So far this year 24 airlines have gone bust, the latest being Silverjet and Zoom, leaving thousands either stranded or out of pocket. So what are your rights and remedies if your airline collapses?
Some consumers will be protected and eligible for refunds or alternative flights depending on how, where and from whom they booked [...]
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If the Airline Goes Bust
Returning Damaged or Faulty Goods
The Sale of Goods Act covers the purchase of most things from shops, suppliers and online or mail order retailers. It also details the retailers obligations in situations where you have to return an item to them take on the basis that it is damaged or faulty – or both.
Your statutory rights
One of your principal [...]
Buying Clothing and Footwear
Your statutory consumer rights with regard to the purchase of clothing and footwear can be found in the Sale of Goods Act. They refer to standards of quality and consumer expectations, and what you should do if these are not met.
Your statutory rights
Any item of clothing or pair of shoes you buy should be of [...]
Do shops have to give me my money back?
When you buy something from a shop you are entering into a legally binding contract. Therefore they don’t have to give you a refund simply because you have changed your mind. Only if one of your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose) do [...]
June 30th, 2008 | Catriona | 100 comments | Continued
…And if my statutory rights are breached?
What are my entitlements?
The Sale of Goods Act requires that goods be accurately described, of satisfactory quality and fit for any purpose specified. In other words, they must ‘conform to the contract of sale’. If this is not the case within the first 6 months after purchase, you have a range of remedies available to [...]
