Financial firms are not providing the level of customer service necessary to succeed or keep customers in the tough economy. Phil Jones, campaigner on personal finance for Which? indicated that the finance industry needs to go through dramatic changes for the future.
Jones said that the number of unhappy customers is a “poor reflection” on the [...]
All Posts Tagged With: "FSA"
Complaints Against Financial Institutions Soar
Unfair Bank Charges
Banks have traditionally levied heavy financial penalties on consumers who exceed their overdraft limits or have insufficient funds to honour cheques or direct debit payments. In April 2007, the OFT launched an investigation into whether these charges were fair and legal in terms of reflecting the true administrative cost to the bank. This was followed [...]
July 7th, 2008 | Catriona | 0 comments | Continued
