting me telling me ill have to pay and he has rights im a private seller on the ad i put everything i knew to be wrong with it and to be right with none of these are mechanical reasons i only sold car due to having new car and having a little girl and its not practical havin boy racers tryin to race me all the time if the cheque bounces im goin to small claims court i think ive been scammed???? the gearbox was working fine when he left me he did ragg it when he took it for the test drive

    Reply
  • Carol 18 January, 11:36 am

    I had the starter motor replaced on my landrover 15 months ago. The replacement was a refurb with a guarantee of 12 months. I have now started to have problems with it again. Do I have any rights? Was the refurb fit for purpose?

    Reply
  • steve pitcher, 6 February, 6:23 am

    recently i purchased an item from a well known charity that has left me confused. Angry too…
    Generally if some thing is faulty or missing components, its not an issue if its stated on packaging, the item i brought was contaminated. It had a sandwich bag tied up, contents in this bag is white powder with no reason to be included with the item.
    the initial look of it is concerning and i feel i Cant just dispose of the bag into my bin! More to the point the item i found it i paid for from a charity. Im puzzled as to how i go about following this up.

    Reply
  • SANKAR 11 February, 8:16 pm

    I BOUGHT 8 MONTHS BEFOREONE SECONDHAND CAR FROM CAR DEALER.I WAS TEST DRIVE OKAY.AFTERRTHAT I WAS GIVE FULL SERVICE TO MARUTHI AUTHORISED DEALER.OIL LEAKAGE AND ENGINE PROBLEM THEY CHARGED AROUND 50000.BUT STILL THAT PROBLEM CONTINUED.I NEED COMPENSATION FROM SECOND HAND CAR DEALER AND MARUTHI DEALER.IS IT POSSIBLE TO SUIT CASE FROM BOTH AND MARUTHI DEALER NEARLY DELIVERY 2 MONTHS AND NOW WITHIN A MONTH THEY ASK TO CHANGE HEAD AND OTHER PROBLEMS APPROXIMATELY 30000 AGAIN SO I EXPECT YOUR FEEDBACK IMMEDIATELY PLEASE DO FAVOUR FOR ME THANK YOU

    Reply
  • Amanda 3 March, 10:40 pm

    Help, My son brought a second hand cooker from a second hand shop. He is a student and saw an electric cooker for £50 and paid for it. I picked it up for him and took it back to his flat. The owner of the shop has wired the cooker, it looks very unsafe, the door doesn’t fit properly and one of the hot plates is corroded, I wouldn’t give it to my worse enemy. Is my son entitled to a full refund? We haven’t even tried to wire it in it looks that unsafe.

    Reply
  • Mathew 7 March, 4:59 am

    Hi Sir,
    Ten days b4 i get an secondhand bike from the dealer, when i was test driving near to the dealer its ok. but when went to home and tried it its not in good condition offen getting strting trouble and mechanic said having problem with engine so its possiblities of refund my amount please advice me.

    Reply
  • michael 3 May, 5:56 pm

    I just bought a chess set on ebay. As it is a character set, these are usually £50- 70 but it was seond-hand and I managed to win the auction for £12.50 plus £12.99 pp. So even with the pp it was a good bargain. The set has been advertised for ages and there is a colour picture showing the complete set. Today I received a message from the seller stating that he has misplaced one of the pieces and wants to cancel the sale. My gut tells me this a lot of baloney and he simply wants out because it did not fetch as high a price as expected. Anyone selling an item would have checked it was all ok before advertising or have pulled the transaction at some stage, not waited several days for the auction to take place. As the set is unusual, I would like to proceed and possibly replace the missing piece and get compensation from the seller to cover it as he was contracted to sell a full chess set. Am I on reasonable ground here? Obviously I can get a refund but I believe this is just allowing the seller to get away with sharp practice because he did not achieve the price he was hoping for.

    Reply
  • Anthony Smith 10 May, 5:50 pm

    Hello
    I recently sold a mobile phone via ebay the buyer paid with paypal, initialy there was a problem with the description because i stated that the device was unlocked to all networks which i thought it was, anyway after some comunication the buyer was happy to accept a £15 refund to get th edevice unlocked his self. Now the buy has open a case against me fro a full refund claiming item was not as described and is faulty and all sort of problems. This is after 3 weeks and after positive feedback has been left. on eemail to me even states the phone works fine with an o2 sim card. I am a private seller.
    What are my rights in this situation.

    Thanks in advance Ant

    Reply
  • Steve 22 May, 2:07 am

    I bought a computer screen on ebay, the seller told me it was second hand and a refurbished model but also that it had ten months warranty remaining with the manufacturer. The screen has malfunctioned within two months and the seller has said that it is the responsibility of the manufacturer to sort. They sent through their original reciept’s and i contacted the manufacturer but they said their warranty is only valid withe the end user (i.e. who i bought it from). The thing is though in their advert the seller claimed they purchased the screen for 300pounds and i bought it for 230, on their receipt it says they paid 200, is there anything i can do?

    Also it was bought on ebay using paypal.

    Reply
  • nikki 29 May, 1:53 pm

    I brought a second hand fridge freezer 1 week ago and now the freezer does not work, i rang the second hand dealer(a shop) asking him to collect it and i would like my money back but he said he would not give me my money back but he would replace it, is this correct can i NOT have my money back? i feel i can not trust him to bring me one that will work. Please help

    Reply
  • leanne 14 July, 4:06 pm

    WE brought a used car from a small family run business and had a problem with the boot button we spoke to dealer and he fixed it since then we have had problems with the car cutting out whilst driving spoke to dealer he said he knew what problem was came out to look never replaced any parts just cleaned off sensor worked fine for a few days then started again, so we spoke to dealer again about this problem and the fact that the heaters don’t work properly and he asked us to take it in so he could check it over. He says he’s found no faults and that the car runs fine for him he also said he knows what the problem is with heaters but doesn’t want to go through the dash to fix it. We are not happy about this if car still continues to cut out what do we do from here?

    Reply
  • automatic transmissions 23 July, 7:33 pm

    Business cleaners often deliver superb value to the business office environment, without having to worry about employing a compliment of cleaners.

    Reply
  • Caroline 31 July, 1:57 pm

    Hi,

    I bought a second hand car from a dealer 9 days ago paid £900 T reg, there are now problems with the exhaust and clutch.
    The sales man did not allow me to test drive the car as he said he had no insurance for this, the car has no warranty.
    Do I have any rights for the dealer to either fix te car or cover the cost of repair or simply give me a refund so I can return the car if need be?

    Kind Regards
    Caroline

    Reply
  • Jason Lye 26 August, 5:46 pm

    Hello, a week ago bought a Volkswagen 1989 lt35 van from ebay which had been converted to a camper van. The owner claimed that he had bought it last year but hadn’t really used it although a ‘friend’ had and said everything was fine except the side door which was awkward to close sometimes.
    3 days ago my girlfriend and I used it for the first time to go camping. On arrival at the campsite the side door actually came completely off it’s runners and fell on me. That wasn’t the worst however… Whilst driving home, the brakes gave completely whilst approaching stationary traffic at 30-40 mph resulting in us hitting a van, mounting the pavement, bouncing off a wall, hitting a lorry before crashing into a lamp post. A worker in a high vis jacket had to vault a wall other wise he would have been run over. We were so lucky that no one was injured or worse.

    The AA man that came out to see us showed us that our brake tubing was completely corroded through and all the fluid had leaked out. We have kept the tubing in case we need it as evidence.

    What would be our rights in this situation?

    I have since found out that the previous owner did not buy the van ‘last year’ as he claimed – his ebay history states he bought it in April 2011. The MOT was valid from march however.

    Kind Regards,

    Jason

    Reply
  • Kyle 12 September, 8:26 pm

    I bought a second hand motorbike aprox 2 and a half months ago and over the last month it had given me nothing but trouble. So I took it to a mechanic, who had a look at it for me and has found so many faults that I have been recomended to sell it for spares and get a different bike.

    Do I have any rights to some sort of refund etc as it says on another page about “the Sale of Goods Act now states that if a product develops a fault within the first 6 months”

    Any help would be great

    Kyle

    Reply
  • Sarah 1 October, 1:34 pm

    Hi, I bought a second hand car from a local dealership 18 months ago which has been letting in water in the driver’s side footwell since I bought it. It was January, and freezing on the inside of the windscreen and needed defrosting every morning. It took a while to realise that it was freezing because it was damp but I took it back to the dealer within the 3 month warranty and was told ‘to dry it out as much as possible and see if the water comes back’. By that time the warranty had run out but I have been to see him 3 times about it and it is still not properly fixed. I keep phoning him and not getting a reply. I can only tell if it is still a problem in wet or cold weather. I plan to keep this car for as long as possible but now the carpets are getting mouldy. What can I do?

    Reply
  • Iqbal 10 October, 12:10 pm

    Hi,
    I recently bought a second hand dairy fridge for a corner shop, it worked fine for d first two month, but then it shorted all d electricts in the shop & wouldn’t start again. The company I bought it from replaced it for another smaller fridge, which they didn’t install properly, resulting in me having to empty the water try by hand every 2-3hours, I complained but they didn’t pay any attention, then a couple of MONTHS later the fridge broke down because of a leak in the compressor, they asked me to pay for the repair because I original bought the first fridge over 3 months before.
    I’m really upset with the level of customer service this company has provided & just want a full refund.
    What are my options?..

    Thank You

    Reply
  • Paul 16 October, 2:01 am

    Hi,
    Sorry for the lengthy explaination but I wanted to include some of the details for the full picture.

    I bought a second hand car from a local car dealer. While still under 3 months warranty and after only a few days the car had problems with the gears/clutch and the fuel pipe (Im not a mechanic and no nothing about cars). The dealer took the car back and said they fixed the problem(s). This happened 4-5 times over 2 months. In those 2 months we only had the car for a day or so each time before it was returned to be ‘fixed’ again with the same fault and/or another but the main one being the gears/clutch. When the car was finally returned after around 2 months of the 3 month warranty had passed they claimed a load of things had been fixed including master and slave cylinders. However, shortly after the car seemed to show the same symptoms periodically (stiff gears) and the hand brake no longer works along with other minor issues.
    It’s now been 3 months after our warranty expired and the gears/clutch are now stiff to the point it’s unsafe to drive. We took the car to an independent garage who said within 1 min of seeing the car that the clutch was completely gone and confirmed it was not safe to drive. We had no other way of getting home. On the way back with my wife and kids in the car the gears were so stiff I had to turn the engine off and on in order to put it in to gear at junctions/light etc. The garage said to replace a new clutch and fly wheel it would cost 800GBP.
    On hearing the expensive repair bill news coupled with our frightening drive home from the garage I called the dealer and explained the situation and said I was giving him fair notice to fix the car or I would be seeking advice and going to small claims court.
    After the heated conversation calmed down and a few more calls were made he has agreed to come over on Monday to take a look although claims he’s not obliged to fix it.
    I would like to know if he does not ‘fix’ the car what legal right do we have and am I entitled to a full refund.
    I believe either his garage are incompetent or that more likely he knew the clutch needed changing and has ‘patched it up’ and prolonged the repair so that the warranty would expire (I can’t prove that he’s stalled on returning the car during the warranty period).
    From what I have been reading online my main points are:
    - The car is not fit for purpose
    - The car is unsafe to drive
    - I cant prove he knew the car was faulty but an independent garage diagnosed the fault very quickly.
    Thank you for your time.

    Reply
  • Sergio 17 October, 7:57 am

    I bought a used car,it turned off on me the very next day while I was driving since then it has turned off.on me 8 more times I’ve had the car for only 3weeks the dealer installed a chip on the ignition. so they wont steal it or u don’t pay and I told it has to do something with whatever they installed cause its not a mechanical problem it turns off and a day or days later it turns on like nothing its very frustrating. cause I can’t go nowhere thinking its not gonna want to start took it to dealer they say its Its my responsability to find out what’s wrong with the car I don’t know what to do they already ripped me off with a tow service of their own need advice

    Reply
  • Lee 19 October, 1:20 pm

    Hi all,

    I recently purchased a car from Arnold Clark in Kilmarnock (Picked the car up 31st May 2011) and everyhting seemed to be going brilliant, but, my head gasket has blown due to a water pump failure and have only had the car 4 month’s. I was told by the salesman that I wouldn’t need a warrranty as the car was in good nick but I think this is to do with my budget that I had and the fact they wanted me to take finance with them even though I had already got this set up elsewhere.So I am now paying finance for a car that is sitting outside my house that is not drivable. I have called the dealership and they have told me I am out of warranty and that I will have to pay a £40 fee to get the car assessed even though I know whats wrong with the car, thanks to mr AA Roadside man who had to tow me home, and that they are within their rights. So I am looking at at least a £500 repair for a car that is only 4 months old from when I bought it. The car itself is a vauxhall meriva 2007 model and by all account’s of the numerous people at garages I have spoke to said that the water pump is a common fault in this model. So I continue my calls to customer service who confirmed exactly what the branch said themselves. I have now sent them an email explaining that there is no way a fault like this should happen within the timescale that I have had the car and want this resolved or I will be taking this further, still waiting on a reply surprise surprise!
    Any advice or help from anyone I would be extremely grateful and beware of the bad customer service from this dealership

    Reply
  • Jennie 30 October, 3:22 pm

    Hi,

    I recently sold a secondhand media player on ebay. I described it as used, boxed and complete which it was. The player had only been used twice previously despite being over a year old. I checked the player thouroughly before sending it off and everything was perfect (I even put new headphones in the box to replace the used ones) The item was sent off recorded delivery and I sent the tracking number to the buyer. He immediately sent me an email asking for a receipt and guarantee, I explained that the player was used therefore had no guarantess. I received an email the next day from the buyer stating that although the player arrived in good working order, when he came back to it later it no longer worked and he wanted a full refund. I am not happy with this and feel I am being scammed, especially after the guarantee request. Ebay have ruled that the buyer must send the item back to me for me to inspect but I don’t know anything about electronics. As far as I am concerned, I sent the player in good working order as listed and he received it in good working order. It might be worth noting that the buyer buys and sells electronic items and either breaks them for spares or refurbishes them. I would like to know my legal rights, as, if I refund I will be left severely out of pocket with a broken player which broke whilst in the care of the buyer (I have emails to prove this)

    Reply
  • Jason Hopkins 6 November, 5:54 pm

    I purchased a Mini Cooper 54 plate in august of this year and have had quite a few problems with it, small problems but problems non the less. The garage I bought it from has been quite helpful and they have repaired every fault that has arisen so far. However today I drove the car to town and home again, then 5 minutes later went to go out again only to find the gearbox does not work any more, the car cannot be put into any gear at all and the gear stick moves in directions that it shouldn’t be able to.

