What Consumer presents its top ten consumer tips to help you know your rights and stay one step ahead of the retailer. We also expose the myths relating to some of the most common consumer complaints.
1. Pay on credit card
Where possible, always pay for items over £100 by credit card. This is because if [...]
All Posts Tagged With: "sale of goods act"
What Consumer’s Top Ten
Returning Damaged or Faulty Goods
The Sale of Goods Act covers the purchase of most things from shops, suppliers and online or mail order retailers. It also details the retailers obligations in situations where you have to return an item to them take on the basis that it is damaged or faulty - or both.
Your statutory rights
One of your principle [...]
It’s second hand – do I have any rights?
There is a section devoted specifically to buying from public auction sites such as ebay, but for now there are some points to bear in mind when buying second-hand. Firstly, remember that the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a [...]
June 30th, 2008 | Catriona | 0 comments | Continued
The shop doesn’t want to know - they say it’s the manufacturer’s responsibility
The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any [...]
June 30th, 2008 | Catriona | 3 comments | Continued
What are my Statutory Rights?
You often see signs in shops at the counter which say ‘this does not affect your statutory rights’. But what does this mean? What we are talking about here are the legal obligations of retailers and suppliers to protect consumers from fraud, poor quality, misrepresentation or economic loss. The sale of goods is subject to [...]
June 26th, 2008 | Catriona | 8 comments | Continued
