It’s always nice to hear those five little words after giving your loved ones their presents this Christmas… Did you keep the receipt? As thousands of us flock back to the shops with unwanted, inappropriate or faulty gifts, What Consumer gives you the lowdown on your consumer rights.
Do shops have to give me my money [...]
All Posts Tagged With: "Distance Selling Regulations"
Unwanted and Damaged Christmas Presents
Delivery and Collection of Goods
With the increase in online shopping comes an obvious increase in the number of complaints regarding delivery of goods – whether this is non-delivery or delivery of damaged items. So where do you stand?
The first point to distinguish is whether you ordered the goods under a distance selling contract, or whether you arranged delivery after [...]
Online Auction Sites
The practice of buying goods from internet auction sites such as e-bay, and other online market places such as Amazon’s ‘Sell Your Stuff’ is becoming more and more mainstream. In these instances, you are not buying from the sites themselves, but from individuals who have put their possessions or products up for sale on those [...]
July 1st, 2008 | Catriona | 6 comments | Continued
Returns and refunds
Getting your money back
Under the distance selling regulations, you are quite within your rights to change your mind at any time within the first seven days, return the goods and get a full refund. This means without financial penalty of any kind – such as a cancellation charge or a ‘restocking’ fee. The supplier must [...]
Guide to Shopping Online
Most people do not realise that when they shop online from a UK retailer they have additional consumer protection and unfortunately that also includes the traders.
Online purchases are covered by the Distance Selling Regulations (DSR) which provide shoppers with a seven day cooling off period. This is because you the purchaser has not had an [...]