    I haven’t been able to infirm the garage yet as they are closed, but I will be ringing them first thing in the morning. Do I have any rights to make the garage to pay for the repair as they told me when I bought the car that it had been throughly checked and everything was good and there was no problems, even though I have not nothing but problems with it. Surely they should have noticed that the gearbox was worn when they looked over it before i bought it.

    I haven’t done many miles in it since I have had it, the garage has probably had the car longer then me fixing the issues that I have had.

    Any advice would be much appreicated.

    Reply
  • Rosie 7 November, 1:19 pm

    Hello

    Less than 3 months ago I bought a second hand car for £900. Since having it the engine cuts out whilst driving and has becoem extremely serious dangerous problem. I have contacted the dealership and his response was:
    ‘The sales of goods act states a reasonable amount of time depending on age and value of the car and that does not cover wear and tear on a 11 year old car as things will always need doing.
    Having said that I am more than happy for my garage to look at the car and try to find the cause of this problem.
    Due to the age mileage value and length of time you have had the car I would not be willing to spend money on the car for you but I am happy to have a look at try to get the problem sorted with as little cost as possible.’

    What should I do?

    Thankyou,
    Rosie

    Reply
  • damian sands 8 November, 8:44 pm

    hi, i recently bought a second hand motor namely bmw 328i-coupe from a small garage round my way,spotless, very clean low mileage well looked after 1 lady owner from new…bargain i thought for 1500hundred, just wanna mention at this point my mate works round at the garage in question and they all sound people they fix up motors aswell as sell them and even tho its a small out-fit its run well. so i buy this car cash.. nothing mentioned about warranity and no reciept recieved just log book n usual documents, ive had the car just under 2 weeks now, beautiful drive it rides the road like a mature women! got in it this morning started it up and it sounded like a tractor a big noisey tractor! tried driving down road and it died! i new it was somthing bad from the word go! so i rang the aa, sure enuf 20mins later the cheeky chappy from aa rolled up just to be the bearer ov bad news to be fair,i said ok hit me with it mr give me ya verdict, he said cam shafts have gone and there most prob further damage! i got him to tow me up to the garage where i bought the car and i approached the scruffy pre-occupied chap namely the boss and i gotta be honest held my cool cos he didnt seem to be too fust at all said very little i quote… we will have a luk at it 4 u. thats it! offered no courtesy car or anything kind or even helpul, so i walked out biting my lip! and its put a bad taste in my mouth cos my mate works there feels aqeward now, im sorry but i cant help but feel like ive had my pants pulled down in public!! if truth be told im furious! left with no car and no explanation i mean your guess is as gud as mine to whether im gunna get it bk next week or next month and even then who’s gunna be liable for paying 4 this monster bill cos gotta say aint no expert by any means but from what i gather this is a big job and it gunna cost big bucks i imagine and from me to u ive had my pants pulled down once i aint gunna be bent over aswell sort ov speak its outrages! surely…surely im entitled to something? warranity or sumthing i can grab on to with dispair hoping maybe u can help or just shed some nice light onto this subject plsssssss? kind regards and a big thanks, yours sincerly, mr sands. damian the dapper sands.

    Reply
  • Pete 22 November, 8:50 pm

    HI
    I recently sold a 2nd hand rifle scope on Ebay, that I had only purchased myself 2nd hand 2 weeks earlier as part of a package,this seller gave me a money back guarantee and in fact told me not to pay him via paypal until after I had received and inspected the package, unfortunately the scope wasn’t suitable for my Diabetic eye condition, so I sold it to fund a suitable one. When I listed it and when I packaged it I re-examined it for faults and it was working correctly, but the buyer must have damaged it and wanted a refund and when I refused he made an Ebay claim for “not as described”, I provided Ebay with documentary proof including a 3rd party statement and photographic proof as to the items condition prior to the buyer receiving it and that the item was “as descibed”, yet Ebay decided the claim in the buyers favour and have told him to return the now damaged scope to me and receive a full refund for the item. This now leaves me out of pocket with postage costs and listing fees plus when it finally arrives I will have a damaged scope that is no good to sell, sorry forgot to mention the daults he is claiming could not have been caused in transit for me to claim against the courier they have been caused by mis-handling of the scope.
    Do Ebay have the legal rights to refund a buyer against a sellers wishes under UK law once they have been provided proof the item was as described.

    Reply
  • Bob nolan 25 November, 1:43 am

    Hi tony,
    I purchased a complete non exchange second hand engine from engines on demand for a ford ranger 3.0ltr diesel on the 11th of october last, though i had some initial issues with the engine when it was delivered, i.e. the 3rd party car breaker who delivered it to my surprise required my old engine in exchange which required us to start stripping and swapping parts between engines, at this point we found damage to the turbo, the injectors had to be swapped as they are programmed to the vehicle, the supplied engine was from an automatic ours was a manual which meant we had to swap the flywheel, the rocker cover was damaged, so i contacted the supplier to complaine that i had not recieved what i had paid for he offered no refund and in fact sugested in an email i wasn’t being genuine about my issues with the engine, so as we were desperate to get our customer back on the road we fitted the engine only to find that the fuel pump was us, so emails sent back and forth between the supplier and the breakers, in the end i had to send one of my lads from warrington to bradford to recover the original fuel pump, enentually got the engine up and running all seemed ok gave the vehicle back to our customer, this was back on the 17th october, we now have the vehicle back in with thevcustomer complaining that the engine was using water, we removed the thermostat only to find that two holes had been drilled in either side to increase coolant flow this indicated to me that there had been some recent cooling issues with this engine prior to deliver, we removed the cylinderhead and found that gases from no2 cylinder being forced pased the head gasket into the water jacket causing the engine cooing system to pressurise forcing the coolant out of the radiator cap, this engine by the way is supplied fully tested, we contacted all by phone and email only to be told the engine was out of its 28 day warranty, which by the way wasnt provided to me in writing until today. The original invoice was sent to us in a format we couldn’ t open so we requested they send a copy by email in a pdf format which never arrived.
    As i have never been in this possition before i could do with some advise.

    Many thanks, bob

    Reply
  • Paul 29 November, 12:12 pm

    Hi,

    I paid £30,000 for a 2007 Range Rover Vogue in May 2011 and since then it has needed a complete change of bushes on the rear suspension(cost to me £500)lots of issues with niggley things that dont work now the heater has stopped and is going to cost circa £2000 to replace. Dealer sold me a all singing all dancing warranty but now each time claim wear and tear as it is a used vehicle blah blah blah.
    What can i do??

    Reply
  • Lucy 10 December, 12:09 pm

    I recently sold my quiet horse to a mother and daughter mother wanted to hack him out daughter was an “intermediate” rider so he was easily to fit their purpose etc The lady helping them to find a horse who knows my horses history and who has grazed on her property knows hes never put a foot wrong in his life with me. She did not try the horse out due to a back injury so i did a demo for her and the lady helping also did couldnt have gone better I was 110% honest and would never lie nor have a crazy horse myseld in the first place. she bought the horse on the spot and transferred the money right away. delieverd him the sunday and over a week passed and 1st incident she had fallen off him stationary while lady was doing her stirrups and 2nd in an arena with her daughter where he stopped cantering at a fence when her “intermediate” rider daughter wasnt capable to stop him and he simply stopped and she fell she wants her money back. I have talked to many lawyers who are friends of mine and even a judge because she is bullying me into giving her money back but I shouldnt be obligated since she did not trial him and i did not mislead her in anyway and have a full witness. It has stressed me out so much because its sad to see such a waste of my horse that i loved do nothing now. I need reassurance I dont want to lose a stupid case over 3200.

    Reply
  • andrew birds 10 December, 4:35 pm

     
    Dear Daily Mirror,
    I am writing to you today as i have no one else to turn to with a huge problem i have been having wit my vehicle and the garage that took the job on to repair it. I took my vehicle to Mitsubishi Mamchester on the 29 September 2010 to find have a problem diagnosed. The vehicle in question is a Mitsubishi L200 Warrior, registration number NL03 ABN. The vehicle was inspected by their technicians and diagnosed as having a problem with the crank pulley and crank. On their advice i agreed for Mitsubishi Manchester to repair my vehicle with the quote for the works being £1,599.99. To my dismay the vehicle was in Manchester Mitsubishi for 18 days where initially told the work would take 7 days. Further more i was offered no courtesy car for the extra 11 days. On collecting the vehicle on the 16 October 2010 and at the same time paying the £1,599.99, i took the vehicle out of Manchester Mitsubishi to innediately discover a clunking sound from underneath. The vehicle was returned immediately back to Mitsubishi Manchester and the vehicle placed on the ramps for inspection. Derek McKinney stated that ”the engine mountings which hold the engine were undone”. This was then rectified and after one hour wait we returned to collect the vehicle. We asked Derek McKinney if he would keep the vehicle for further inspection but was further assured that the vehicle had been road tested. I then left mitsubishi manchester for the second time and drove no more than nine miles into my journey when the Engine overheated, had loss of power, and a loud knocking noise coming from the engine bay. The oil lights were on the dash and the vehicle stopped on the hard shoulder of the motorway.
    I contacted Manchester Mitsubishi and after much insistance a recovery was arranged Six hours later. My vehicle was returned back to Manchester Mitsubishi and on the Monday 18 October my vehicle was examined even though we were assured by Derek McKinney my vehicle was road tested and now evident the vehicle was not. Iam absolutely appalled by the way this situation has been handled and with my vehicle being unroadworthy for use and now losing unnessessary earnings i am holding manchester Mitsubishi responsible for the neglect and unfit repair to my vehicle, sending my vehicle out of their care untested or inspected, for not checking their work and not making sure the work being to a high standard as you would expect fron a Mitsubishi Garage. Mitsubishi placed myself and my family in danger and has caused General Inconvenience and placed unnessessary stress on me and feel i have not had the duty of care one would expect by a main dealership. When the engine was inspected they found that the crank manchester Mitsubishi Fitted was due to Crankshaft Bearing Failure. Iwas then via a telephone call by servive manager Joe Clare that my vehicle would be rectified. I was’nt happy with this as i stated to Joe Clare i had concerns that the faulty crankshaft fitted would have caused further damage to the rest of my engine. Joe Clare assured me that the rest of my engine was okay and no further damage was present. As i was still not happy by this i contacted mitsubishi colt head office and spoke to Lance Bradleys secretary and spoke to Richard Weller ”DIRECTOR OF AFTERSALES”. I explained my situation to them about one of their franchises and insisted that my car needs to be inspected for further damage and if so want a new engine. Simon at Mitsubishi Head Office contacted Manchester Mitsubishi and again Joe Clare insisted that there was no further damage to my vehicle. At this point I contacted my partner and asked her to visit Rochdale Mitsubishi and ask advice on, “If a crank was fitted to my vehicle and it failed, would this affect my engine?” My partner asked service manager David Foreshaw and his reply was, “Yes it is highly likely that fitting a faulty crankshaft to a L200 warrior would have damaged other parts of the engine, ie valves, pistons, top end!”
    We put our findings once again to Joe Clare and he again insisted that he had chjecked nthat there was no further damage. I then demanded that I have the vehicle inspected and with me liasing with Misubishi Head Ofiice this was then agreed.
    An arrangement was made for my vehicle to be transferred to Rochdale Mitsubishi on the 20th October 2010 but this didn’t actually happen until Friday 22nd October by transporter with my engine in the back of my pick up?
    A full inspection was carried out on my engine and a report was done (enclosed). The following components were found to be damaged due to crankshaft bearing failure. Three piston con rods, balancer shaft bearings, crankshaft thrust washers. oil pump assembly. This now proves the inexperience of Joe Clare as he was prepared to put my vehicle out ill reapired and as I the customer initially trusted in the main agent to put the vehicle right, due to a faulty part causing further severe damage.
    The engine was then rebuilt by Mitsubishi Rochdale even thou I insisted on a new engine. I got my vehicle back on the 12 November 2010 which means I took my car into Misubishi Manchester on 29 September 2010 and got it back 12 November 2010 which is a total of 44 days or just over six weeks! Rochdale gave me a replacement vehicle for a total of 9days out of the 44 days from the 3rd til the 12 November.
    On the 12 March 2011 I was visiting my parents home when a loud knocking noise appeared to be coming from the engine. I immediately switched of the engine and contacted Rochdale Mitsubishi and explained the situation and requested them to arrange recovery. I was told that they would not recover the vehicle and to ring back on the 14 March 2011. I insisted that they contact someone of higher authority to arrange recovery as the vehicle should be covered by warranty as stated on the report and repair invoice. I the received a telephone call off the managing director of Misubishi Rochdale Mr Imi Ahmed and told in a loud and offending manner that he has wiped his hands of the vehicle and refused to recover the vehicle as he was not bothered about the vehicle and to sue him.
    the AA had to recover the vehicle and bring it back to my home address where it has been ever since.
    On Monday 14 March 2011 I contacted Mitsubishi head office to again complain about the situation and their Mitsubishi Franchise in Rochdale. I explained the situation to which I faxed all events through to them regarding the vehilce. i also contacted trading standards for advice and they rang and spoke to Mr Ahmed and left a message asking him to ring back as they had a duty of care to the look after a customer as best as they can. I rang Rochdale Mitsubishi on several occasions for an outcome on my vehicle being repaired. I eventually got a telephone call off Rochdale Mitsubishi head office stating that they Misubishi would not offer any warranty as all parts fitted to my vehicle were not genuine Mitsubishi parts? When I asked them to explain this they stated that the crankshaft that was fitted to my vehicle was not a genuine Mitsubishi part and that it was down to the franchise. When you look at the first invoice for the original reapair and the report invoice for the last rebuild it states crankshaft and bearing set. and crankshaft and bearing set supplied by Manchester Mitsubishi fitted to the vehicle.
    Head office stated that it was not a genuine part and will not themselves offer any warranty but no-where on our invoices does it state non genuine part. I would expect a Mitsubishi main dealer to use genuine parts as it is unethical as the customer expects the best on genuine parts. This result by misubishi Head office still stands. The email I received (enclosed) states that Rochdale Mitsubishi will respone if I have the vehicle inspected via an engineers report which would be at my cost and if the faultlies with them they would act on it.
    I have now instructed a solicitor and he has written to Mr Ahmed at Rochdale Mitsubishi franchise. I am also awaiting a rply from the financial ombudsman and motor industry code of practise.
    As to date the way I have been treated and the unprofessional attitude of Mitsubishi I now feel that a new engine is in order due the damage they have caused.
    On the 27th October 2011 I drove past Rochdale Mitsubishi to see the forecourts and showrooms empty with letters in the window stating that as of 26 October 2011 MKS Automotive ceased trading and was placed into voluntary liquidation. MKS Automotive is the company that held the franchise for both Manchester and Rochdale Mitsubishi whom I have been fighting via my solicitor and now my solicitor says there may be a chance of not receiving any form of compensation.
     
