In order for the regulations to apply, you must be sure that the trader pays an unsolicited visit to your home or place of work, rather than through any request you might have made. If you have requested a visit for a particular product or service, and the trader sells you something else entirely, then [...]
June 30th, 2008 | Catriona | 0 comments | ContinuedAll Posts Tagged With: "Consumers Legal Rights"
I’ve been sent stuff I never ordered!
The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Protection against credit card fraud for mail order goods and services
We will discuss this later in reference to the Consumer Credit Act, but for goods and services paid for under a distance selling contract, you are protected against fraudulent use of your payment card. If you ever find an entry on your bank statement for a sum of money that you did not authorise, in [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Returning mail order goods
Unless you are required to return the goods, and you were informed of this, your only obligations are to make the goods available for collection and to take reasonable care of them while they are in your possession. This is called a duty of care. Where the supplier has made provision to collect the goods, [...]
June 30th, 2008 | Catriona | 0 comments | Continued
