A recently published ‘special edition’ of the popular Which? magazine, that’s normally only available on subscription, is now on sale at Sainsbury’s.
The Which? Groups has struck a deal with the supermarket, after a successful trial in February. The very first week that the magazine hit the shelves in Sainsbury’s, it sold more copies than the [...]
All Posts Tagged With: "Consumer Rights"
Which? On Sale At Sainsbury’s
Faulty Playstation 3 Rights
We have received many complaints regarding the so-called YLOD (Yellow Light of Death Fault) that is affecting a number of Sony Playstation 3 (PS3) owners and have created this guide to help them get their consoles fixed for free.
In the UK consumers have statutory rights that give them six years from the date of purchase [...]
Consumer Rights Mostly Ignored
One in three shoppers feel their consumer rights have been ignored when trying to return goods or get a refund.
In a survey* for the ‘Know Your Consumer Rights’ campaign nearly 40 per cent of men and just over 30 per cent of women said that they felt retailers had attempted to dismiss their claims when [...]
Faulty Laptop Your Rights
Your statutory rights give you six years from the date of purchase to make a claim (five years Scotland) and are in addition to any warranty that came with the laptop. The Sale of Goods Act 1979 is fundamental and says that goods including laptops must be:
Of Satisfactory Quality
This includes fitness for purpose, life [...]
Direct Marketing and Your Rights
Direct Marketing – What does it mean for you?
If you were to ask the average person in the street about their view of direct marketing, it is likely that you would draw no response. For many people, the term, ‘direct marketing’ tends to be associated with stories about so called ‘junk mail’ or other examples [...]
Default, Arrears and Debt Collection Agencies
Default on payments
The Consumer Credit Act (CCA) requires certain procedures be followed and specific documentation be provided in the event that two or more payments are missed. Within 14 days of the second default payment, the lender must send you a notice of default to include the following:
Exact details of [...]
February 25th, 2009 | Catriona | 3 comments | Continued
Consumer rights when buying a sofa
If you have experienced problems buying a sofa or having one upholstered, then you are not alone. Complaints relating to sofas feature significantly in Consumer Direct’s top ten and the problem shows no sign of improving. So what do you need to watch out for and what are your rights?
Cooling off?
Buying a sofa is a [...]
Phones 4U caught mis-selling
Phones 4 U has been in the news again – for all the wrong reasons. They have been under investigation by Ofcom for the last 6 months, in response to the high number of consumer complaints regarding hidden charges, mis-selling and poor customer service.
The telecoms regulator found them guilty of engaging in the following practices [...]
Consumer Complaints Top 10 2008
For the third year running, complaints about second hand cars top the list of consumer complaints for 2008. According to figures released by Consumer Direct, this figure is up by 12% on the previous year, indicating that the problem would seem to be getting worse. The vast majority of the complaints relate to cars bought [...]
January 29th, 2009 | Catriona | 2 comments | Continued
Supply of Goods and Services Act 1982
The Supply of Goods and Services Act 1982 aims to protect consumers against bad workmanship or the poor provision of services. It covers contracts for work and materials, as well as contracts for pure services, and remember, this still applies even in everyday situations – such as going to the hairdressers or the dry cleaners [...]
December 10th, 2008 | Catriona | 24 comments | Continued
Exercise your Rights when Joining a Gym
It’s that time of year again. The annual new year rush to join the gym. Health and fitness clubs will sign up more members in January than at any other time of year, and in your enthusiasm to join, you will probably sign there and then without reading through the all important Ts and Cs [...]
December 9th, 2008 | Catriona | 1 comment | Continued
Unfair Contract Terms
When a dispute arises over a clause in a contract, it is easy for the party defending this clause to say ‘well, you should have read the contract’. But how many of us actually take the time to trawl through the small print when signing up to an agreement? Most of us will assume good [...]
December 5th, 2008 | Catriona | 19 comments | Continued
Tips for Safe Online Shopping this Christmas
Like it or not, the Christmas shopping frenzy is nearly upon us, and with an increasing number of us choosing to do our Christmas shopping online, it means making an even earlier start. But how much do you know about your rights when buying from the internet? A recent survey by the OFT found that [...]
November 17th, 2008 | Catriona | 0 comments | Continued
Consumer Rights
Most of us have, at some time in our adult lives have experienced poor quality, suffered economic loss, been injured or generally felt aggrieved by the attitude of powerful retailers. You may choose to do nothing and learn from the experience, or you may decide to take action against the offending party by investigating your [...]
November 9th, 2008 | Catriona | 17 comments | Continued
Misleading Commercial Practices: Unfair Trading Regulations 2008
The practice of incorrect or misleading descriptions, statements, marketing and pricing was made unlawful under the both the Consumer Protection Act and the Trade Descriptions Act. This legislation has now been replaced in large part by the Consumer Protection from Unfair Trading Regulations 2008. The regulations outlaw three specific practices:
Misleading actions.
Misleading omissions
Aggressive sales tactics.
1. Misleading [...]
September 28th, 2008 | Catriona | 0 comments | Continued
