Most of us have, at some time in our adult lives have experienced poor quality, suffered economic loss, been injured or generally felt aggrieved by the attitude of powerful retailers. You may choose to do nothing and learn from the experience, or you may decide to take action against the offending party by investigating your [...]
November 9th, 2008 | Catriona | 14 comments | ContinuedAll Posts Tagged With: "Consumers Legal Rights"
I’ve been sent stuff I never ordered!
The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Protection against card fraud for mail order goods and services
We will discuss this later in reference to the Consumer Credit Act, but for goods and services paid for under a distance selling contract, you are protected against fraudulent use of your payment card. If you ever find an entry on your bank statement for a sum of money that you did not authorise, in [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Returns and refunds
Getting your money back
Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must [...]
It’s second hand – do I have any rights?
There is a section devoted specifically to buying from online auction sites such as ebay, but for now there are some points to bear in mind when buying second-hand.
Firstly, remember that the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a business’ [...]
