All Posts Tagged With: "sale of goods act"

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Faulty Playstation 3 Rights

We have received many complaints regarding the so-called YLOD (Yellow Light of Death Fault) that is affecting a number of Sony Playstation 3 (PS3) owners and have created this guide to help them get their consoles fixed for free.
In the UK consumers have statutory rights that give them six years from the date of purchase [...]

September 20th, 2009 | Tony | 265 comments | Continued
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A two-year EU Directive on the Sale of Goods?

Earlier this year, the papers were full of this – a European Directive entitling all European consumers to a repair or a replacement for goods which fail within two years of purchase. It was not new but clearly stated that “Sellers … are obliged to guarantee the conformity of the goods with the contract for [...]

July 5th, 2009 | Tony | 1 comment | Continued
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Faulty Laptop Your Rights

Your statutory rights give you six years from the date of purchase to make a claim (five years Scotland) and are in addition to any warranty that came with the laptop. The Sale of Goods Act 1979 is fundamental and says that goods including laptops must be:

Of Satisfactory Quality
This includes fitness for purpose, life [...]

June 8th, 2009 | Tony | 3 comments | Continued
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Consumer rights when buying a sofa

If you have experienced problems buying a sofa or having one upholstered, then you are not alone. Complaints relating to sofas feature significantly in Consumer Direct’s top ten and the problem shows no sign of improving. So what do you need to watch out for and what are your rights?
Cooling off?
Buying a sofa is a [...]

January 30th, 2009 | Catriona | 1 comment | Continued
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Consumer rights when a retailer goes bust

It is all too common these days for retailers to go into administration and it is imperative that consumers protect themselves and know what their right are if the shop they have ordered from goes bust.
It is not just the small shops that are closing down but large household names such as MFI, Woolworths and [...]

January 22nd, 2009 | Catriona | 7 comments | Continued
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Delivery and Collection of Goods

With the increase in online shopping comes an obvious increase in the number of complaints regarding delivery of goods – whether this is non-delivery or delivery of damaged items. So where do you stand?
The first point to distinguish is whether you ordered the goods under a distance selling contract, or whether you arranged delivery after [...]

January 2nd, 2009 | Catriona | 11 comments | Continued
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What Consumer’s Top Ten

What Consumer presents its top ten consumer tips to help you know your rights and stay one step ahead of the retailer. We also expose the myths relating to some of the most common consumer complaints.
1. Pay on credit card
Where possible, always pay for items over £100 by credit card. This is because if [...]

September 3rd, 2008 | Catriona | 0 comments | Continued
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Returning Damaged or Faulty Goods

The Sale of Goods Act covers the purchase of most things from shops, suppliers and online or mail order retailers. It also details the retailers obligations in situations where you have to return an item to them take on the basis that it is damaged or faulty – or both.
Your statutory rights
One of your principal [...]

July 6th, 2008 | Catriona | 231 comments | Continued
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It’s second hand – do I have any rights?

There is a section devoted specifically to buying from online auction sites such as ebay, but for now there are some points to bear in mind when buying second-hand.
Firstly, remember that the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a business’ [...]

June 30th, 2008 | Catriona | 43 comments | Continued
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The shop doesn’t want to know – they say it’s the manufacturer’s responsibility

The Sale of Goods Act makes reference to ‘the seller’, this is the shop, the retailer, or the individual you bought it from, and is who you made the contract with. It is not the manufacturer, and don’t let the shop tell you otherwise! If there is an obvious fault with the item at any [...]

June 30th, 2008 | Catriona | 76 comments | Continued
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What are my Statutory Rights?

You often see signs in shops at the counter which say ‘this does not affect your statutory rights’. But what does this mean? What we are talking about here are the legal obligations of retailers and suppliers to protect consumers from fraud, poor quality, misrepresentation or economic loss. The sale of goods is subject to [...]

June 26th, 2008 | Catriona | 68 comments | Continued