     
     
    I do have a letter off Mitsubishi insurance recommending an independant inspector to inspect my vehicle with a ref number for my claim via plexus law and NIG insurance. So as far as im concerened I have a clkaim going through with Mitsubishi, their insurance/legal have contacted me for an inspection to my vehilcle. Now that they are aware of Mitsubishi going into liquidation Plexus law want to see the full certificate of insurance from NIG to see whether the claim can continue. Surely if I have a letter off Plexus law offering me an inspection the policy is and still should go through as a claim. When my claim went in Mitsubishi Manchester and Rochdale were still trading as MKS automotive Ltd. I now dont know which way to turn as i have paid over £1000 in solicitors fees to pursue Mitsubishi, I have a vehicle sat on my driveway since March which I paid £1600 for an unsatisfactory repair which was an unfit repair and making my vehicle unroadworthy.
    I am still losing money as I need my vehicle for work and it is still off road. I have an unwell mothere whom I part care for which I am unable to do and I am now at my lowest and feel that Mitsubishi have dragged their feet knowing they were going into liquidation. I now have no-one to turn to please can you help.
    I would have thought that Mitsubishi head office would have helped as it is their name obver the door of their franchises and carry their name supposedly to a high standard.
    I am eagerly awaiting your reply. I also have letters to go to Watchdog, Financial Ombudsman, Top gear magazine, Rochdale observer, Manchester Evening News, Daily Mirror, The Sun Etc………

    I have now had the vehicle inspected by a independant inspector and the damage to my car is far more critical than ever, the vehicle cannot be started as it would blow up and the work done on the car by MITSUBISHI GARAGES who carry the SUPER NAME OF MITSUBISHI over the door is absolutely appalling in every way and the report is attached
     
     
    Mr Andrew Birds

    Reply
  • Ann 15 December, 5:13 pm

    I brought a fiat panda automatic 2006 model in March and its only in the last couple of months that Ive realised the reverse light is not working and have had it looked at twice and it is not the bulb so I asked the garage whether it could be the reverse light switch, one was ordered and its at the garage at the moment I had told the mechanic that apparently there are a number of fiat panda’s where the reverse light is not working, like mine (as a friend had looked it up online) and it is possible that it hadn’t been wired properly from manufacturing. I’ve been in touch with the mechanic and its not the switch it does seem to be to do with the wiring in the gearbox. Obviously that is going to cost some me money to fix, but should ‘Fiat’ pay beings as it was not wired up properly in the first place??

    Reply
  • Mark O'Neill 5 January, 4:27 pm

    Hi do you mind if i ask the outcome of this as i am in exactley the same situation. I bought a van it broke down the same day they had it back said it had been fixed then a week later it breaks down with the same problem and they told me to do one

    Reply
  • James Carter 17 January, 12:24 pm

    Hi

    I bought a used CD Changer for my car from a breakers in October.

    It has stopped working with the same fault as my original unit. They have offered me a replacement unit, however i don’t want another CD Changer and would rather get a rfund

    Am i within my right to request one?

    They sold the CD Changer with a 90 day warranty, which i still have a little time left.

    Reply
  • A Light 18 January, 9:10 pm

    I bought a 3 year old Peugout 308 five weeks ago and now it has 3 big faults. The place I bought it won’t help and are not interested. I have a years warranty and so far it needs new brake discs and pads, new tensioner on the alternator and the anti pollution warning light is on and the engine is pulling back. They say its not covered by the warranty but under the sale of goods act, surely its not fit for purpose? Any help would be much appreciated, fear I’ve been sold a lemon and am stuck.

    Reply
  • Chris 19 January, 9:24 pm

    Hi. I bought a car 5 weeks ago. And it had a major malfunction engine failure. Rang the car dealer, and he told me he’s taking no responsibility. I paid £5000 for it and got an independent specialist report. Which gave me two estimates for £3195 and £4950 for repair costs. Can anyone please give me advice.

    Reply
  • Chris 19 January, 9:31 pm

    Hi bought a car 5 weeks ago for £5000. and after 5 weeks it had a major malfunction engine failure. Rang the car dealer an he taking no responsibility. I verbally spoken and meet with him. But getting no were. I got a specialist report and two estimate which cost 3195 and 4950 for repairs. Can any please give me advice.

    Reply
  • Philip 21 January, 6:41 pm

    Hi, I brought an xbox 360 from a 2nd hand store in my local town I am unsure if I still have the receipt. I’ve only had it about 3 months now and its broken, I’ve used it few times a week, if I take it back do I still have rights to get a refund or replacement?

    Reply
  • Ade 23 January, 4:01 pm

    I brought a second hand car from a man in a private sale after seeing it advertsied on gumtree. 5 Days later it has broken down with my father who is a mechanic and has been in the motor trade for 30 years discovering it has damage to a part on the fuel tank (filter). more so he has found evidence that the car has been repaired after an accident as the bumber is still crackhed on the inside but has been repaired outer and has a new radiator etc and a cracked light. Is there anything i can do about this as the money was all i had and only spent to get me to and from work, my job is now in jeapordy because of this.

    Thanks

    Reply
  • David 2 February, 6:07 pm

    Hi,
    I brought a ford focus rs from a car dealer advertised on eBay.i paid £7500 for the car,that was August 2011.today it has been for the routine MOT test and failed,based on the emissions.when they had a closer look they realised the emissions were so high because of the fact there was no catalytic converter.can you advise on my rights with the seller as we didn’t buy a warranty but also were not expecting to be left with a bill for £2000 to get a cat converter put on.i don’t want to start ranting and raving over something if I have no cause for it.thanks.

    Reply
    • elodie 19 September, 2:05 pm

      Hello David,
      any news on that please?
      i have a 2003 peugeot 206cc car and my mot failed today because of engine management light issue and emissions issue.
      i bought the car only 2 months ago. and keep replacing part who still havent fix the problem :-(

      Reply
  • michelle 15 February, 11:01 am

    I bought a second hand buggy & after a few months I was walking through town when I felt the it twist & collapse. After unstrapping my baby & retrieving my shopping from the pavement I realised the chassis had snapped clean in half! I understand by buying second hand, the warranty is void but i concider this to be a serious manufacturer fault. I emailed the Manufacturers, attatching pics of the broken chassis & the marks to my daughters head but they are insisting its not they’re problem :-( Can anybody help?

    Reply
  • Jordan 16 February, 12:46 am

    Hi, I bought a second hand PlayStation 3 from a selling page on Facebook. Upon collection, I was assured by the seller that the product was in perfect working order, and further to this, the seller stated ‘if you do have any problems with it, your on my Facebook, just message me’. I got the console home and, after just one play, the console broke down. I contacted the seller via both Facebook and text message to inform him of the issue. After a few days of negotiation, the seller offered to refund my money at the end of that week. Now four months on and after messaging the seller on numerous occasions, still no refund and now the seller has deleted me from his Facebook and stopped replying to my messages (possibly changed his mobile number). What are my rights here?

    Any help you are able to give will be very greatly received, many thanks in advance, Jordi

    Reply
  • Hayley 18 February, 4:02 pm

    Hi, I bought a van 5 weeks ago and 2 days later the van would not start(the dashboard was broken). We were told to jump start the van and take it back to the garage. The mechanic at the garage swapped it for another one and it appeared to work ok. The heaters were also not working but I was told by the mechanic that due to the fact the owner of the garage was on holiday he could not authorise to fix this, so would contact me on his return. Exactly 20 days after purchase of the van the van completely broke down outside a school on a yellow line. We rang the garage and he said he would send a mechanic out to tow it away that day. 24 hours later there was still no mechanic and we could not get hold of the garage owner. We called a local garage to tow the van away costing us £90. The independent garage told us there were multiple successions wrong with the van and we should get our money back as it was not safe. We have contacted the garage owner on numerous occasions and he has promised us a van now for 3 weeks. We still 3 weeks after the van being dropped off at his garage have no van and nothing to show for our £1200. I have tried to contact the police and they said it is a civil matter, what are my chances if I go to court as this was for a business use and we have now had to cease trading as we have no van therefore have lost numerous jobs as the customers have gone elsewhere. Surely he cannot just ignore my calls when he has our money and the van.
    PLEASE HELP I know this was not an expensive van but I expected it to last longer than a total of 3 weeks!!!

    Reply
  • Steve 1 March, 8:17 pm

    Hi,
    I purchased a 1997 Triumph Motorcycle on eBay via a classified ad from a trade seller. I originally agreed to pay £1550 for the bike. On arrival at the dealer the bike had a few marks on it that were not in the description. The trader knocked £100 off the price which I agreed to.

    On getting home I have seen that the bike has an oil leak. It’s obviously an old issue as I can see now in close inspection where it’s leaked from. Am I right in thinking that it’s down to the trader to put this right. I’m
    Not sure how they would do this as they are 130 miles away. Also he stated when I bought it that it was not one if his stock bikes, it was his friends that he was selling for him. Does this negate his responsibilities as a trader. The bike was advertised on eBay under his company name. I paid him at the dealership and rode it away from the dealership.

    Any help please !!!

    Reply
  • Shaun 5 March, 10:31 pm

    Hello,
    7 months ago a garage replaced the engine of our Renault Grand Espace at a cost of £3000.00. Yesterday after only about 7000 miles that engine failed completely, a new engine is required according to our local garage. Am I protected under UK consumer law ?

    please help.

    Reply
  • paul 6 March, 11:38 pm

    hi,
    we recently bought a motorhome (nov 2011) on a 09 reg plate
    recently it leaks water around the skylight . The supplier said its common for water to lie on the roof ,i don,t think 1/2 an inch of water lieng around roof top fittings is good ,where do we stand legally?

    Reply
  • mr cram 8 March, 5:32 pm

    i purchased a used vehicl from a reputal car dealer he told me it had less owners than what it acctualy had & it alsoo had aservice history which they cannot track down can i return the car due to missrepresentation of vehicle

    Reply
  • Arran 11 March, 9:06 pm

    hi
    helppppp please
    I have just bought a second hand car from an auction on ebay having won the auction i made arrangements to go and pick up the car from the garage/dealer and pay for it. having turned up and looked at the car and playing with all the switches and levers and listening to the car running i decided that the car seemed as described (it sounded just like all the other cars i have ever owned or driven) so I paid for it on my credit card it was only £1421.00. All was good until 45 mins to an hour in to the drive home when the engine blew up (big blue smoke cloud came out the back) and the dash board lit up like a christmas tree. having called the dealer on the road side i was told they could not help and the car was sold as spares and repairs having looked again at the listing it does not mention this at all in the advert . what are my rights and how do i go about getting him to fix the car or take it back and give my money back ???

    Reply
  • andy 18 March, 6:14 pm

    hi i have bought a second hand car for a dealer and the clutch has gone and its under warreny he said he will fix it but i need to drive it to his garage

    is this true?
    or does he have to pick it up?

