Until recently, the Doorstep Selling Regulations only covered contracts which were made in the consumer’s home or place of work as a result of a cold call or an unsolicited visit. New Regulations (The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008) have recently come into force which [...]
September 30th, 2008 | Catriona | 24 comments | ContinuedAll Posts Tagged With: "right to cancel"
What Consumer’s Top Ten
What Consumer presents its top ten consumer tips to help you know your rights and stay one step ahead of the retailer. We also expose the myths relating to some of the most common consumer complaints.
1. Pay on credit card
Where possible, always pay for items over £100 by credit card. This is because if [...]
Cooling off and Cancellations
Contracts are, by definition, legally binding, therefore it’s difficult to cancel without financial penalty unless you can prove breach of contract. In many situations however, such as buying goods from shops, you are able to cancel the contract and get your money back. But unless the goods are faulty, this is not an automatic right, [...]
July 8th, 2008 | Catriona | 138 comments | Continued
Buying Online
New Regulations have introduced greater consumer protection measures for the increasing number of people buying online and by mail order. Although the practice is still not without its problems due to the anonymity of the web and the regularity of card fraud.
The purchase of goods and services over the internet, by phone or by mail [...]
Distance selling: your right to cancel
One of the most important implications of the distance selling regulations is a seven day cooling off period during which you have the right to cancel and get a full refund. In reality, it is more than seven days, because it starts at the point at which contracts are concluded, and ends seven working [...]
June 30th, 2008 | Catriona | 1 comment | Continued
Mail Order and Distance Selling – know the facts
If you’ve ever ordered a product or commissioned a service in this way, the seller has certain obligations, and you have certain rights which are worth knowing. Firstly, the supplier must provide you with pre-contractual information in respect of identity of the supplier, description of the main characteristics of the product or service, price, delivery [...]
June 30th, 2008 | Catriona | 0 comments | Continued
