The practice of incorrect or misleading descriptions, statements, marketing and pricing was made unlawful under the both the Consumer Protection Act and the Trade Descriptions Act. This legislation has now been replaced in large part by the Consumer Protection from Unfair Trading Regulations 2008. The regulations outlaw three specific practices:
Misleading actions.
Misleading omissions
Aggressive sales tactics.
1. Misleading [...]
September 28th, 2008 | Catriona | 0 comments | Continued
Along with the raft of airlines which have collapsed over the previous 12 months, we hear of yet another tour operator which has gone the same way. XL Leisure group ceased trading earlier this month, with the loss of 2000 jobs and countless holiday plans ruined. So what are your rights and remedies if the [...]
September 13th, 2008 | Catriona | 0 comments | Continued
What Consumer presents its top ten consumer tips to help you know your rights and stay one step ahead of the retailer. We also expose the myths relating to some of the most common consumer complaints.
1. Pay on credit card
Where possible, always pay for items over £100 by credit card. This is because if [...]
The Regulations
If you have booked a holiday through a tour operator with travel and accommodation booked together as a package, you will be protected by the Package Holiday Regulations. Under these regulations, you are able to claim compensation from the tour operator in the event that something went wrong, was not as described or was [...]
Consumer Rights were reinforced by the introduction of the Package Holiday Regulations, which imposes liability on the tour operator for any failure to suitably perform any aspect of the contract. This means the tour operator takes responsibility for flights, accommodation, transfers etc, even if it was not their fault directly. As the name suggests, these [...]
August 25th, 2008 | Catriona | 0 comments | Continued
There has been a flurry of complaints surrounding the sharp and unexpected increases in rates of interest payable by users of MBNA credit cards. To make this look slightly more devious, this is tending to take effect around the time that customers come to the end of their introductory low or zero rated interest periods. [...]
July 27th, 2008 | Catriona | 1 comment | Continued
People often talk about the Data Protection Act, but in reality few people know very much about it. It is a very powerful piece of legislation aimed at protecting consumers against the unlawful handling of their personal information, and one which provides rights and remedies if you suffer damage or distress as a result.
The responsibilities [...]
The Sale of Goods Act 1979 is perhaps the most useful and relevant to the problems many consumers face when they make purchases on the High Street, online or by mail order. It is worth knowing about this piece of legislation, in terms of what rights you have and how you can resolve the situation, [...]
July 18th, 2008 | Catriona | 0 comments | Continued
Extended warranties are a relatively new sales opportunity for the retailers and have not been without their fair share of bad press. Both the OFT and the Competition Commission have investigated claims of unfair terms, mis-selling and excessive profiteering. So the question is, are they worth it?
Your basic warranty
Let’s first define what a warranty [...]
As many of us know, Using a credit card for transactions over £100 provides you with an automatic insurance policy should the supplier you are dealing with go bust or disappear, or if the goods turn out to be faulty. This is because under Section 75 of the Consumer Credit Act, if you run into [...]
July 9th, 2008 | Catriona | 0 comments | Continued
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