Comments on: The Package Holiday Regulations http://whatconsumer.co.uk/the-package-holiday-regulations/ Clear and Practical Consumer Advice Mon, 15 Mar 2010 12:27:00 +0000 http://wordpress.org/?v=abc hourly 1 By: david welsh http://whatconsumer.co.uk/the-package-holiday-regulations/#comment-3084 david welsh Thu, 18 Feb 2010 18:29:10 +0000 http://whatconsumer.co.uk/?p=129#comment-3084 booked an appartment in manchester was told on arrival we were to be relocated to another location as the room we first booked had no hat water. when we got to the next appartment that had no hot water either some guy came who played with the switch for an hour and a half for the hot water whilst he left all the residents bank details and security numbers in full view of me and my girlfriend which i think is very worrying then he did a runner, we were told that the manager was coming which he didnt then we were relocated again to a different one to only find that that had no hot water either then asked if we wanted to move to another room. as i had a schedule i refused as i had to leave because of this i missed a very important financial buisness meeting and was late for a show .I think this is disgusting i lost a lot of money and we were upset because our night was ruined. please can you help me get money back or compensation booked an appartment in manchester was told on arrival we were to be relocated to another location as the room we first booked had no hat water. when we got to the next appartment that had no hot water either some guy came who played with the switch for an hour and a half for the hot water whilst he left all the residents bank details and security numbers in full view of me and my girlfriend which i think is very worrying then he did a runner, we were told that the manager was coming which he didnt then we were relocated again to a different one to only find that that had no hot water either then asked if we wanted to move to another room. as i had a schedule i refused as i had to leave because of this i missed a very important financial buisness meeting and was late for a show .I think this is disgusting i lost a lot of money and we were upset because our night was ruined. please can you help me get money back or compensation

]]> By: Catriona http://whatconsumer.co.uk/the-package-holiday-regulations/#comment-1345 Catriona Tue, 03 Feb 2009 21:54:15 +0000 http://whatconsumer.co.uk/?p=129#comment-1345 Zhanna, if there was provision in law for compensation due to poor weather on holidays, travel companies would constantly be paying out. Unless you have insurance which contain weather clauses, there is nothing you can do in this case. Zhanna, if there was provision in law for compensation due to poor weather on holidays, travel companies would constantly be paying out. Unless you have insurance which contain weather clauses, there is nothing you can do in this case.

]]> By: Zhanna Harris http://whatconsumer.co.uk/the-package-holiday-regulations/#comment-1311 Zhanna Harris Wed, 28 Jan 2009 14:06:42 +0000 http://whatconsumer.co.uk/?p=129#comment-1311 Hi there, I have just came back from snowboarding holiday in Bulgaria. I was travelling through Crystal Holidays. overall it was great, except of the fact that on the 3rd day it started heavily raining and continued for 2 days. We all recieved a letters from ski schools, confirming the closure, so those that had insurance can claim. But I havent got the insurance, is there any way I can claim some money back. It was me and my boyfriend and 2 days (our holidays included ski lifts passes, rent of equipment). At the end of the day I know it is not the fault of holiday provider that it wasnt snowing, but it wasnt my fault either, as the only reason I took a week holiday was to snowboard and you cant do that without the snow! Hi there, I have just came back from snowboarding holiday in Bulgaria. I was travelling through Crystal Holidays. overall it was great, except of the fact that on the 3rd day it started heavily raining and continued for 2 days. We all recieved a letters from ski schools, confirming the closure, so those that had insurance can claim.

But I havent got the insurance, is there any way I can claim some money back. It was me and my boyfriend and 2 days (our holidays included ski lifts passes, rent of equipment). At the end of the day I know it is not the fault of holiday provider that it wasnt snowing, but it wasnt my fault either, as the only reason I took a week holiday was to snowboard and you cant do that without the snow!

]]> By: Catriona http://whatconsumer.co.uk/the-package-holiday-regulations/#comment-810 Catriona Wed, 26 Nov 2008 15:05:13 +0000 http://whatconsumer.co.uk/?p=129#comment-810 Barbara, yes, you are correct in your belief that they are in breach of the above regulations, as long as your trip was longer that 24 hours and the travel and accommodation were booked together as a package. The information contained the brochure was legally binding and any changes should have been notified to you, with the offer for you to cancel the booking - and claim any compensation for financial loss as a result. You should go back to the travel company as soon as possible requesting a copy of their complaints procedure. Barbara, yes, you are correct in your belief that they are in breach of the above regulations, as long as your trip was longer that 24 hours and the travel and accommodation were booked together as a package. The information contained the brochure was legally binding and any changes should have been notified to you, with the offer for you to cancel the booking – and claim any compensation for financial loss as a result. You should go back to the travel company as soon as possible requesting a copy of their complaints procedure.

]]> By: Barbara Middleton http://whatconsumer.co.uk/the-package-holiday-regulations/#comment-795 Barbara Middleton Sun, 23 Nov 2008 15:04:36 +0000 http://whatconsumer.co.uk/?p=129#comment-795 Hi! In September, we travelled with Newmarket Promotions on a weekend visit to Buckingham Palace and Windsor.The accommodation advertised in the brochure was at the Thistle Barbican Hotel or similar. This is a central London hotel and ranked as at least 3 stars. However, a few days before, we were told that the hotel would be the 2 star Ibis at London Docklands. I wonder if anyone else has had this poor experience. It spoiled the weekend as we were not able to meet our family as planned. I believe that they have contravened the Package Travel Regulations. Hi! In September, we travelled with Newmarket Promotions on a weekend visit to Buckingham Palace and Windsor.The accommodation advertised in the brochure was at the Thistle Barbican Hotel or similar. This is a central London hotel and ranked as at least 3 stars. However, a few days before, we were told that the hotel would be the 2 star Ibis at London Docklands.

I wonder if anyone else has had this poor experience. It spoiled the weekend as we were not able to meet our family as planned. I believe that they have contravened the Package Travel Regulations.

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