Which? Says that some energy suppliers are breaching Consumer Protection Regulations (CPRs), since they are allowing customers without their knowledge to accumulate large debts through underpaid energy bills.
This is causing consumers to be left with a large bill from prior years of underpaid bills, since most energy bills are based on estimates instead of actual [...]
All Posts Tagged With: "Consumer Protection"
Regulators Asked to Investigate Energy Suppliers
Google and Ebay Profiting from Sale of Illegal Goods
Fires caused by children playing with novelty lighters costs lives, but Google and ebay continue to allow these items to be advertised on their web sites.
Since March 11th 2008 retailers have been prohibited from selling novelty lighters. Novelty lighters are defined as being appealing to children in terms of their shape e.g. toys, [...]
Consumer Complaints Top 10 2008
For the third year running, complaints about second hand cars top the list of consumer complaints for 2008. According to figures released by Consumer Direct, this figure is up by 12% on the previous year, indicating that the problem would seem to be getting worse. The vast majority of the complaints relate to cars bought [...]
January 29th, 2009 | Catriona | 2 comments | Continued
Exercise your Rights when Joining a Gym
It’s that time of year again. The annual new year rush to join the gym. Health and fitness clubs will sign up more members in January than at any other time of year, and in your enthusiasm to join, you will probably sign there and then without reading through the all important Ts and Cs [...]
December 9th, 2008 | Catriona | 1 comment | Continued
Unfair Contract Terms
When a dispute arises over a clause in a contract, it is easy for the party defending this clause to say ‘well, you should have read the contract’. But how many of us actually take the time to trawl through the small print when signing up to an agreement? Most of us will assume good [...]
December 5th, 2008 | Catriona | 19 comments | Continued
Avoiding Liability for Breach of Contract
Large powerful firms have legal teams at their disposal for the writing of contracts. These contracts may be cleverly and creatively worded so that in cases of a breach, their liability is limited or even excluded. Legislation in the form of the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations [...]
December 4th, 2008 | Catriona | 0 comments | Continued
Consumer Rights
Most of us have, at some time in our adult lives have experienced poor quality, suffered economic loss, been injured or generally felt aggrieved by the attitude of powerful retailers. You may choose to do nothing and learn from the experience, or you may decide to take action against the offending party by investigating your [...]
November 9th, 2008 | Catriona | 17 comments | Continued
If the Tour Operator Goes Bust
Along with the raft of airlines which have collapsed over the previous 12 months, we hear of yet another tour operator which has gone the same way. XL Leisure group ceased trading earlier this month, with the loss of 2000 jobs and countless holiday plans ruined. So what are your rights and remedies if the [...]
September 13th, 2008 | Catriona | 0 comments | Continued
Sale of Goods Act
The Sale of Goods Act 1979 is perhaps the most useful and relevant to the problems many consumers face when they make purchases on the High Street, online or by mail order. It is worth knowing about this piece of legislation, in terms of what rights you have and how you can resolve the situation, [...]
July 18th, 2008 | Catriona | 82 comments | Continued
Payment Protection Insurance (PPI)
What is Payment Protection Insurance?
Payment Protection Insurance, or PPI, is a policy which covers your monthly repayments in the event that you are unable to work due to accident, ill health or unemployment. It is usually taken out when applying for a mortgage, loan or credit card, although policies can be bought separately from insurers [...]
Who do I Sue?
Bear in mind that under the Consumer Protection Act you can only sue in the event of death, personal injury and damage to private property in excess of £275. You would not be able to sue for loss or damage to the product itself. Therefore if you were to buy a defective car, which then [...]
July 1st, 2008 | Catriona | 0 comments | Continued
Consumer Protection Act
The Sale of Goods Act provides protection against goods which are of poor quality. As we have mentioned, the definition of ‘quality’ takes into account fitness for purpose, appearance and finish, freedom from minor blemishes, durability and safety. If a product is unsafe, we must look to the Consumer Protection Act as it provides different [...]
July 1st, 2008 | Catriona | 2 comments | Continued
