If an item is reduced in price due to a sale, your rights are the same as if it were a full priced item. If however, the item is reduced due to a defect and you are made aware of that defect, you cannot then return the item on the basis of that defect. Sounds [...]
June 15th, 2008 | Catriona | 0 comments | ContinuedAll Posts Tagged With: "Quality"
I bought it from a bloke down the pub
As mentioned in ‘How long should it last?’, the statutory term of satisfactory quality only applies if you have bought something from a commercial entity – a supplier or retailer who is acting ‘in the course of a business’. In this respect, your rights under Sale of Goods apply even if the item you have [...]
June 15th, 2008 | Catriona | 0 comments | Continued
How long should it last?
Durability
Durability is another recent addition to the definition of quality. How long should a dishwasher or a vacuum cleaner or a printer last? This is a very common source of complaint and one which manufacturers were always quick to turn back on the consumer, requiring them to provide proof that the item did not conform [...]
It is not fit for purpose
That’s a legitimate claim as long as you are using the item for the purpose for which it was intended. This is the principle of fitness for purpose. There is no point claiming that paint thinner has had adverse effects if it is not being used as paint thinner! Similarly, if you are commissioning the [...]
June 15th, 2008 | Catriona | 0 comments | Continued
How do you measure quality?
Satisfactory quality is defined as what a ‘reasonable person’ would regard as acceptable, and takes into account factors such as price paid, fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. If it becomes apparent that an item is not of the quality you were led to expect, you were [...]
June 15th, 2008 | Catriona | 0 comments | Continued