    Reply
  • Marie Heginbotham 19 March, 3:07 pm

    Hi Back in July last year we bought a second hand 4×4…upon inspection there was several things that needed to be put right, ie broken air vent, cigarette burns in carpet etc etc…only one job was complete upon collection…as we arried it was just going in for a valet but was done quickly as we wanted to take our newish car home…anyway, the car went back in to be rectified for a week, again not all jobs completed so it ended up going back for a further 5 weeks..only to find that both interior bulbs were not working, Only one was wroking prior to it going in and was balmed on the fact that the dvd console that was fitted was a retro fit so it was down to whoever fitted that to rectify the problem.this was not the case as they are only fitted from brand new by the manufacturer and cannot be added at a later date. we took our car into a mian dealer, took then 2 mins to find that both bulbs had blown, so they replaced the bulbs, then did a health check on the car…turns out that the drivers side rear fog lamp does not work and this has something to do with the towbar that was fitted, and because it wasnt fitted by them, needed to go back to whoever fitted it as they said that when it comes to an MOT it will fail. The garage now are messing us about with the car, the mot is due end of this month, this has been ongoing since Oct last year (as regards the foglamp) the finanace company are not much use either. The garage where we got the car from was supposedly meant to do a numerous number of health checks on the car but seems not so how can they sell a car that will not pass an mot as basically it is not roadworthy? How do we stand as regards the sale of goods act on this? We have had nothing but hassles from the day we bought the car back in July last year. Many thanks

    Reply
  • Sarah 22 March, 4:11 pm

    Hi,
    Thanks in advance for any help.
    I recently bought a used car (8 yrs old with 40k miles) by day 3 I found out I had a hole in the exhaust, and I am getting several error messages on the dashboard which may or may not be connected to the exhaust problem. The dealer denied responsibility and said he wouldnt cover the costs. Spoke to the finance company who spoke to the dealer and the dealer eventually said he will arrange for it to be fixed. If the error messsages are not linked to the exhaust problem will he also be liable for these repairs? Do I have any rights to return the car and buy elsewhere?

    Reply
    • Maverick 7 April, 2:12 pm

      Hi Sarah,

      Its is illegal to sell a vehicle in a unroadworthy condition, a hole in your exhaust could fail an MOT (depending on the size of it) Also from April 2012 new MOT guidelines that any warning lights is an MOT fail. My suggestion is to put it to the finance company that their vehicle ( yes they do own it) is not roadworthy and their dealer is refusing to fix it. You are unlikely to be able to reject the vehicle as you are using it, you can only reject a vehicle up to a few weeks (2 weeks max) and you must inform the dealer that you are rejecting the vehicle and return it back to them, also the vehicle would have to be seriously unsafe or totally not as described. Remember the vehicle is own by the finance company, so if the dealer is not playing ball, you will need to put pressure on the Finance company, i.e. im not going to pay the monthly premiums until I get it fixed with a new MOT.

      Reply
  • Seb 23 March, 2:39 pm

    Hi there. I bought an 56 plate 2L TDi Golf in November last year with 45k on the clock. I have since returned it to the dealership for an ABS and an airbag fault, both of which have been repaired by VW free of charge. Now I have been informed by a third party garage that my fly-wheel has gone and it will likely cost £500+VAT+Labour to put right. I don’t believe that a VW with 50k on the clock should be having this many fundamental problems. I have been informed my 3 month warranty has expired. Please advise me of my options. Many thanks.

    Reply
    • Maverick 7 April, 2:01 pm

      Hi Seb,

      Unfortunately your Golf is 6 years old with 50k on the clock, VW only offer 3 years warranty when it was new. Its not what you want to hear but because If you have had the vehicle for over 6 months it is your responsibility to prove the flywheel was faulty at point of sale. You will need to find an engineer who can put in writing that the flywheel was faulty 6 months ago/and or 4000 miles which is going to be near on impossible. Im afraid you must just have to bite the bullet and pay for it yourself, as they can brake up due to poor driving!

      Reply
  • James 1 April, 9:07 am

    Hi. I recently sold a car second hand. I advertised that It had tax and mot til may, however it only had mot til march. So my fault as I didn’t check. I sold the car in January and sent all the relevant paper work off as required.

    In march the new owner contacted me and said I’ve just got a fine for having no mot, so I’ve given them your details to contact you as you said it had mot.

    Is this my problem or should the new owner have checked the paperwork? The car is not in my name therefore not my responsibility???

    Thanks for any replies in advance

    Reply
  • Alison 5 April, 11:50 pm

    Today I sold my android tablet, I showed the person it working, they went through all the settings and stuff and were happy enough to hand over £50. Later on I recieved a message saying the tablet wasnt working, it kept crashing and cutting off. They are asking for a full refund. Do I have to give it? I gave them something that worked and will be recieving something back that doesn’t work. They were more than happy with the item when they handed there money over, I can’t prove that it was working 100% when I sold it but they can’t prove that it wasn’t and that they never broke it. It’s there word against mine and I have no idea what to do about it? Any advise would be much appreciated.

    Reply
  • Maverick 7 April, 1:50 pm

    James,

    Was this a private sale of your own vehicle? If so the onus is totally on the new owner to ensure their documents are up to date.

    Reply
  • Julia 10 April, 4:29 pm

    Hi

    We recently bought a used car from a dealership in the local area, drove it 36 miles and the engine blew.

    We stopped the car as soon as lights came on and the RAC came and said they had never seen a Lexus do this before.

    We got towed back to the dealership and 5 months on they are saying it was our fault for ‘not stopping the car when the lights came on’ and ‘driving it to excess’.

    They are now trying to charge us just under £3000 to get a new engine put in the car, can they do this?!

    We have never admitted liability even though they keep trying to say it was out fault.

    Thanks in advance

    Reply
  • Leanne 11 April, 8:36 am

    My dad bought a 1st generation iPod touch from cash generators but wasn’t told at the point of sale that he wouldn’t be able to upgrade the software which basically means that he can’t really do anything with it, he paid £70 & bought it thinking he could play games on it. Does he have any rights considering he wasn’t given this information

    Reply
  • robert davidson 17 April, 5:40 pm

    Hi
    have just purchased a 2005 mazda6 estate in very good condition,however there are a few niggles with it ,one being the audio system,although the radio works fine the cd player cuts out the drivers side speakers after about 4 tracks of the cd but the radio is fine.Is this sort of thing covered under the Act irregardless of the warranty?On start up the cd is fine.Also are the wind screen washers covered as well??
    thanks
    bob

    Reply
  • James Darlington 29 April, 8:31 pm

    Hi there, I have recently purchased a Vauxhall Astra from a main Vauxhall dealer (Evans Halshaw). I purchased the car from a dealership too far away to travel to after seeing it online. After getting in contact and having a very lengthy discussion as to the possibility of purchasing but the obvious necessity to know of all OBVIOUS fault/alterations to the car before making any financial commitment to the purchase, I was happy to go ahead and purchase after being totally assured that the small defects they were mentioning were all that were wrong with the car. Upon delivery of the vehicle I have now noticed several items which im not happy with to say the least and that could definitely have been mentioned. First the exhaust system on the car is a very high performance one with removal of the secondary catalytic system leaving in place a “sports” primary catalytic converter. The sound of the exhuast is extremely loud and quite obviously isnt standard equipment. This was not mentioned. The exhaust was also incorrectly fitted and also missing several of the rubbers which support its position, due to this the rear bumper has been in contact with the tail pipe and been significantly damaged (melted and lost paintwork) There are 2 large cracks in the front bumper which cannot be repaired as its plastic, again not mentioned. Lastly the rear light cluster’s seal has been broken and is no longer watertight which allows damp in and frequently mists. I have contacted the branch who sold me the car who seemed very reluctant to help (the dealership principal who I spoke to and described the problems too explained that he’s not very mechanically minded and passed me onto the workshop foreman who then got cross with the idea that I could suggest that this had been overlooked and hung the phone up on me and left it off the hook for several hours until I finally managed to get back in touch and it is now booked into my local branch to have the problems looked at. Im very sceptical as to how the problems are now going to be approached due to the attitudes so far of who Ive spoke to and want to know legally where I stand in having the remedial work sorted out. I genuinelly want to keep the car but I know I paid over the odds for it and for this purpose, as I thought coming from a main dealer with warranty that I would be “covered” should any problems arise….mistaken I think. Can you please help?
    James

    Reply
  • Naomi 1 May, 3:35 pm

    I bought a used car from a dealership just over two weeks ago. The car drove fine at the dealership.
    Since then the car has failed twice, the engine just will not start. Ive called the dealership who said they will take a look at the car but it is my responsibility to take the car back to them even though I live over 30 miles away and my insurance breakdown cover only covers 10miles. The salesmen explained that he will not reimburse the costs for me to bring the faulty car back to the dealership what are my rights?

    Reply
  • Josh 10 May, 9:47 pm

    I just bought a used car yesterday(!) and accidentally ran the battery down. When the AA came to sort it out their battery tester said the battery needs replacing – it charges ok but if left without using for a week or so, it would have gone flat by itself. Clearly I couldn’t have spotted this on the pre-sale inspection, and the fault must have been in place when it was sold to me, unless batteries are prone to suddenly failing. What are my rights?

    Reply
  • Matthew 23 May, 10:14 pm

    I recently bought a road bike worth £650 two days ago, bearing in mind i have no recent knowledge on road bikes and have never ridden them before. Yesterday i road the bike just over 9 miles, my rear wheel popped and my brakes were rubbing against my tyre. The bike clearly hadn’t been set up correctly. Not only that but the pump that was attached to my bike fell off whilst riding and the puncture repait kit i bought wasn’t given to me. I also suffered back ache whilst riding and spoke to a friend. He said the size of the frame was too small for me and that i had been mis-sold the correct size for my height. I returned back to the shop to explain and asked for a refund or if not the next size up to suit me. He refused both, the bike is not suitable for me and is in perfectly good condition. Am i entitled to a refund?

    Reply
  • Lee 24 May, 2:48 am

    I bought a second hand 100cc scooter a month ago for 460 quid, the fella said everything worked 100% but found out later the kick start was broken, I said to him about it and he said i should not kick it as hard (implying i broke it myself). I have owned bikes before so i took the casing of to discover it had a bit missing… not only that it gets much worse unfortunately, i had to do a cbt before i could drive it so i taxed and insured it then paid 145 for the cbt test, passed that then the very day i drove the bike up to hand my certificate in to validate the insurance and was road legal the bike did not start at all and after pushing it some distance (understatement)
    took it into a repair shop that says the crank casings broke and needs replaced. The part alone is 350 and that’s not including the labour of stripping the engine down and reassembling it too, that cost will be greater than the original cost of the bike. Can I do anything about it? obviously i would scrap the bike before i would pay that…. So disheartened was so close to being back on the road it literally waited till i was finally legal :( the bike didnt even last 20 miles and i have a feeling its been crashed badly then repainted and refurbished on the outside just to hide it :( If anyone knows if I can take a case against this please let me know, gonna ring him tomorrow and see what he says anyway. Thanks in advance Lee

    Reply
  • joanne 16 June, 2:59 pm

    hi, i recently purchased a used car 14 days ago to be precise, I booked it in for a service only to be informed of numerous faults including the subframe being damaged and out of alignment. I contacted the showroom to be told I could not have a refund. Is this correct?

    Reply
  • Victoria Cox 19 June, 10:23 am

    Hi,
    I recently purchased a car for £2300 through a dealer and took it down because of having a slow puncture. On the way down to the garage the engine management light came on and then started misfiring, have only had the car a week and a half and haven’t been able to drive it yet due to needing to be taxed and insured so it cannot be anything I have done! I wasn’t sure if, based on my statutory rights, I am legally bound to take it back and get a full refund or have it fixed at least? Wasn’t sure about this 3 month warranty idea depending on how much you paid for the car?

    Reply
    • elodie 19 September, 4:01 pm

      hello,
      any news on your car?
      i have the same issue with this second hand car i bought 2 months ago from a private dealer.
      the mot is expiring in 10 days and that car is still bringing me headache after headache. Now mot failed because of engine management light keep coming on that peugeot mechanic still cannot fixed and new issue since today is emission.
      elodie

      Reply
  • Jack 15 July, 8:21 am

    Hi,
    I rencenenly sold somthing on this website “trademe”. The buyer wants a refund because he has changed this mind. The item was not damaged and fully working. He was happy with the item then 2 days later he wanted a refund. The item was secound hand and not with my business account.

    Do I have to give him a refund?

    Reply
  • Gary 17 July, 6:43 pm

    On Saturday I purchased a motorbike from a dealer, The body work had some scuffing on but on the whole seemed fine. Once the bike was started it backfired and continued to pop a little when ticking over, and the dealer assured me this was just due to a unusual mix of the fuel/air and some fuel was being left over causing it to backfire and is easily sorted. I called a specialist in regards to this and was told that wasnt the case and it would need a clean out (only £120 but thats besides the point) Also once hitting high speeds (well anything over 50mph) the left indicator keeps falling off due to the fairing (bodywork) being cracked on the inside meaning the whole thing will need to be replaced (around £200 + spraying so around £300)

    Now the dealer knocked £200 off the bike to start with due the scratches but I didnt mind those, I’m not happy with the bike now, Do I have a leg to stand on with returning it?

