What Consumer presents its top ten consumer tips to help you know your rights and stay one step ahead of the retailer. We also expose the myths relating to some of the most common consumer complaints.
1. Pay on credit card
Where possible, always pay for items over £100 by credit card. This is because if there [...]
All Posts Tagged With: "right to cancel"
What Consumer’s Top Ten
Cooling off and Cancellations
Contracts are, by definition, legally binding, therefore it’s difficult to cancel without financial penalty unless you can prove breach of contract. In contracts for services, you have three fundamental statutory rights - that the supplier will do the job with reasonable care and skill, at reasonable cost and within reasonable time. Any failure to do [...]
July 8th, 2008 | Catriona | 0 comments | Continued
Buying Online
New Regulations have introduced greater consumer protection measures for the increasing number of people buying online and by mail order. Although the practice is still not without its problems due to the anonymity of the web and the regularity of card fraud.
The purchase of goods and services over the internet, by phone or by mail [...]
Doorstep selling - Your right to cancel
With any contract or sale which is concluded in this way, you must be sure you have been presented with clear written notice of your 7 day right to cancel, at or before the time the contract is made. If you have not, the contract is legally unenforceable. This notice, which cannot be in the [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Doorstep selling
All householders can expect, at some point, to be greeted by a cold-caller trying to sell them stuff – whether this be cleaning products, encyclopaedias or home improvements. It can be difficult enough to tell them you’re not interested, and it can be more difficult still to ask them to leave once they are inside [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Mail order - your right to cancel
One of the most important implications of the distance selling regulations is a cooling off period of 7 days during which you have the right to cancel. The supplier must provide you with details of your cancellation rights, any duty to return the goods should you cancel, and whether you will have to pay for [...]
June 30th, 2008 | Catriona | 0 comments | Continued
Mail Order and Distance Selling - know the facts
If you’ve ever ordered a product or commissioned a service in this way, the seller has certain obligations, and you have certain rights which are worth knowing. Firstly, the supplier must provide you with ‘prior information’ in respect of identity of the supplier, description of the main characteristics of the product or service, price, delivery [...]
June 30th, 2008 | Catriona | 0 comments | Continued