    Reply
  • Mrs Ed 2 August, 8:55 pm

    I sent my car to a car garage when it broke down with jerking first and then gearbox shut down and not responding although engine was running fine. The garage diagnosed in April that as gearbox and took car to replace recond gearbox and then said a new radiator is needed which I also consented replaced. I paid the full amount in April when they delivered car back to me. After one week, car showing the same jerking. I complained to garage but for 3 weeks no response from them. On 4th week, the car broke down and AA diagnosed it as gearbox issue. Garage did not respond until a week later which they took car away in May. Garage said it was gearbox leak and replaced the seal. But until today August they have not returned the car to me fully repaired. They said the problem was a second fault and not gear related. I told them I will collect the car back and send to another garage. After telling them that I will be taking action, they said they will not allow me to take the car back until they have removed the gearbox and radiator they had put in and to return the money that I paid in April to me, discharging their responsibility.
    Worrying question is
    Q. I do not know if they will put back my original gearbox or any gearbox?
    Q. Can they take out the parts that I have already paid fully? I want to take the car back to send to independent garage to check if the gearbox they put in was faulty.
    Q. Is there anything I could do to ensure that this do not happen to another victim of substandard car repair, performed not within reasonable care and skill and not within reasonable time ie for more than 2 months they are keeping my car (supply of goods and services act 1982)
    Q. Also, can I claim for (1) negligent repairs and/or (2) recover damage ie cost of proper repairs at another garage and/or (3) any damage to my car that resulted from their stripping off the parts they put in initially and/or (4) loss of use of my car for more than 2 months and/or (5) inconvenience of having the car correctly fixed?
    Q. Any authority and/or legal who could investigate the garage? my area is barnet and the garage is in essex.
    Thank you.
    2 August 2012

    Reply
  • Christna 21 August, 12:08 am

    Hi i recently bought a used spin bike from a business and when it arrived 9 days later it was not the bike I had agreed to buy plus it had no foot pedals.(I initially saw the bike on eBay and made an offer my offer was successful but was offered the same brand bike but different model and was asked to buy the bike outside of eBay for commission purposes). After declining their offer of another type of spin bike they had contacted me that they now have the bike I initially wanted in stock and the same price I offered so I went ahead with it. Money was transferred not their company bank account and guaranteed both on email and phone by the sales rep I was buying the bike I had seen on eBay which was the one I initially wanted.
    Anyway the bike arrived and after immediately called/emailed to notify them I got the wrong bike and to ask for a full refund and to return the bike but the sales guy sound reluctant to refund my money and asked for me to wait for 2 weeks for his manager to come back from holiday.
    I had explained that the bike he had sold me was not the one I received and it is not functional as it has no foot/feet pedals.
    Can they do that? Refuse to refund my money? I contacted the minute I received the bike..
    Thanks

    Reply
  • Ashley dewick 28 August, 4:46 pm

    Hi I’ve brought a second hand car off a car dealer after 7 days of owning the flywheel is making a rattling noise am I covered under my 3 month warranty

    Reply
  • Rebecca 31 August, 1:26 pm

    Hi. I’ve just bought a second hand camera lens from an established camera centre. It is an old model of lens, although I inspected it for physical damage in the shop and it was fine. I took a few test shots in the shop and couldn’t see any issues at the time. I paid and was given a one month warranty.

    However, now I have started to use the lens, I have realised that the quality is quite poor, and the zoom length that is reported on the lens itself (claimed by the manufacturor, not the shop) is not accurate. I am giving it a couple of weeks to see whether it improves, but if I decide that I don’t want it would this be covered under my rights? It is definitely not giving me the quality that I expected of the product, although physically there seems to be nothing wrong with it.

    Reply
  • simon 3 September, 6:33 pm

    hello
    i went to ebay to buy a specific power supply. i found one, i asked to use a courier. he suggested a good courier for a resonable price. he invoiced me, as we agreed to go straight through paypal instead of ebay. the invoice was £170, including courier. the ebay ad and the emails and phone conversation included discussion of the item. he mentioned that it was second hand but it did work. he mentioned that it was in good condition. he mentioned that he would test it before sending, so, if it didnt work he wouldnt send it. i recieved the item a little later than i thought. the item doesnt work, it came without an internal fuse. i plugged it in and nothing. i did what i could and have sent emails, still waiting for reply. is there anything i could do. i was thinking about trying to take the item to him, from portsmouth to cambridge( 170miles ). what can i do.

    Reply
  • Joanna 8 September, 8:04 pm

    I purchased a second-hand reconditioned iPhone from an internet company for £220. When it arrived we put in a new SIM card. The phone has very limited reception – internet access in our home is only available within a short distance of the modem, and the phone signal only works in nearby town centres. We have tested the Sim on other phones and it is fine, so it would appear that the problem is with the internal aerial of the iPhone. The phone was purchased in June for my son, but he was away for the summer and so as the new phone was not working he has been using his old BlackBerry. We have now been in contact with the seller, who says that the warranty was just for one month and he cannot help. Is 3 months too late to reject a phone which is faulty? Surely it is reasonable to expect a working phone to last longer than that?

    Reply
  • Douglas bird 10 September, 8:23 pm

    I bought a car from a used car dealer on the 14/7/2012 I had it 5 weeks then on the 19/8/2012 it overheated the aa came out to the car and told me suspected head gasket I took it to a garage who said the heads cracked it has 3 month warranty but it won’t cover a new head what do I do about getting my car repaired

    Reply
  • Don 16 September, 9:55 pm

    Hello,
    I part exchanged my previous car to the current second hand one (Audi) at the garage. Only a week after purchase, the car’s gearbox started failing. Straight away I told that to the garage I bought it from (it came with 3 months seller’s warranty) and I asked them how can it be fixed as it was 2 months left until me and my pregnant fiancee were going to travel to Europe – Lithuania, to get married? They told me that they are going to do it but first they need to know whether it is mechanical or electronic fault (it is automatic gearbox). I asked them what they would like me to do- to take it to Audi garage or local one for diagnostics? They told me to take it to local garage. So I did. It was confirmed that it is not electronic fault, and wholy mechanical – the gearbox is failing and needs replacing or repairing. After this, the garage I bought the car from took whole month to come and pick the car up, as it was around 100miles away from my home and I was affraid to drive so far, to prevent absolute gearbox fail. It took them 1 week to do whatever jobs they did. I got the car back on the day we had to leave for Europe. I thought it should be fixed, so I did not worry. However, after getting on the motorway, the fault started showing up again. We could not stop, because of our wedding plans, ferry tickets etc.
    After we arrived to Lithuania, few days later, gearbox went into emergency mode – failed completely. I had to fix it there, and it cost me £1106.31 to change the gearbox.
    Now I am trying to get a refund for the spent money, and had sent them a ‘signed for’ letter and few email’s.
    What do I do, where do I go and how can I get the money back for this repair? We were looking this car for long time and we want to keep it. My part exchanged car was sold. What are my options? Do you think I have a case?
    Looking forward to hearing from an expert about this.
    Kind regards
    Don

    Reply
  • elodie 19 September, 11:10 am

    Hello,
    End of this july month, i bought a 2003 reg peugeot 206cc from a car dealer. He told me the car is fine with no issue.
    the car was fine until 3-4 weeks down the line, the engine management light started flashing and the car broke down that day. Since then, i went to 2 mechanics and it seems no one can fix it. The car is currently with peugeot mechanics and they are not good either. I havent pass the MOT who expire in 10 days and they keep adding part who still don’t fix the car. Currently they are changing the spar plugs and coil package for the second time (long story) and they are talking about emission issue also to investigate. I have the car for a total of 2 months now but it was at the mechanics more than at my home. I keep spending and spending and nothing is solve. I have already around £3000 between the car price, the service, the insurance, 2 mechanics inclinding peugeot and now the fail mot.
    I contacted the dealer, he said the car was fine when he sold it to me aand he didnt offer to help at all.
    That car is giving me more headache than joy and i just want all my money back because i don’t think it will be fixed and i don’t think i will pass the mot.
    What are you advising?
    thanks elodie

    Reply
  • James Chapman 19 September, 3:29 pm

    Similar to other queries, but I would appreciate an informed opinion here.
    I bought a second hand car on 9th May from a motor trader (not an individual). It recently developed a misfire and, upon inspection by a garage, they identified a number of faults, including the fact that the engine management warning light in the dashboard has either been removed, or painted over so that it does not illuminate. I perceive this as an attempt to hide a flaw. Of course, the trader may not have been aware of this.
    However when I called the dealer to discuss, he put the phone down on me.

    My reading of the string above is that being within six months and being a fault that was not evident at the time of purchase, I am protected by the sale of goods act and the dealer is obliged to make good, refund, or reimburse if I repair. The idea of paying for the repairs myself is not at all appealing, since the fault is undiagnosed and could easily run to more than the cost of the car (£1,300)

    Opinions on the best course of action to follow? My other alternative is to bite the bullet, clear it through auction and put it down to experience. The MOT expires at the end of October and in its current condition with incomplete combustion, it will not pass its emissions test. Thanks for your input…!

    Reply
  • Michael Williams 22 September, 3:39 am

    Hi I just recently bought a car from a finance company and I have signed the contract and got insurance on that same day, althought the creditors signature is not present on my copy of the contract just my signature only and I did tell the adviser I had to go home and try and sort out the insurance first but I don’t know how stupid I was but i guess i was too happy to finally be getting a car and agreed to sorting it out on their premises and I manged to get on their internet and i thought i had a good deal on the insurance and drove home that day in the car then only to now been told after 4 days that my premium will have to go up considering I had a driving ban before and my no claims before my ban won’t be accepted since it was way before my ban so my premium will have to be like £180 a month plus nearly £300 for the car. I have looked online and the minuim i can get for insurance is about £170 per month which I still can’t afford so basically i cant afford the car and I would like to cancel the agreement cause I can’t afford it at the moment. I have tried calling the car company but I was told I can’t cancel the agreement, which I suspect is not true cause the agreement is only going to be 7 days today Saturday while am writing this. I have checked the contract I signed it says i have 14 days period to cancel and if I do I will have to arrange other ways to pay for the car. I suffer from depression and I can sence myself going to back into an episode soon cause I basically can’t afford this car and I’ve been told I can’t return it. I really need help and advice on what to do cause I just can’t afford the car and my high insurance together, I have two kids that was why I bought the car in the first place to make family life easier but as its unaffordable now I really need help on what to do cause I will like to make use of my 14 days cooling off period before that goes out of the window and then I find myself in a situation where I won’t be able to even survive on my salary.

    PLS HELP ME OUT ON ANY ADVICE I REALLY NEED IT AT THE MOMENT.
    Thank you
    Mike

    Reply
  • stacey 30 September, 9:45 pm

    I purchased a vehicle for $1800.00 a week ago from a local guy (not a dealer) The guy assured me that it was a good car. I wasn’t inside when my husband did the title so I never saw it but he said that it was folded so he never saw that it was a reconstruced title and were were NEVER told this. We found this out Friday when we got the title. We took the vehicle on the highway for the 1st time on Saturday and it started having problems. Had someone look at it today (sunday) and they said that it has this stuff in it that stops the leak because the head is cracked. Is there anything that we can do

    Reply
  • jue 24 October, 2:33 pm

    hi, I recently sold a 2nd hand set of drawers on the loot, the buyer couldnt collect so ask if I could take the item which I did, the drawers were ready for use and worked perfectly, I have pictures and witness to prove this. the man buying asked if I could remove the drawers etc and take it in the house for him which I did agree to doing, however I was sick at the time and could not deliver asking my 65 year old dad to take the drawers instead. he dropped the item off and the man thanked him and gave him the moeny, now 7 days later the buyer is phoning me and saying that he had to take the whole item apart so that he could carry it in his home and now it wont go back together! he wants his money back saying I had decived him into thinking that I would help him. what are our righhts on this matter please. thanks J

    Reply
  • hayley 25 October, 8:48 pm

    on the 13/10/12 i bought an alfa romeo 147 t spark reg bwxwb for £1790 i gave you cash and i traded in my old car which you decided to buy for £250.00 you said it had alot of miles and was old… we wnet to the post office i paid for tax on traders. and i paid by card. one week and a few days lagter which is today my car gears are not working i called you you said you would call me back once you have spoken to your brother. i texted you to ask you what was going on. you later called back and said there is no warranty for clucth or engine.. i explianed that this was not about the warranty this is about the sale of goods that were faulty. i asked you to pay for my vechicle to be repaired and you refused and put down the phone. i called you back and quoted that unders the sales of good act 1979 that i am allowed to ask for my money back and ask for my car to be repaired as it was not fit for purpose. the guy later phoned me and said he will put £80.00 into my account he is ot willing to pay the full amout of my repair. what should i do???

    Reply
  • mick 22 November, 7:46 pm

    i have a similar problem with a van i purchased and the oil cooler fell of, power steering pump failed and yesterday the turbo blew. All this within 3 weeks but 8 weeks after purchase. I contacted trading standards via citizens advice and i have the right to get my money back as the van was not in a satisfactory condition. Simply because (after searching the net the turbo should have outlasted the engine and should not have parts failing within the short time limit.
    My advice is ring this number.. 08454 04 05 06 its citizens advice for consumers. It was a help to me.
    Good luck

    Reply
  • Andrew 24 November, 2:07 am

    i bought a ps3 a year ago second hand and it has stopped reading disc’s is there any chance i could get a repair or replacement without a receipt?

    Reply
  • Derek Pike 30 November, 12:39 pm

    I bought a 2nd hand Ford CMax from a main dealer on 1st Nov and paid the deposit of £1000 on my credit card.The car was advertised as having Blue tooth. I gave the salesman my phone to connect but was told the phone was too old. I acquired a new I Phone and gave them this to connect. They could not as they said a part was missing. The car was booked in to have the part fitted. Went in at 9am and about 2pm was told that the part had not arrived and was booked in again. I was then told it had been arranged for Halfords to fit Bluetooth. I went there and they fitted and indepedant unit and screen which sticks on the dashboard in an unsightly way and is in the way of some controls. I am now told that this model was not fitted with bluetooth although the in- car screen has the red & Black telephone and the message control.They have offered to resite the unit but I feel this is not acceptable as I bought a car which I was told had the in car system. What redress do I have please.

    Reply
  • philip ridgway 20 December, 6:29 pm

    i purchased a used engine which was advertised as a complete and running but did not fit it for a month because i hurt my back when i did fit it i found a fault with it (would not start) because of a fuel pump fault i need to replace the pump which is more time consuming because the engine is now in the car i have notified the company they say because of the time i have had it and the fault must have happened since i have had the engine even though it was not moved after delivery untill a week ago when it was fitted they refuse to refund me my costs to repair the engine can you please advise if i have any rights thank you

    Reply
  • Simon Taylor 10 January, 9:08 am

    I purchased a car in February 2012 from a reputable second hand car company, a nationally recognised company. The car in question is a FIAT Punto 07. 1.2L. When i bought the car i took out a years warranty which i added onto the total cost i would be paying by finance. The warranty totaled roughly £360.
    Anyway the car has run perfectly until last week when the car packed in. The message on the screen was check power steering. So i got home and assumed it would just mean a trip to the local garage in the morning to get the fluid topped up. This is a garage my family use whenever they have problems, good reputation in local area.
    As it goes the power steering is all electronic based so they say they won’t touch it, but they think i need a new steering column, he says he wont charge me diagnostic charge but tells me i could be looking at a bill of £700+. He recommends a garage specialising in Puntos so i take the car there. On arrival he says they had a punto with a similar problem not too long ago with the same problem and changing the battery was enough so they would take a look and see what the problem was. Just my luck, the guy rings me up and says the laptop gave them a certain message which in short said my steering was broken and would need the column replacing. So i pay him the diagnostic charge and go.
    Remembering that i took out warranty when i bought the car, which runs out in about 4 weeks time from now, i take the car back to the dealer where i bought the car, they say they’ll check it over and fix it if its under warranty. They reckon that the steering only needs tweaking, despite what the other two garages said. I leave it to them overnight and collect the car the next day. Apparently the problem occuring is not covered under the warranty so they fix the car, without notifying me first that there will be a charge, which they have apparently reduced from £80 to £20. Not to cause a scene i just pay it. That was earlier today, but I’ve now just got to wait
    to see if it breaks again.

    Anyway after that, ive got a couple of questions.
    - Am i entitled to any sort of refund on my warranty, i mean im paying for it I thought it would cover any problems on the car, and would stand, providing I had not tampered with the car myself.
    - Isn’t it a legal requirement to phone me before taking action on my car that will cost me money.
    - I think they have just bodged it up for now knowing my warranty is running out, what position will i be in if the same fault arises when my warranty is out, afterall if its the same issue that i have now which they have apparently fixed, surely they can be held accountable still?

    Reply
  • tanya 4 February, 5:04 am

    I bought a used 2005 Ford truck in October (3 months ago) and have used it very little. Last week the truck was driven and blew a ton of smoke, long story short… It now needs 4500 worth of and the dealer is refusing to pay. You cant tell me they didnt know the truck had a major defect?! Help!?

    Reply
  • danny 22 February, 7:28 pm

    hi we bought a peugot 307 4 days ago for £2500 on an 2005 plate after driving it home i checked the oil cap which had some white as i would call it gunk i was advised to wipe it clean and check it again the next day which i did , and it came back this means the head gasket may be on its way out we got a 28 day warranty with the car i know it has not yet gone but we cannot afford any repairs and would not like it to go after the warranty is up. Would we be able to swap the car or even get our money back please let me know as we are desperate to know thankyou

    Reply
  • Greg Eaglestone 8 March, 6:21 pm

    Hi there

    i recently purchased a nissan primastar van from loadsofvans.com i went to pick it up from there showroom in cheam after 4 hours of driving it on my way home the van started juttering down the motorway going from 55-10mph very quickly i manged to put it in second gear and the van resumed back to normal speed i managed to get it home. The next day i went out to start it for work and it just ticked over and over,so i got a friend to bring he’s van and give me a jump start but still nothing the starter motor burnt out and it wouldnt even tick over after about 5mins of trying to start it, so i got towed to a local garage to go on a diagnostic machine. I got a phone call the next day saying the starter motor has had it and the cam belt/shaft has had it and they wanted like £1800-£2500 to repair it. i only bought the van couple days before, i phoned the dealership up and they said it was sold as seen so they dont think they can do anything!! is this true have i been well and truly ripped off and paid £3650 for a 4 hour drive in a van ?

    Reply
  • Aiysha 29 March, 1:03 pm

    I have recently put a deposit down on a second hand fridge freezer (it’s was as good as new) she said this was to ensure I wanted it. She said it would be avaiable 31st March 2013, but later messaged to say I could collect from Good Friday evening to Easter Day. I was relying on my friend with a van, but the van broke down,so I had to tell her I could no longer collect. I put a deposit of £50 down about a month before to ensure It was mine. She is now saying I cannot get my refund back and that it was for holding the goods. Is there any way I can get my money back? Not once did she say it was non-refundable until now. I couldn’t collect officially her end untill a few days after I cancelled. Please can you tell me qhere I stand, Thanks

    Reply
  • nicky 1 April, 2:18 pm

    I recently purchased a fiat punto 1.2 sport from private dealer, the car came with 3 month’s mechanical warranty which legally he had to give, i brought the car 2-3 days ago, now the electronic steering, just seem to turns off on its own, and the car has to be switched on and off to get it start again, this was not stated when i brought the car, (after looking up the problem i realized that, where the electronic motor is i noticed that the plastic covering is lose, so someone must of knew), obviously this is serious fault because it can be dangerous, and im no longer driving the car,(specially for a new driver like me).. what right do i have, can i claim a full refund?

    Reply
  • Kamran 5 April, 7:35 pm

    I am a private car dealer and two months ago sold a car that was driven to Wales from England.At the time of sale I offered a warranty and the purchaser refused saying
    ‘these cars are bullet proof’instaed asking for a reduction in price. He has now contacted me to say that there are problems with the engine and the repair will cost £2,000.00. I bought the car from auction and made £200.00 profit.
    Under SOGA so I have to repir the car and or offer a refund? If it is a refund than can I take into consideration his use of the car.

    Reply
  • Peter 11 April, 8:57 pm

    Hello there.
    I recently bought a refurbished xbox on eBay. The seller offered a guarantee incase the product developed a fault. A few weeks later, it did and I wished to have a refund instead of getting another refurbished unit incase it developed a fault. I paid through paypal. Will I be able to get a refund as the product is not fit for purpose?

    Reply
  • Linden prentice 14 April, 1:35 pm

    Hello I bought a mobile phone from a market trader and it didn’t work so I returned to the stall an he offered an exchange I didn’t want one I would of rather had a refund but I took the phone as I needed one now this one doesn’t work and he only offers exchanges what can I do,,,, should I report him ??

    Reply
  • Micheal 16 April, 10:23 am

    Hello, I have just sold a stereo recently and I carried out pre-testing before the seller took it away. He is now requesting a refund because he said one speaker is not working. Do I have to give him a refund? What if he argues the price was a lot higher, and demands more money? I do not have proof of how much he paid. What protection is there for me as the private seller? Thanks…

    Reply
  • chris 22 April, 4:11 pm

    i bought a used car 2 weeks ago. with full assurance nothing was wrong with the car, 3 days after driving it i had to put it in the garage, it needs a head gasgit,water pump,timeing belt thermastat all coasting in total £823.00, is there anything i can do.? the guy i bought it from buys and sells cars as a living.

    Reply
  • madzia3030 13 May, 3:47 pm

    Hello I bought the car from the garage I have a warranty for 3 months, from buying a car about one hour acted asked for a refund, unfortunately reluctance to agree saying escorted me to my car for repair and they supposedly will pay for the repair but I do not trust them afraid of that I would have the same pay for this service, please help me I’ll add the car cost the 2700 pounds help me

    Reply
  • wayne 18 June, 12:04 am

    I have recently purchased a car, it read in the yes it is as good as it is.

    and that the upgrade had been done already, only when i have put down a deposit, they said the work has to be done, which i found odd. When drove the car it had a wobble throught the steering and they said they would put it right, they said they just balanced the cars tracking. they said they did all the upgrades and the car has only done 56,200 + miles. When i picked up the car, and paid for it. We drove back it had a bad wobble still on the car at higher speed it would not stay in a straight line. The sills underneath on both sides, looked as if they had been painted over with black paint, they started to peel and rust started to show and when we inspected the sills in our garage, they had bad twisted damage all along the edges on both sides, there was some kind of rubbery filler on the drivers side at the back of the silla and that looked as if it had been smoothed over and then also painted over, they said when i asked if the car had any respray work they said not to my knowedge but the passenger wing was a dif shade of yellow the cas paint. And we had to put it all down to the cars age. but the sills are really bad, there is a hole under the arch on the front drivers side wing. The sills are very badly twisted and manky, there is signs of seperation in certain spots on the points where the sills meet on the metal work, + the filler part mentioned above. I told them i want to return the car the next day for a refund, i got a text from the owner stating the following.

    steve the owner sent me a text messsage which i have still got, says – i will have your cash plus give your a check for the rest, if i am not about i will leave it with the 21 yr old male salesmen named ollie, so to me he has already agreed to refund, thats pretty evident. and i still the proof on my phone also and dates and times.

    when arrived the next day, i was told blaintenly i am not getting a refund. Now is,nt that a breach of contract as owner has already told me he will give me my refund, and when i drive nearly 60 miles im told some thing completely different. The sales just shrugged and passed it off as if it was nothing, even after i showed hime the message on my phone sent from steve the owner i have his name and the message and date and time it was sent to me and olli,s name in the message of which he said he would leave the money with ollie if steve the owner was not there, he was nto there. but olli told me and insisted they are now not going to pay ther refund.

    can you help me, as my understanding is he has already told me before setting out the previous day he will refund my money, the next day, ollie the sales men has told me they are not prepared to refund my money.

    on the test drive he was very insistant there is nothing wrong with the car, i insisted there was and made a point of the promise of a refund the prevous day, that has not been honoured as the owner has stated to me in the message, they have told some thing completely different after a 60 mile drive form notts to peterborough. They took the car to tyre garage, they balanced the cars wheels and they told me the the balance was 40 grams out on the set up, even when the ollie told me there is nothing wrong with the steering, it was shaking badly he told me it was normal as it was a sports car. So they sell cars with wobbly steering, thats odd. So i also got him on that situtaion also, when i reminded him i was there for a refund as stated teh previous day, he was dong his best to distract me from this, there was a ratttling sound from the car engine, he told me that was normal, he told me they would put this right, when an hour had gone by after the road test and the tyre garage doing the balance. I was not going to take the car home, there was no point in travelling 60 miles back home only to bring it back again, i said i was offering to leave the car with them, olli went the sales men went back into the office he came out a few mins later, he then also told me they are not prepared to fix the car, i was rooted to the spot, i said 1 steve the owner, told me the day before he was refunding me, i drive 60 miles then you say from ie olli thery are not refunding me, then you say you will fix the car, 1 hour or so later after talking with you, you ask about me leaving teh car to be fixed, you tell me you not prepared to fix the car, i still insisting on the refund as promised by the owner, and olli further insisted there is nothing wrong with the car on test drive, there clearly is, and also the tyyre garage told me the it was 40 grams out on the tracking and balance.

    to further all this, there was a indicator bulb flashing white not orange and the high level brake light had 3 of the lights out, olli the sales guy who told me, he is not a mechanic, went away and got second hand bulb and replacement high level brake light and came back across the road from the dealer and started to do the repair him self on the tyre garages premises where other peoples cars were being looked over, or repaired. I could,nt beleave what i was seeing, surely this is wrong or odd and why did the guys in the tyre place say to him, excuse what are you doing as this different premises, and you work for the car dealer. Surely he has no rights to do this on some ones premises of which they don,t work for, come now this all wrong. Even when he completed installing the old high level brake light, that was also faulty. At this point im fuming, he then said to, whilst in the tyre place, most people would not bother with that problem. I thought this is just getting worse and worse. No ownwers wanted to know and steve no where to be seen, to me it all seems very dodgy now. Im pretty sure i have a strong case on this matter, i left the car there after telling olli i will get vosa involved and trading standards of which olli repeated to steve the owner on the telephone, the call was ended and i was told to leave the car there, we have to be honest i still think im entitled to the refund he told me the day before i was going to get, and yet some how they trying to get out of this. Even when i have it all on my phone, i aked ollie if he had the refund he said he does,nt and had no knowledge of a refund, even when steve the owner told me if he was,nt around he would leave it with olli. I know im in a dodgy situtaion i think that is very evident. As they keep telling one thing and then on the flip side changing there mind.

    please help me please. Im so sick of car dealers, they have such a poor poor way of going on in the selling world and its getting worse, its put me right of buying anything these days in the uk.

    sure i have a case on the refund alone, one day saying one thing the nest of arrival form a journey of 60 miles they tell im not gettng a refund, i have the proof on my phone and the dates and names and what was said to me.

    thanks.

    Reply
  • robert collis 3 July, 11:13 am

    Hi i purchased a 2nd hand convertible car on ebay last week, and mistakenly pressed pay it now on paypal instead of just paying the £50.00 deposit. when we went to collect the car from the private seller, the roof was not functioning properly, instead of it being totally automatic at the press of a button, you had to open the boot manually then open the roof housing manually stick a screwdriver in a hole to keep the roof housing lid open, then press some buttons to release the safety locks, then connect some wires under the dashboard. then you can press the button and the roof folds into its space for storage while down, then you have to do in reverse all the steps above to close the roof housing.

    none of this was specified in the add, she mentions that the roof did not work when she brought the car but her husband had totally rewired the roof mechanisms and now the roof works fine.

    we refused possession of the car and left, hoping to open a dispute with ebay and paypal to get our money back, only to find out that the ebay buyer protection does not apply for cars.

    so we went to the bank and asked them to stop payment under the “chargeback” agreement to be told it could take months with no guaranteed good outcome.

    so we decided to collect the car as we were worried that we could lose our money and the car as the sellers where telling us that they were moving in the next 5 days and could not guarantee the safety of the car after that time.

    so we now have a car that was not as described, can we start a small claims track to try to get our money back, and should the car not be used while the court process takes place?

    sorry its a bit long!

    Reply
  • Lee Burton 9 July, 11:05 pm

    Hi i recently bought a van for 3000 from a local garage, it came with no warranty. Four months along, the clutch went, which i thought fair enough, I will have to pay. However, my mechanic has discovered that none of the clutchs he ordered fit the engine. It looks like there has been an engine change from another make of vehicle sometime in the past. I was not told of this at purchase, could I return the vehicle to the dealer?

    Regards,

    Lee

    Reply
  • Sean Keeling 24 July, 5:46 pm

    In late December 2011 I purchased an imac described as “seller refurbished” from a company that specialises in refurbished goods. The purchase was from ebay in an auction. In these circumstances is the iMac regarded as brand new or second hand. I appreciate the sale of goods act applies to both new and second hand goods but what about the EU’s Directive 1999/44/EC?

    My only concern about the Sale of Goods act is how I prove the item was faulty at the point of purchase.

    Kind regards

    Sean

    Reply
  • Adam Farr 24 July, 10:27 pm

    Hi, bought a 6 year old car from a dealer 2 months ago. Oil light came on within 1 month, topped up and thought nothing of it. It just came on again so I took it to a local garage (not the seller) and they are advising a major oil leak and expensive repair.
    Do you feel this is covered under SOGA as within 6 months?

    Reply
  • Joe Lockwood 29 July, 2:36 pm

    Hi there, i bought a kitchenaid mixer online from ebay, the item had been previously used and doesnt work however the item is still under warranty from kitchenaid, so does it matter that i didnt but the product directly from them OR can i still claim the warranty?

    Thanks

    Reply
  • Haris 29 July, 5:52 pm

    Hello, Please i need some advice. I bought a second hand sewing machine from a charity shop for 100 pounds. When i was buying it they i asked them i can try it in the shop they said no its working fine. I took the machine home . when i tried to use it there was a fault in it. I called them and spoke to the manager and she said i have to wait one week cuz their mechanic is on holiday for one week . I called on monday she said i can bring the item on friday but still i have to wait until monday to get it checked. i took the machine to the shop and the assistant manager collected it and said that the manager will call me on monday once the mechanic checks it. when i was handing the machine to the asst manager on friday she didn’t check the machine and i told her that everything is in original position. she said ok. Now on monday the manager called me and said that their is a water mark on the machine and it wasn’t there before. I am definitely sure when i gave back the machine on friday the mark wasn’t there on it. it happened after that.. Now my question is that are they legally supposed the give me a full refund or not even if they repair the machine and want me to have it back but i want a refund. And another question is that once i was returning the machine on friday wasn’t the person collecting it supposed to check the machine and confirm its state? they called me after 3 days and said the machine is not in original state. can i do something about that can they deduct money for that from my refund??

    Please help me with this and a huge thanks in advance.

    Reply
  • Joanne Taylor-Moss 1 August, 11:57 am

    Having read the posts on here I think I am not in a good position but I will check anyway. I recently bought a horse lorry from a man who’s eBay listing stated ‘part exchange bargain’ and ‘Drives very well for older lorry’ but having checked back is not from a commercial account on eBay. He is a trader as builds horsebox interiors for a living.

    I part paid bank transfer and part cash, I had it fully checked over by a garage prior to purchase etc but as I drove off an hour down the road it overheated and then wouldn’t start. It was recoved home 2 hours away but my mechanic here at home believes the heat caused the engine to expand hence it wouldn’t start. It runs again after it has cooled, but the fault was caused by a blockage in cooling system. Will cost £100′s to repair, but mechanic says to get rid immediately / return as will have caused long term damage. The lorry cost £3950.00.

    Please advise? I don’t have lost of money to spare :-(

    What can I do?

    Reply
  • James McKane 8 August, 2:49 pm

    Hi
    I recently bought a second hand car from a dealer for £720. After ten days the head gasket blew and wrote the engine off. IM now carless and have incurred breakdown and independant garage costs (for inspection) . The seller is not forthcoming in helping in any way, where do i stand please ?

    Thank You

    Reply
  • Chao 23 August, 10:47 am

    Hi,
    I recently bought a two-years old car on 17/07 (it was a mobility car with very low millage). It comes with 3 months warranty. Since a week ago the dashboard started to warn me “servicing soon”. I took the car to the car dealer’s servicing team and left the car for them to diagnose.
    I wonder that giving the servicing was only done less than a month ago. Can I claim any time/expenses lose due to a potential error by mechanic who forgot to reset the system after servicing? Also if there is any fault with the car. Can I claim any money back please etc?

    Many thanks!

    Reply
  • krispy1971 25 August, 1:53 am

    I’ve just bought a landrover freelander from a used car dealer when i first went to view the car the first thing i asked was whether or not a part on the propshaft was in good condition and whether or not it had been replaced recently as it can be a problem on this type of 4×4 i was told it was ok and that it had been done and not to worry however on the test drive i noticed a bearing type noise whilst driving i brought it to the attention of the dealer, he sad that he would have the car checked while it was having a mot, a week later when i went to pick the car up i asked if the noise had been looked into and was told that there was no problem, it was the brakes rubbing slightly that was making the noise and that it would get better and not to worry. Well it didn’t get better it got worse resulting in my propshaft seizing up exactly on the part i asked about on my first visit basically the bearing noise was the propshaft going wrong and now i’ve got to have all the prop completely repaired so i dont know what to do whether or not i should get in touch with the dealer as anybody got any advice on where i stand regarding the dealer and getting the car fixed

    Reply
  • Sandra 31 August, 9:45 am

    Hi!
    Recently my husband bought a second hand car (2001 Opel Astra)for £450 as the seller told it needed some not serious repairs (like a trim, a petrol pump and a mirror). We told the mechanic to repair everything and check if there are any other faults and we paid for it about £200 (the mechanic didn’t notice any other faults). Then my husband tanked it fully for about £50 just to discover that the engine was completely broken! He put a claim to the seller that the car was completely broken and not worth fixing anymore.
    The seller has brought OUR car (didn’t pay back for the petrol tanked or anything! so we paid for everything and didn’t take any money back, it was £450+ £200+ £50= £700!Didn’t even tell us he is going to do something with it) and bought us another one (didn’t ask if we want it or not). It was 1997 Honda Civic!!! for £700!
    Really it sounds like a joke. But it’s not the end yet. He went on two weeks holiday to Turkey, so we had to wait until he come back.
    BUT, we still got a log book so it was imposible to sell the car without it. What he actually did with OUR car. The seller’s friend (who was fixing and selling cars) wanted the log book back from us so we told him we must wait for the seller to come back from Turkey and we have to deal everything with him. So the man with his father blocked my husband’s car when he was at work (he’s a driver) and he forced my hubby to give the log book to him.
    Please help us solve this problem, do we have any rights? What can we do in such a stuation? I have a feeling that they did us over :(

    Many thanks!

    Reply
  • maggie 9 September, 3:19 pm

    If you bought this car in the UK you are protected under the 1974 Sale of Goods Act…. this is your Statutory Rights. The car must be fit for purpose and be durable. Look up the Act….. you keep all the receipts you paid etc., find out the head office of the company and write a letter (keep a copy for yourself)… Head the Letter… Sale of Goods Act – Statutory Rights.
    Say under the above act I am entitled to a free repair or replacement state the episodes of problems with the car. Etc.,
    Good luck,
    Maggie.

    Reply
  • Damanr 10 September, 5:17 pm

    I am an owner/operator roofing contractor and have an issue with a very large roofing product manufacturer. The product we bought through a local dealer has a visual deffect on a massive scale, and is no way linked to an install error. The roofing product is doing its job mechanically, but the finish color of the roof looks as though it has stripes all down the whole commercial roof. The manufacturer and dealer agreed that this was a defect and paid to replace the roof immediately. The second time we went to install the product the outcome was the same. The dealer claims no responsibility in the matter stating that is the manufacturer’s issue. The manufacturer is offering my end customer a considerable amount of money, still a small fraction compared to the replacement cost, to leave it as is. However the property is in a highly visible metropolitan area and the building owner wants this visual eye sore fixed. The amount they offered will not even cover half of the material required to replace the front section. So now, my end customer says his contract was with me to supply material and labor and if need be will have to name my company in the law suit to remedy this problem. Any idea on the proper avenue to take, as we are not a multi million dollar company that can afford to tie this up in court for 2 years?

    Reply
  • sharon 11 October, 1:30 pm

    Hi there i am in need of some advise big time i purchased a car form a dealer with a 3 month warranty which is as it stands only 7 days out i took the car back as there was a horrible squeak on it to which one of his mechanics went and put copper grease on the front pads as they thought it was that as the breaks where new i have just done the 40,000 mile service and found the squeak was not from the front it was due to the break pads being over worn on the back which has cause damage to the discs so i have had to replace both parts on inspection of the car when it was brought we could not see the break pads but we could the discs i have contacted the dealer and spoke to him and he said he will recoup the cost of pads at the price he would pay for it but although the discs looked ok when we purchased the car and could not see the pads am i able to try and recoup the cost for the discs or not and he was suppose to have carried out a pre delivery inspection service should that have not shown up when he carried this out ??? and he put a new MOT on it before purchase surely some where along the line it should have flagged up the price i have paid for the car is not cheap it is nearly £6000
    Thank you for your advise

    Read more: http://whatconsumer.co.uk/buying-a-car/#ixzz2hPquMDAJ
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    Reply
  • Simeon 8 November, 12:59 pm

    Hi,

    I recently bought a campervan of a private seller for over €7000 cash.
    A day later I discovered there was extensive damp which could not be seen with the naked eye, however behind some of the wallpaper the timber frame was rotting away. I have priced the damage at approximately £2000 to repair. I tried contacting the seller several times through calls and texts and they wouldn’t answer. I also called to their house and a family member came out and told me they had left the country, even though their rental car was sitting on the street!
    When buying the van I specifically asked about damp and was told they had no issues. The person fixing it has said the issue has probably been going on for over a year to get this bad. Ideally I would have liked to give the van back and get my money, however this isn’t looking likely so where do I stand with claiming for damages? It is a 1992 van, in good condition otherwise. I expected it to have some problems considering age but nothing on this scale.

    Regards,

    Simeon.

    Reply
  • Lee 22 November, 7:07 pm

    Hi,

    Hi, I bought a phone for £250 from a private seller via ebay just under 2 months ago. It worked fine until last week when it became blacklisted/barred. My network provider tell me it’s not by them and can’t tell me which network listed it. Apparently this is due to the phone being reported lost/stolen.

    I’ve tried contacting the seller who was initially responsive, but has now blocked my messages via ebay and ignoring my emails. I suspect it’s likely that they have done a fraudulent insurance claim on the phone.

    I’m outside paypals 45 day purchase protection. ebay have tried contacting the seller who hasn’t replied to them. ebay are now therefore recommending I contact citizens advice and/or small claims on line.

    I’ve repored the issue to the police fraud team, but told it’s unlikely this would result in me getting any financial refund etc. Do I have stand any chance of success here going through small claims? Is there any advice you could give me at this point?

    Yours hopefully, Lee

    Reply
  • Alicia 29 November, 9:11 pm

    I bought a car for 7000 with a 20 day warranty 11/03/2013. The dealers contractor put a passing inspection sticker on it, 10/28/2013. I owned the car a few days when it went to repair 11/13 and stayed till 11/25. I took it to a maine inspection station on getting it back and the car failed! It had 3 major defects

    “steering rack” “Left wheel HUB: and “Rusted brakes lines” …NH pased it only 3 weeks earlier, and shouldn’t have. What is my recourse. I am going to take it to my mechanic for repair, and sue for reimbursement or should considering the false inspection, can I get my money back. In 29 days. Ive put on barely 1000 miles and lost use of the car for 12 plus days

    Reply
    • Alicia 29 November, 9:12 pm

      Im sorry it was a 30 day warranty

      Reply
  • Miranda 9 December, 8:14 pm

    Hello, I bought a used refrigerator with a 90 day warranty. In the little over three months that I have had it, I have had 4 service calls on it because it will not cool. The ice in the freezer has melted! I had to pay one service call because they said it was “not broken” the second time. Now, here again, my warranty expired in November, and the thing is broken. They are saying that I need to pay to have it fixed, when clearly it’s a dud. Do I have any form of recourse?

    Reply
  • Katharine 7 February, 11:25 am

    I purchased a Ford Focus 05 plate in October 2013 and it came with 3 months warranty. A couple of weeks ago I booked the vehicle into my local car garage to get checked out as the car didn’t always start right away, I wanted the vehicle checked before the warranty ran out on 30th Jan 2014. Today the car is back at the same garage with a misfired cylinder which I am told is due to water getting in around the spark plugs. They have resealed but the spark plugs are badly corroded and two of them they are unable to remove. This now means I need the whole cylinder repaired which they have told me will be a few hundred pounds for labour alone.

    My car is now out of warranty so this is something I am going to have to cough up the cost for myself. Surely this fault should have been picked up when I had the car in to be checked for the starting problems?

    Would the garage be liable for not noticing this sooner when I originally had it in?

    Reply
  • Irene 8 February, 10:03 pm

    Bought a car 2007 plate from Arnold clark 3 weeks ago and its broken down 3 times now

    Reply
  • marisa 13 February, 8:28 pm

    Hi
    My father purchased a second hand computer screen from a local store yesterday and returned it today. The shop said that no refunds are given. They did not give hIm a receipt. Are there any rights as a consumer to have credit note or money back.

    Reply
  • Tracey 22 April, 9:59 am

    I brought a car from a recognised car dealer at the end of march, I noticed that the air con needed re gassing so took to a main dealer to be done who told me I have a hole in my condenser and is going to be over £500 to be fixed am I still covered on my 3 month warrenty from where i brought the car

    Reply
  • sharon smith 23 May, 11:56 am

    I bought a second hand car…… from a garage dealer…..I paid cash but he never gave me any info….log book – slip nothing – had to phone for him to tax it and the new tax has just arrived and have now noticed on my V5C/2 slip that came with the tax disc that the *Taxation class says DISABLED!! The dealer never mentioned this – he never said it was owned before by a disabled person . When my log book arrives in 4 weeks – will it say on the log book that it is a ex disabled owner. If so – how will this effect me when I want to re sell it. The dealer never mentioned anything like this to me…..which I THINK he should of done.

    Any help with this will be much appreciated……….

    Many thanks

    Reply
  • Tammy 30 May, 3:02 pm

    On March 25 2014 I bought a 2009 Nissan Versa from Parkway Nissan for $9700. On May 25 2014 I noticed a loud noise starting upon acceleration. The mechanics at Parkway told me I need a new muffler which will cost me $375. I have only driven the car 1470km. I want to know what rights I have and do I have to pay this cost or should they. I live in Ontario Canada.

    Thanks

    Reply
  • nicola 2 June, 10:49 am

    Hi I bought a 2nd car recently of a guy who pretended to be a private seller, I was doing my driving test the next day and wanted a car for passing. I had already looked at several others. he told me car was fine so I bought it, I couldn’t test drive as no licence til next day, though I went in the car with him, seemed ok though I know nothing about cars, paid £800 for a 16 year old car which to be honest is quite expensive especially as it only had mot and no tax, tax cost me a further 125 for 6 months, though because he said car was fine I was then willing to pay. only had the car not even 3 months yet and the gear box is gone, already had to pay for new brake pads, discs and calipers etc and found out he is actually a car dealership! do I have any right to complain? thanks

    Reply
  • g briggs 5 June, 10:27 am

    I recently purchased a car on finance with a 3month warranty and just discovered on receiving documents and checking mot history ot has had alot wrong with it its an 08plate and wondered if i had any rights after warranty runs out thanks

    Reply
  • Kevin stirrup 5 June, 6:20 pm

    I bought a car on fiancé and 3 months later it needs hundreds off pounds worth of work doing do I have any rights

    Reply
  • Kathryn 8 June, 12:27 pm

    Hi,
    I purchased a wedding dress from EBay which the item description stated the dress was size 10/12 however when I received the dress the label clearly says size 8.
    I have been disputing this with the seller since March and agreed to return the item for a full refund.
    I returned the item via tracked courier costing under £10 noting to seller charged me £30 for the same service same courier.
    Since then the seller refuses to issue my refund – she says she hasn’t got it back.
    I sent it to the address she detailed and have a courier copy of the signature (although this is just a scribble)
    She has constantly delayed the process by taking days to consider which address I should return the item too, then when It arrived at her work address she said she wasn’t going in to work for a few days so didnt know if it had arrived or not.
    I opened a case with EBay and escalated it but eBay said I couldn’t have an automatic refund because it was outside of their 45 day money back guarentee timeframe.
    I appealed this due to the delays from the seller which could be clearly seen in the comms in the resolution centre msgs and that eBay themselves had incorrectly noted on the file that the seller had provided tracking info – she hadn’t the tracking info was mine when I returned the item. I don’t feel they have looked at it properly and don’t know what to do next?

    I purchased the dress in good faith, paid the £30 postage she quoted and retuned the item at my expense.
    She now has my money and the dress back and I have nothing.
    Any advise would be appreciated.
    Considering small claims court?

    Reply
  • jason 17 June, 1:04 am

    Hello- Ive recently bought a car from a dealer, paid £3000 for it. Ive had the car for less than six months and now the gearbox is cruching and griding when going into third, fouth and reverse. When i bought the car i was told there would be three months warranty on it which i had to sign for. After looking over the documentation the dealer had ticked one month warranty and i stupidly took his word for three and signed for it. Do i have any legal rights???? The cost of a new gearbox fitted is around £800-£1000 which i think is unfare i should have to pay it!

    Reply
  • Rose 17 June, 4:29 pm

    I ordered a old fashioned wardrobe from a antique second hand shop and paid £220 cash When it was delivered they could not get it up my stairs and took it back to their van I went back to the shop to get a refund and was told as they were a charity run business they can only give me a credit note How do I stand?

    Reply
  • sam 23 June, 8:19 pm

    My husband bought a second hand motorbike from a dealer Saturday… It didn’t come with any warranty as it’s previous owner returned it with an electrical fault they said they had fixed the problem. It had only 206miles on the clock and is a 2014 plate, by Monday morning when my husband wanted to drive to work it wouldn’t start are they liable to fix it ?

    Reply
  • sarah 28 June, 3:14 pm

    I brought a vauxhall zafira two weeks ago from a trader in birmingham he delivered the car to me after I had driven it for the 1st time I noticed there were a few chips in the windscreen then I noticed I could always smell petrol I got told the flexi hose needs repairing and the back box of the exhaust needs to be replaced. I got.in touch with the dealer as I have a month warranty with the car he said he would sort itafter. Lots of calls to him I ended up taking the car back to him with the intention of him fixing it however I ran out of time as he didnt turn up on time and I couldnot get it done. He then said he would be intouch on the monday. This did not happen I text him I called him and he never got back to me then on thurs this week I broke down had to call out a mobile mechanic who informed me that the starter motor had gone and that the trader would of been aware of this. I tried to contact him through phone calls text messages even e mails and on whattsapp. He ignored everything. He since blocked me on whattsapp and not replied to anything. I still have two weeks warrinty left on the car. I have sent him a official letter explaining my sistuation and that I want redunding for the repairs for which I will send invioces for. What are my chances of getting reembursed?

    Reply
  • David 9 July, 7:40 pm

    I brought a used car from a second hand dealership and when I looked at the car the head unit for the stereo was missing, I asked the salesman if the stereo system would work once I fitted a new head unit. However once I got brought the car and fitted a head unit it turned out that there is no original sub and amp and also every speaker was missing as well resulting in what I believe to be a big bill getting everything sorted. Do I have any rights regarding this?

    Reply
  • rose 11 July, 1:20 pm

    I bought a new cooker in a second hand shop with a years gureentee.when i went to use the oven its been used.whats my rights im going back today to show them the pics i took.

    Reply
  • Matt 15 July, 5:18 pm

    I Bought TV 42″ For £150 4weeks Ago Through gumtree selling site 2nd Hand And since Saturday it’s Developed A Picture Fault.ive Sent Person I Bought from Emails To explain This But have still got no reply.Ive had TV looked at & Told panel has gone on LCD & It’s Due To TV Being At least 3 yrs Old.any Help Or Advice Would Be Appreciated
    Thankyou
    Matt

    Reply
  • JJ 15 July, 6:56 pm

    Hi
    I bought a second hand car 8 days ago, which had an MOT the day before I picked it up. Ever since I’ve been driving it, I have suspected it was a little noisier than it should be upon acceleration. I have always had bigger/faster cars, so thought perhaps it was just me being daft. Apparently not, whilst driving the car today, day 8, the entire exhaust fell off. What can I do and what are my rights please? I bought the car from a used car dealer. I cannot understand how it passed the MOT anyway, as the exhaust has lots of corrosion and I can hear lots of rust, I think, inside the exhaust if I move it back and forth. Thank you

    Reply
  • Simon Webb 16 July, 4:16 pm

    We brought a 2000 Ford KA from a second hand car dealer back in April time. We have just had the MOT on the car and it has failed very badly and the cost will be more than the car is worth. As we have only had the car for a few months and the second hand dealer sent the vehicle to be checked before giving the vehicle to us, is there anything we can do as we cannot afford the repairs.

    Reply
  • nicolene 16 July, 10:38 pm

    I buy a second hand laptop at n computer shop on the 05/072014 I take it back on the 15/07/2014 because the it did not work I ask for my money they say they wil fone me for my money because thy did not have money thy wil fone me its 2days stil wait for them to fone me I leave the laptop with them wat can I do

    Reply
  • Charlotte Shaw 16 July, 11:10 pm

    I brought my car from a well know car dealership, it’s 2008 and had it’s MOT the day I went to see the car, and no faults came back, I’ve already had to take the car back as my brake lights went and I had to have a new brake light switch, this was included in my warranty(3 months or 3000 miles whichever comes first) it’s now the 4th month and my steering keeps going and my brake have become sensitive my headlight then on randomly and the engine makes a weird grinding noise, I was told when brought that there were no problems with the car, should I stl pay for repairs? or kick up a fuss?!
    thanks

    Reply
  • mr g b capps 17 July, 9:29 pm

    good evening ,ill get straight to the point ,I paid £10000,for a citreon piccaso 3 year ago still got 600 left to pay on car loan but been told today after going to a garage for a oil leak to get rid of it the enging had it and its only done 49000 miles ,do I have any rights to get money back ,,

    Reply
  • Daniel 22 July, 12:32 pm

    Hi, I just bought a bike from a guy selling on one of the local websites, Now he made it very clear that there was damage to the bike and we were fine with that.

    I was wondering though, the damage is covered by warrenty, he was just to lazy to get it fixed, can i take the bike into the store and get the shop to fix or replace it? are my rights the same as the original purchaser, The bike offers a Life Time Warranty for damage like that.

    Reply
  • Gill 23 July, 9:38 am

    Hi I bought a 2013 car from lookers 8sks ago. Within wks of having it my gearbox became really really stiff hard to put in gear & has a low biting point also it drags to one side. I emailed the garage a month ago 4 me to get it looked at via email they’ve hold me via email that the dragging to one side is not covered under warranty & they will ring me but I find they are just fobbing me off all the time. I paid £10,000 4 the car.

    Thanks

    Gill

    Reply
  • maggie 27 July, 11:27 am

    But the BUYER from new does have Stautory Rights under the sale of goods act. 1979 or similar year.
    I would get back to the person who sold you the TV and say, if he/she has the receipt or other proof or purchase that they could write to the Items Manufactures and say:
    Dear Sir,
    I purchased this TV from you on (date) and it has gone wrong. I enclose the receipt…(make sure you also copy the receipt and keep it), under the Sale of Goods and Services Act 1979 a product needs to be of sound quality fit for purpose and durable. This act I believe covers me for 5 years. The TV is only 3 years old.
    Please send me details of how I can send this TV to you, for Repair or Replacement under the act.
    Kind regards,
    (The Purchasers Name) Signed.

    If they are a good person they will do this for you.
    GOOD LUCK!

    Reply
  • barry winsbury 28 July, 8:06 am

    just purchased a compressor via ebay
    described in item specifics as used with the definition of good working condition and fully functional.
    in the advert
    described as good twice in the wording advert
    trust me I am a good ebayer look at my feedback
    when picking it up it could not be tested as it is 110volt
    had a look a bit more dirty than you would normally expect but trusted his word
    got it home plugged it into power pack and it was no go
    spoke with the seller he agreed I could take a closer look
    the components tested up ok with exception of the motor the closer look shows this is an old worn out unit
    reported this back to the seller
    he then accused me of breaking it
    have asked seller for a full refund and my costs £40 fuel
    this is not of merchantable quality and would never have had my bid had it been advertised properly I believe the owner would have known this unit is no good
    the compressor can be inspected by a qualified person to prove its no good if needed
    can I get my costs as well as a refund

    Reply
  • Kelly 30 July, 5:20 pm

    I purchased a car a ford fiesta on Monday when I drove car on Tuesday I noticed the car was miss firing and a squeaking notice coming from the back end of car the more I drive the worse it gets I also have only had the car 2and half days and I feel the model of the car isn’t right for me Iv told the dealer about the problems and Iv asked if they will take the car back and I will swop it for another car on the forecourt at the value of £1900 which I paid for the fiesta they have agreed to send car to there garage to fix the problems Iv exsperianced but I haven’t got a reply on swopping the vehicle I’m wondering if legally I have the right to ask them to swop the vehicle , befor buying the car I did test drive it but only for 5 mins as there wasn’t any petrol for me to have a good run in it regards kelly

    Reply
  • Rachel Woods 1 August, 10:56 am

    hi i recently bought a car from a used car dealership i have had warning lights come up on the dashboard and the engine dosent sound to bad but there is a slight rattling noise which could be the belt or a bearing going they have said that it sounds normal but when i took it to another person to be listened to he reckoned something was wrong, i obviously didnt tell them that id had it checked out previously, but i didnt get a warranty with the car, i paid £897 pounds for the car and the warranty started at 160 for 6 months but surly by law theres a cetain amount of time before they can charge you for anyworks on it, ive only had it since friday, any advice would be much apprecitaed :-)

    Reply
  • william harris 1 August, 6:48 pm

    i brought a brand new 2014 truck from an dealer one day had to bring it back because of computer problem they had to find the part after five days than now the truck had to be put back in the shop for low power problem they say nothing can be done what can i do

    Reply
  • davy 2 August, 11:24 am

    I was wondering if i could get advice. I bought a second hand car for 4495. The dealer gave me 6 months warranty but on 5 month the crack sensor went on car. I covered cost for recovery. 9month since i bought it the turbo is on way out. I seen the dealer and said that im not happy and that its npt fit for purpose and its faulty goods. He said he woild fit turbo if i bought it but i dont think this is enough as i bought a 5k car so i wouldnt have these problems and now im thinking of going to trading standards and small claims court. I dont trust the dealer and think hes lied about other things like full service , new timing belt etc and i think i should get engineers report done. Do i have a case?

    Reply
  • davy 2 August, 11:35 am

    I was wondering if i could get advice. I bought a second hand car for 4495 on 56 reg. Vw passat 2.0tdi. The dealer gave me 6 months warranty but on 5 month the crack sensor went on car. I covered cost for recovery got that fixed or fannied up. 9month since i bought it the turbo is on way out. I seen the dealer and said that im not happy and that its not fit for purpose and its faulty goods. He said he woild fit turbo if i bought it but i dont think this is enough as i bought a 5k car so i wouldnt have these problems and now im thinking of going to trading standards and small claims court. I dont trust the dealer and think hes lied about other things like full service , new timing belt etc and i think i should get engineers report done. Do i have a case?

    Reply